WordPress Support Stories: When You Accidentally Delete Your Site

When you rely solely on your host’s built-in backups, you’re putting all your eggs in one basket. Without a third-party backup that copies your files off-site, your website could be at risk. One false move by you or your host could compromise your web files or delete them entirely.

It happens! Read a story from one of our customers.

Best Technical Support I’ve Ever Had in My Life

I had a very bad experience with my hosting. By mistake, they deleted the folder that contained my 1.6 GBs site. I decided to switch hosts and then got an error trying to restore my site. The problem was that my reg key wasn’t properly disabled from my previous host (because it got deleted). After three days of frustration trying to solve this even with my new hosting technical support, I finally decided to try [Jetpack] help chat.

I was about to cancel my subscription and only keep my new host backup system. Now, they are secondary, [and Jetpack] is and always will be my first option. HIGHLY RECOMMENDED!

— Submitted by zapitz.

Running your website without a quality backup is risky. It’s important to prepare for any situation with a complete and easy-to-access backup of your site. Every hour your website is offline can have an impact on your site’s success.

Choosing a plugin that keeps your site secure and runs systematic backups of your data is crucial to preparing yourself for the unthinkable. Choosing a plugin that comes with live chat support with WordPress experts means you’ll always have help when it matters most.

Whatever your issue, Jetpack support will help you get to the bottom of it and get your site back online as quickly as possible.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

Andrea Zoellner

Copywriter, communicator, and unrelenting nomophobe. I'm obsessed with French expressions, English puns, and packing the perfect carry-on.