You can migrate users who have subscribed to your WordPress.com site to your Jetpack-connected self-hosted WordPress site.
Requirements
- Both the WordPress.com site and the Jetpack-connected site must be connected to the same WordPress.com user account. This WordPress.com account needs to be the owner of the WordPress.com site. Having an administrator role on the WordPress.com site is not enough. In other words, the owner of the WordPress.com site needs to connect Jetpack to their account and initiate the transfer.
- You can only use this tool to migrate subscribers from WordPress.com sites which don’t have plugins enabled. To migrate subscribers from plugin-enabled WordPress.com sites, please contact support.
Important: This tool does not migrate “likes”.
In this document, we’ll walk you through the steps of how to transfer your WordPress.com followers and email subscribers to your Jetpack-connected self-hosted WordPress site.
How to transfer your followers
To move your subscribers, please follow these steps:
- Log into your WordPress.com user account and go to your My Sitespage.
- Next, click “Switch Site” on the Site Picker, and select your Jetpack-connected self-hosted site from your site list.
- After selecting your self-hosted domain, go to Users → Subscribers; then click the 3-dots menu and “Migrate subscribers from another WordPress.com site”.
- If you have multiple sites, you will be prompted to select the correct site to select.
Once you click migrate, you will see a pop-up window asking you to confirm that you want the followers transferred. Click on the “confirm subscriber move” button to proceed with the transfer. You will see another notice at the top of the screen that your follower migration has been queued.
You will receive an initial email to the address associated with the WordPress.com account stating that the transfer has been started and that the transfer has been completed.
Please note it may take up to a day for the follower counts in your stats in your Dashboard to accurately reflect the transfer.
Keep in mind that while your email subscribers will continue receiving notifications of new posts as before, WordPress.com followers will only see new posts in the Reader. They will not receive email updates unless they subscribe to receive those on your new site. You might want to post a notice on your old site about your upcoming move to keep your readers informed.
Troubleshooting migrations
Can I use this tool to move followers from one WordPress.com site to another WordPress.com site?
No, this tool is only available for migrating a WordPress.com site’s followers to a Jetpack-connected self-hosted WordPress site.
If you need to migrate your followers from one WordPress.com site to another, please contact WordPress.com support. If you need to migrate followers from a plugin-enabled WordPress.com site, you will also need to contact support.
To migrate followers from Jetpack to WordPress.com or from one Jetpack site to another, please contact us with the URLs of the sites you’re moving from and to.
Still need help?
Please contact support directly. We’re happy to advise.
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