Automattic is a distributed company made up of people who work from wherever they choose. Together, there are more than 1,000 Automatticians speaking 93 different languages across 75 countries. (Sound like fun? Work with us!) Our ace customer support folks are called Happiness Engineers, and we always enjoy talking with them to get a peek into how they live, what they love, and their thoughts on Jetpack.
Continue reading → Meet Anne from Jetpack: Philosopher, Nomad, Happiness Engineer
If you own a WordPress agency and could automate critical service tasks for your clients, you’d be better positioned for expansion and growth. Sounds great, right? But it’s a lot easier said than done.
Web design company FreshySites is doing exactly this with the help of Jetpack. They’ve built over 1,900 websites and actively manage about 1,200. Yet they’ve found a way to reduce the person-power required to deliver more services for an increasing number of clients.
With a small team, they’re completing more tasks for more clients. Let’s see how they do it.
Continue reading → How WordPress Agency FreshySites Uses Jetpack to Scale
Cybercriminals don’t only target large companies.
The unfortunate reality is that small businesses are just as likely to be attacked and usually have fewer security measures in place. Most hackers use automated bots that scour the web looking for easy opportunities. They don’t discriminate based on the popularity of a site and are so prolific, as reported by ZD Net, that they make up 20% or more of all web traffic!
Continue reading → How to Protect Your Small Business from Cyber Attacks
A hacked website can be devastating for a company, no matter its size. In fact, 58% of malware attacks are directed at small businesses! And the last thing you need as a busy entrepreneur is to worry about losing customer trust, search engine rankings, or website files.
Continue reading → Do You Need a Security Upgrade for Your WordPress Website?
Picture this: Your eCommerce business is five years old. Sales are in six-figures for the third year in a row. Your dream is becoming a reality.
But then, an employee comes to you: customers are saying that they see an “insecure” notice when they visit your site. They’re afraid to place orders. You rush to fix things as soon as possible, which requires contacting your web host over the phone and trying to untangle the mess. You need to revert back to a secure and functioning version of your website before your company’s reputation is damaged any further. Unfortunately, that’s going to take some time.
Continue reading → Website Backups 101: What They Are and Why You Need One
FreshySites — a leading US-based WordPress design agency — uses Jetpack for the 1,000+ sites they actively manage. And thanks to the ways Jetpack helps them improve operational efficiency and customer service, they do it with a single person instead of the multi-person team it would normally take.
Continue reading → How FreshySites Uses Jetpack to Protect 1,200 WordPress Sites
Our Team Voyager Engineers live with one foot in the present and the other firmly planted in the future, analyzing how customers use Jetpack today so we can make an even more powerful product tomorrow. Some companies might call this job “New Product Development” but to us, that seems like an underwhelming description of what they do. They’re voyaging into the future (at jet speeds, of course!) to give our users what they want before they even know they want it.
Introducing Echo, a born and bred New Yorker and Voyager Engineer at Jetpack.
Continue reading → Meet Echo from Jetpack: A Voyager Shaping the Future
Most of us purchase car insurance, home insurance, life insurance, or one of the other plans that insure everything from motorcycles to vacations. Why? Because we want to protect our most important assets.
As a business owner, your website is one of your most important assets. You’ve invested time and money into it, you might be relying on it for eCommerce income, and it may store important customer or client data — not to mention that it’s how you present your business to the world. If your entire site goes down or is lost, that’s all in jeopardy.
Continue reading → How to Back Up Your WordPress Website with Jetpack
WordPress may seem simple on the outside, but on the inside, it’s a complex system that simultaneously serves your content, handles customer transactions, and manages huge amounts of data. And while WordPress is an incredibly stable platform, it’s not unbreakable.
Continue reading → Six Common Ways WordPress Users Break Their Websites