#SmallBusinessWeek Day 5: Spotlight on Expert Help and Support

In the last installment of our #SmallBusinessWeek round-up, today we focus on the service that underpins every other service we provide.

“Turn it off… and on again.”

This is a phrase you’ve probably heard often from your cable company or internet service provider. Or variations on the theme from your host or developer such as “uninstall it and install it again.”

Our support approach is the opposite of that.

Every support request we receive gets personalized attention and a relevant response. (We may, sometimes, ask you to “turn it off and on again” but you’re guaranteed that that’s because we genuinely think it will help resolve your issue.)

The customer support that I’ve received from Jetpack has exceeded all of my expectations. The folks at customer support have replied to my questions extremely fast. They also work quickly to identify and provide a solution to the problem. I can only hope that when my website grows up that I will be able to offer the superior customer service provided to me from Jetpack. Thank you again! Dave at DQ’s WebSolutions.

Comment by Dave.

Jetpack’s high ratings, of which over 65% are 5-star ratings, are primarily due to the excellent support we provide. We are able to do this because, although we care about things like ticket volume and response times, the main thing we care about is customer satisfaction — which averages at a steady rate of 85% full satisfaction — which is why our support staff call themselves Happiness Engineers.

This is rarely achieved by simply asking users to turn it off (and on again) by default. It is achieved by having an amazing support staff who practice user empathy, are experts in their field, and have a direct line to our development teams.

Can you get cheaper security services? Sure. But as you know, cheaper isn’t always better and having an expert in your corner when the chips are down is the clever option.

Whistler

25 of Jetpack’s Happiness Engineers, September 2016

The Jetpack Advantage

Installing Jetpack means forming part of a community of people passionate about WordPress.

These are the benefits you will experience:

  1. Expert opinions.
    Every person you interact with when contacting our support staff is an expert in WordPress, Jetpack, and security. We have 30 Happiness Engineers (and constantly hiring) dedicated to Jetpack all of whom interact on a daily basis with our product developers and designers.
  2. A direct hot line.
    While we provide support to everyone, customers on a paid plan — starting at just $39 per year — get priority.
  3. Your suggestions are listened to.
    At Jetpack, Happiness Engineers are our primary “voice of the customer”. We take serious note of bugs, requests, and issues that you report and do our best to address them in future Jetpack releases.
  4. Global coverage.
    Our support staff are spread out across different timezones to be able to serve you better, wherever in the world you are.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 2 Comments

#SmallBusinessWeek Day 4: Spotlight on SEO and Marketing Tools

Today the focus of our #SmallBusinessWeek series is on marketing and search engine optimization.

The Hard Part Should Be Writing Your Content

One thing that hasn’t changed in decades (centuries?) of marketing — online and offline — is that as an entrepreneur, consultant, or small business owner you need to be found and you need to communicate your message.

The Internet has in many ways facilitated those things. But it’s easy to get bogged down in technicalities, numbers, and red herrings that distract you from talking to your customers, explaining your message better, and ultimately selling more.

featured-image-stats

A sample of Jetpack’s stats.

The Jetpack Advantage

For many WordPress sites, Jetpack provides the baseline starting point you need to make sure the “tech” is sorted while you focus on writing about your services.

These are the benefits you will experience:

  1. Simple and concise stats.
    Available in your dashboard, on WordPress.com, on your mobile browser, and the official WordPress apps, Jetpack tracks your visitors, where they come from, and gives you insights that help you work out what content is resonating with your readers.
  2. Get the SEO basics right.
    You don’t need expensive consultants to get your basics right. Jetpack automatically generates sitemaps for Google to understand your site and helps you verify your site with official search engines. Professional plan customers get some more advanced tooling to see search engine and social media content previews.
  3. Expand your reach.
    Straightforward tools help you promote your message and capitalize on your existing audience. Jetpack makes it trivial to add sharing buttons, automatically promote content on Facebook and Twitter, use Related Posts to keep readers on your site, and allow visitors to join your mailing list.
  4. Expert support.
    All Jetpack users, free or paid, are able to get in touch with our support staff to receive assistance with any of the Jetpack features. Paid customers receive priority support for much faster resolution.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 2 Comments

#SmallBusinessWeek Day 2: Spotlight on Affordability and ROI

As part of our #SmallBusinessWeek celebration, today the spotlight is on how Jetpack’s services — including the free ones — help keep your costs under control and free up your time.

What Does a Website Really Cost?

You already know the basics: you’ve paid for a domain name and web-hosting. And if you’re not using our free WordPress themes, you’ve probably paid for a theme as well.

But there’s more:

  • If your website traffic spikes (yay!) you might unexpectedly end up paying your hosting provider more money to allow for the additional load (boo).
  • Even the most basic of websites needs maintenance. At a minimum, plugins will require updating to make sure you’re covered against security breaches.
  • Just like a physical shop, as soon as your website is online you are a potential target for hackers and spammers. Should they be successful, cleaning or restoring your site can be, to put it mildly, challenging.

If you do end up requiring someone to help you will also incur expenses there but, the elephant in the room is always time.

Automattic Grand Meetup 2016

The Jetpack Advantage

Installing Jetpack on your site helps you be in control of your time and expenses and, ultimately, allows you to focus on what you do best: running your business not your site.

These are the benefits you will experience:

  1. No unexpected traffic costs.
    Jetpack hosts your images and photos (free) and optionally your videos (paid). This means that if your site suddenly experiences a spike in traffic, your host is bypassed and you will not incur additional costs for the extra bandwidth you use up.
  2. Automated updates (and fewer plugins in the first place).
    You can set up Jetpack so that it automatically updates your installed plugins (including itself!) without you having to ever lift a finger. Because Jetpack bundles so much functionality, you will also most likely have fewer plugins to worry about.
  3. Protection from spam, data loss, hacks, and attacks.
    Jetpack protects you from brute force attacks (free) and monitors your site for downtime (free). Starting from just $39 per year you also get spam-filtering, automatic site backups, and priority support. A small upfront cost (less than 11 cents a day) that will bear fruit if you ever (don’t) need to pay a professional to restore your site.
  4. Expert support.
    All Jetpack users, free or paid, are able to get in touch with our support staff to receive assistance with any of the Jetpack features. Paid customers receive priority support for much faster resolution.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , | Comments Off on #SmallBusinessWeek Day 2: Spotlight on Affordability and ROI

Say Hello To 165 Beautiful Free Themes

Today, all Jetpack users have free access to the 165 themes professionally made by WordPress.com. Gorgeous, elegant, and multi-purpose themes all the way from classics like Hemingway Rewritten to our newest addition Lodestar.

featured-image-themes

To browse, preview, and activate these themes, simply visit the WordPress.com Theme Showcase, select your Jetpack site from the sidebar (if you have more than one), and scroll down to the all-new “WordPress.com themes” section.

It’s now also possible to manage and upload any theme to your Jetpack site from this very same interface. You can also search through the new showcase by theme name (Lodestar!), feature (like Sidebar), color (try Green), type (Restaurant or Portfolio), and more.

music

There’s more.

Although we’re announcing today that you can use 165 themes for free, we’ll continue adding more to our showcase. Last year alone, we added 11 new free themes, and we’ll be continuing that work to make sure that you always have a fresh look available for your existing or future sites.

Give it a spin. Try searching for a new theme and, as always, contact support for any assistance.

Pro Tip: Personal plan customers benefit from priority support and faster assistance.

Posted in Features | Tagged , , | 52 Comments

Say Hello to 200 Themes

Jetpack Professional now bundles 200+ Premium WordPress themes,
alongside business class security tools, and marketing automation.