Why Every Site Should Have Backups

Every single site is different: different designs, different content, different objectives and goals. But there’s one thing that is true for all of them: they need to be online! Whatever your site’s goals, you’ll only meet them if your website is accessible and running smoothly.

Almost every day, we hear from customers who use our backup service because they’ve experienced an outage in the past. They don’t want to repeat the experience of scrambling to rebuild their site again from bits and pieces of old backups, internet archives, and memory.

In hindsight, everyone says that what they should have done is invest in a backup service right away — because every site, no matter its size, design, or goals, needs to be backed up.

Continue reading → Why Every Site Should Have Backups

Posted in Tips & Tricks | Tagged , , | 1 Comment

WordPress Support Stories: When a Theme Update Goes Awry

Updating your WordPress theme is a normal part of site maintenance. Switching themes or even updating current theme files on a self-hosted WordPress site is a major change that should only be done with a full site backup, just in case something goes awry. Need proof? Read Les Tokar’s story.

Les publishes reviews and articles about solid state drives (SSD) and other data storage technologies on his two sites: TechnologyX and The SSD Review. What he thought would be a smooth theme upgrade quickly derailed, but a quick restore saved his site, his search engine ranking, and his income.

The Miracle Worker

Tonight we completed a theme upgrade that had taken the better part of a week to fine tune. Our website is a business that employs several and does very well. At 9:00 p.m., we followed the new theme’s instructions on how to import sample data.

What the update never told us was that it created a new website on top of ours. It imported dozens of pictures and pages and went live immediately. To share just a bit of what we endured, we had to pull automated posts off of each of our 23 social connections (FB/Delicious/Twitter etc.,) as the theme update auto-posted to all.

Next, Google picks up our content within three seconds of posting. Google realized something was wrong and dropped us from their rankings within 10 minutes. We went from hundreds of visitors at any one time to eight-nine within minutes. Long story short, we used Jetpack’s site restore for the first time and it worked quickly and perfectly. What little we have invested doesn’t compare to its value tonight alone. THANK YOU VERY MUCH.

— Submitted by flamenko

Big changes like a WordPress site design overhaul can quickly go wrong for various reasons. It’s important to prepare for any situation with a complete site backup you can restore quickly and easily. Every minute your site’s offline reduces your business success. For site owners who generate revenue through their sites, downtime or hacking can mean a loss of data, income, brand credibility, and even search engine ranking.

Jetpack offers daily and real-time backups. There’s no cap on backup size, and three simple ways to restore your site.

  • If your site has several things wrong with it and you’re unable to pinpoint the problem or you’re migrating your entire site, a full restore will get you back on track.
  • You can also choose to do a faster partial restore or perform a single-file restore for common mistakes like accidentally deleting or messing up your CSS file.
  • Not sure what you need? Jetpack priority support is here to guide you through the process in your moment of need.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

Posted in Support Stories | Tagged , , , , | Comments Off on WordPress Support Stories: When a Theme Update Goes Awry

The Easiest Way to Migrate Your WordPress Site (and Why You Might Need To)

If you manage a WordPress site, there may come a time when you’ll want to change your web hosting service.

Why Would You Need to do This?

Our users report three common situations when a site migration becomes necessary:

  1. Changing service
    You’ve decided to move to a different host (or a different service at the same one) because of different requirements or you’ve found a more affordable option.
  2. Problems with your existing host
    Your host is experiencing problems (or has been hacked), which means your website is offline or unsafe.
  3. A new version of your site
    You are ready to launch a new version of your site and you need to migrate it from your testing or staging server to the live site.

Migrating your site to a new host or server can be a daunting task. The biggest risks involve data loss and website downtime — which may then lead to unexpected costs if you need to employ someone to fix it up.

The easiest way to ensure a smooth transition is to automatically maintain off-site backups and use those to migrate your site.

Put Your Automated Backups to Work

Having a recent and easily-accessible backup is your contingency plan for accidental damage, malware, and brute-force attacks. Many website owners rely on backups provided and managed by their host. However, this doesn’t include the option to restore your backup to a new site — especially if the new site is hosted elsewhere.

Jetpack’s restore service can be used for website migrations and will transfer your entire database, all your plugins, settings, and themes, as well as all your content and images.

You can use your website backup to clone your site instead of downloading your content or manually managing your files with FTP.

Get Your Website Up and Running Faster

One of the many benefits of having a quality website backup available at your fingertips is that you can perform your migration whenever you want.

Jetpack makes it easy to manage it yourself — saving you both time and money because you don’t have to hire anyone or wait on support staff. This gives you total control over when your website is migrated so you can choose your website’s low-traffic periods to minimize interruptions.

Jetpack’s migrations mean your site will be up and running quickly. Depending on your site, downtime could mean a loss of income or reduced search engine rankings. High-traffic sites that generate revenue, like eCommerce, subscription, or advertising sites are particularly sensitive to downtime.

Receive Help Whenever You Need It

It’s normal to be nervous about moving your site, but you don’t have to do it alone. Jetpack’s plans all provide access to expert support. If you have any questions along the way, you can ask one of our dedicated Happiness Engineers.

Next Steps: Compare plans and choose the right one for your site.

Posted in Security Series | Tagged , , , , | Comments Off on The Easiest Way to Migrate Your WordPress Site (and Why You Might Need To)

A Backup Plan for Clef Users

Clef has been a foundational security service for the WordPress community and we are sad to see it go. However, we are pleased to announce that we are working directly with the Clef team to help you.

We’ve started by extending the sunset date by one month, giving you until the 7th of July to transition from Clef to an alternative of your choice.

We, of course, recommend Jetpack…

featured-image-clef

Two Factor Authentication with Jetpack

Jetpack offers a free secure authentication service including two-factor authentication.

Once you install Jetpack, you can enable two-factor authentication and make it a requirement for all users of your WordPress site — just like you’ve been used to with Clef.

You have the additional peace of mind that Jetpack’s security services are run by the same team that secures millions of self-hosted and WordPress.com sites.

Learn More and Get Started

To help you make the transition as easily as possible, we’ve put together a dedicated page that explains:

  • How Jetpack’s secure authentication works
  • Additional (free) security services you can benefit from
  • How to install Jetpack and enable two-factor authentication

Get started now and as ever, please get in touch with us should you have any questions.

Posted in Spotlight | Tagged , , , , | 6 Comments

A Timely Restore is More Important Than a Free Backup

Every minute your website is offline can have an impact on your site’s success.

For revenue-generating sites, downtime or hacking can mean loss of data, income, and reputation.

For any site, downtime can mean loss of search engine rankings and traffic.

You’ll Regret Skimping on Security

Nobody wants to think about their website getting hacked. However, adopting precautionary measures will give you peace of mind, a safety net, and can save you a lot of money. Without a security and backup service, getting your site online after a hack will require the (often costly) services of a developer.

The time and cost of a professional as well as the potential loss of income from a broken website could be avoided with a comparatively small investment. Our paid plans including full, automated backups start from an affordable $39 per year. That’s less than 11 cents a day.

Whistler

Jetpack’s team of Happiness Engineers. Ready to provide priority support the moment you need it.

Wasted Time is Lost Money

Just by existing, your website is susceptible to hacking, malware, spam, and security vulnerabilities. If your experience a loss of data without a backup, you could lose precious work, information, and momentum in growing your site’s traffic.

A complete web security strategy includes not just automated backups, but easy access to them! The faster you can access your site’s backup, the sooner you can restore it to its former glory.

If for some reason your website goes down, Jetpack will alert you and you’ll be able to revert your site in one click from your dashboard. You can be your own hero and act quickly without having to call a developer.

More Bang for Your Buck

Building a website costs money, from hosting to domain name registration. A lot of website owners cut corners when it comes to web security and choose free plugins and tools. Free backup plugins can help you save a copy of your site, but that’s only half the battle.

The regular malware scans, automated backups, easy restoring, and expert help provided in Jetpack’s Premium and Professional plans (starting at just $99 per year) cover the security needs of websites great and small.

On top of that, our plans include all the social, media, and traffic-boosting features that any website can benefit from.

Receive Help Whenever You Need It

And if all else fails, you still don’t need to shell out for additional professional services. All paying Jetpack customers benefit from fast, expert, priority support from our team of WordPress experts.

Next Steps: Compare plans and choose the right one for your site.

Posted in Security Series | Tagged , , , , | Comments Off on A Timely Restore is More Important Than a Free Backup

Last Chance

As #SmallBusinessWeek comes to a close this is your last chance to take advantage of our exclusive 20% discount off all our paid plans.

Just use the code SMALLBIZ at checkout.

If you’re still on the fence, read our recap or dive into the detail about:

  1. Free, elegant, and professional WordPress themes.
  2. Cost-effectiveness and affordability.
  3. Bulletproof security for your business site.
  4. Straightforward SEO and marketing tools.
  5. World-class support.

As always, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , | 2 Comments

#SmallBusinessWeek Day 5: Spotlight on Expert Help and Support

In the last installment of our #SmallBusinessWeek round-up, today we focus on the service that underpins every other service we provide.

“Turn it off… and on again.”

This is a phrase you’ve probably heard often from your cable company or internet service provider. Or variations on the theme from your host or developer such as “uninstall it and install it again.”

Our support approach is the opposite of that.

Every support request we receive gets personalized attention and a relevant response. (We may, sometimes, ask you to “turn it off and on again” but you’re guaranteed that that’s because we genuinely think it will help resolve your issue.)

The customer support that I’ve received from Jetpack has exceeded all of my expectations. The folks at customer support have replied to my questions extremely fast. They also work quickly to identify and provide a solution to the problem. I can only hope that when my website grows up that I will be able to offer the superior customer service provided to me from Jetpack. Thank you again! Dave at DQ’s WebSolutions.

Comment by Dave.

Jetpack’s high ratings, of which over 65% are 5-star ratings, are primarily due to the excellent support we provide. We are able to do this because, although we care about things like ticket volume and response times, the main thing we care about is customer satisfaction — which averages at a steady rate of 85% full satisfaction — which is why our support staff call themselves Happiness Engineers.

This is rarely achieved by simply asking users to turn it off (and on again) by default. It is achieved by having an amazing support staff who practice user empathy, are experts in their field, and have a direct line to our development teams.

Can you get cheaper security services? Sure. But as you know, cheaper isn’t always better and having an expert in your corner when the chips are down is the clever option.

Whistler

25 of Jetpack’s Happiness Engineers, September 2016

The Jetpack Advantage

Installing Jetpack means forming part of a community of people passionate about WordPress.

These are the benefits you will experience:

  1. Expert opinions.
    Every person you interact with when contacting our support staff is an expert in WordPress, Jetpack, and security. We have 30 Happiness Engineers (and constantly hiring) dedicated to Jetpack all of whom interact on a daily basis with our product developers and designers.
  2. A direct hot line.
    While we provide support to everyone, customers on a paid plan — starting at just $39 per year — get priority.
  3. Your suggestions are listened to.
    At Jetpack, Happiness Engineers are our primary “voice of the customer”. We take serious note of bugs, requests, and issues that you report and do our best to address them in future Jetpack releases.
  4. Global coverage.
    Our support staff are spread out across different timezones to be able to serve you better, wherever in the world you are.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 2 Comments

#SmallBusinessWeek Day 4: Spotlight on SEO and Marketing Tools

Today the focus of our #SmallBusinessWeek series is on marketing and search engine optimization.

The Hard Part Should Be Writing Your Content

One thing that hasn’t changed in decades (centuries?) of marketing — online and offline — is that as an entrepreneur, consultant, or small business owner you need to be found and you need to communicate your message.

The Internet has in many ways facilitated those things. But it’s easy to get bogged down in technicalities, numbers, and red herrings that distract you from talking to your customers, explaining your message better, and ultimately selling more.

featured-image-stats

A sample of Jetpack’s stats.

The Jetpack Advantage

For many WordPress sites, Jetpack provides the baseline starting point you need to make sure the “tech” is sorted while you focus on writing about your services.

These are the benefits you will experience:

  1. Simple and concise stats.
    Available in your dashboard, on WordPress.com, on your mobile browser, and the official WordPress apps, Jetpack tracks your visitors, where they come from, and gives you insights that help you work out what content is resonating with your readers.
  2. Get the SEO basics right.
    You don’t need expensive consultants to get your basics right. Jetpack automatically generates sitemaps for Google to understand your site and helps you verify your site with official search engines. Professional plan customers get some more advanced tooling to see search engine and social media content previews.
  3. Expand your reach.
    Straightforward tools help you promote your message and capitalize on your existing audience. Jetpack makes it trivial to add sharing buttons, automatically promote content on Facebook and Twitter, use Related Posts to keep readers on your site, and allow visitors to join your mailing list.
  4. Expert support.
    All Jetpack users, free or paid, are able to get in touch with our support staff to receive assistance with any of the Jetpack features. Paid customers receive priority support for much faster resolution.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 2 Comments

#SmallBusinessWeek Day 3: Spotlight on Securing your Business Site

Continuing with our #SmallBusinessWeek celebration, today the spotlight is on how Jetpack protects your business site from unwelcome attention and, more crucially, how using Jetpack means you can recover from problems.

How Does Catastrophic Site Failure Occur?

Neglect.

Day by day, week by week, month by month, if a building is not maintained cracks will appear, rust will take hold, and eventually, the roof will cave in when you least expect it to.

A website is not much different. The consequences will be less dramatic but no less real.

If content, comments, code, passwords, and plugins are not being regularly tested, audited, cleaned, and updated cracks will appear in the form of vulnerabilities and spam. The metaphorical roof will “cave in” when your website security is breached and hackers gain access to your site dashboard, content, and user data. It only needs to happen once for your hard-won reputation to be undermined.

Needless to say, it is much cheaper in the long run to keep the roof in good shape than deal with the fallout and expense of rebuilding.

featured-image-security

The Jetpack Advantage

Jetpack has both free and paid services that maintain your site for you and provide you with an “insurance policy” should something go wrong.

These are the benefits you will experience:

  1. Prevention (much better than cure).
    Jetpack protects your site from brute force attacks (free), provides secure authentication with WordPress.com accounts (free), automatically updates your plugins (free), and monitors your site every 2 minutes for downtime (free). Paid customers are protected from spam and affiliates links that aim to steal traffic and undermine your brand.
  2. Daily code audits and scans.
    Premium plan customers benefit from automatic, daily scans of their entire site code for suspicious code. Jetpack looks for and identifies known security threats from the thousands in our regularly updated library. Professional plan customers also benefit from automated fixes not just notifications.
  3. A backup plan.
    All our paid plans, starting from just $39 per year, provide you with the ultimate backup plan: daily, automated, and unlimited storage backups of your entire site with the ability to restore at the push of a button. Professional plan customers also benefit from real-time backups.
  4. And a fallback plan.
    If all else fails, you can rely on our team of WordPress experts. Priority support, available to all paid customers, gets you personalized assistance with restoring or migrating your site, dealing with identified threats, and other website security issues and best practices.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , | 5 Comments

Learn Why Jetpack is the Ideal Solution for Small Businesses (And Get Your Exclusive #SmallBusinessWeek Discount)

There’s a reason millions of small businesses use Jetpack for their WordPress sites.

Actually there’s five reasons.

As part of #SmallBusinessWeek we’re highlighting the features and benefits Jetpack brings to small business. Read on to learn about them or scroll to the bottom for the discount code!

featured-image-smallbiz

Reason #1: Free, Elegant, and Professional Designs

Whether you run a bookstore, cafe, restaurant, consulting firm, or are a freelancer, choosing a site design can be the hardest — and most expensive — first step.

Jetpack provides 165 free, professionally designed WordPress themes that you can then customize with Jetpack’s own design tools. Most small business owners find this is an easier way to get started than purchasing expensive themes and then hiring a designer or developer.

Read more about Jetpack’s free themes…


Reason #2: Cost-Effective and Affordable

The majority of Jetpack’s features are free. That’s already a great starting point for any business, especially since all our free features include most of what a typical website needs likes stats, related posts, an image CDN (saving you hosting costs), sharing tools, and email subscriptions.

And our paid plans start from an affordable $39 per year: less than 11 cents a day.

Read more about Jetpack’s cost-effectiveness…


Reason #3: Bulletproof Security

If you’re like most small business owners you don’t have the time — or the expertise — to be taking backups and auditing your site daily for hackers, malware, and spam.

Our free security tools — including brute force attack protection and uptime monitoring — make sure you never miss out on traffic and business leads because your site is hacked or being overrun by spam.

Our paid plans provide expert security support, automated backups (so if your site goes down you can get back up and running quickly), and security scanning to identify hacks and intrusions.

Read more about Jetpack’s security services…


Reason #4: SEO and Marketing Tools

Out-of-the-box and for free Jetpack gets you going with making sure your site has a sitemap so that Google can list your site accurately. You also get social media sharing tools, automatic promotion to Facebook, Twitter and other sites, email subscriptions, and related posts so that readers stick around your site for longer.

The main benefit most of our business users see here is not requiring a multitude of plugins to achieve these simple things and, just as importantly, not having to pay for them.

Read more about Jetpack’s marketing tools…


Reason #5: World-Class Support

If you asked our customers what they rave about, most of them will mention our support. At last count we have thirty WordPress experts all over the globe ready to provide assistance — even to free users.

Paying customers get priority which, when you compare the $39 minimum yearly cost to what a developer might charge, is significantly more affordable.

Read more about Jetpack’s support…


Bonus Reason #6: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 5 Comments

Say Hello to 200 Themes

Jetpack Professional now bundles 200+ Premium WordPress themes,
alongside business class security tools, and marketing automation.