WordPress Support Stories: When a Theme Update Goes Awry

Updating your WordPress theme is a normal part of site maintenance. Switching themes or even updating current theme files on a self-hosted WordPress site is a major change that should only be done with a full site backup, just in case something goes awry. Need proof? Read Les Tokar’s story.

Les publishes reviews and articles about solid state drives (SSD) and other data storage technologies on his two sites: TechnologyX and The SSD Review. What he thought would be a smooth theme upgrade quickly derailed, but a quick restore saved his site, his search engine ranking, and his income.

The Miracle Worker

Tonight we completed a theme upgrade that had taken the better part of a week to fine tune. Our website is a business that employs several and does very well. At 9:00 p.m., we followed the new theme’s instructions on how to import sample data.

What the update never told us was that it created a new website on top of ours. It imported dozens of pictures and pages and went live immediately. To share just a bit of what we endured, we had to pull automated posts off of each of our 23 social connections (FB/Delicious/Twitter etc.,) as the theme update auto-posted to all.

Next, Google picks up our content within three seconds of posting. Google realized something was wrong and dropped us from their rankings within 10 minutes. We went from hundreds of visitors at any one time to eight-nine within minutes. Long story short, we used Jetpack’s site restore for the first time and it worked quickly and perfectly. What little we have invested doesn’t compare to its value tonight alone. THANK YOU VERY MUCH.

— Submitted by flamenko

Big changes like a WordPress site design overhaul can quickly go wrong for various reasons. It’s important to prepare for any situation with a complete site backup you can restore quickly and easily. Every minute your site’s offline reduces your business success. For site owners who generate revenue through their sites, downtime or hacking can mean a loss of data, income, brand credibility, and even search engine ranking.

Jetpack offers daily and real-time backups. There’s no cap on backup size, and three simple ways to restore your site.

  • If your site has several things wrong with it and you’re unable to pinpoint the problem or you’re migrating your entire site, a full restore will get you back on track.
  • You can also choose to do a faster partial restore or perform a single-file restore for common mistakes like accidentally deleting or messing up your CSS file.
  • Not sure what you need? Jetpack priority support is here to guide you through the process in your moment of need.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

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Learn Why Jetpack is the Ideal Solution for Small Businesses (And Get Your Exclusive #SmallBusinessWeek Discount)

There’s a reason millions of small businesses use Jetpack for their WordPress sites.

Actually there’s five reasons.

As part of #SmallBusinessWeek we’re highlighting the features and benefits Jetpack brings to small business. Read on to learn about them or scroll to the bottom for the discount code!

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Reason #1: Free, Elegant, and Professional Designs

Whether you run a bookstore, cafe, restaurant, consulting firm, or are a freelancer, choosing a site design can be the hardest — and most expensive — first step.

Jetpack provides 165 free, professionally designed WordPress themes that you can then customize with Jetpack’s own design tools. Most small business owners find this is an easier way to get started than purchasing expensive themes and then hiring a designer or developer.

Read more about Jetpack’s free themes…


Reason #2: Cost-Effective and Affordable

The majority of Jetpack’s features are free. That’s already a great starting point for any business, especially since all our free features include most of what a typical website needs likes stats, related posts, an image CDN (saving you hosting costs), sharing tools, and email subscriptions.

And our paid plans start from an affordable $39 per year: less than 11 cents a day.

Read more about Jetpack’s cost-effectiveness…


Reason #3: Bulletproof Security

If you’re like most small business owners you don’t have the time — or the expertise — to be taking backups and auditing your site daily for hackers, malware, and spam.

Our free security tools — including brute force attack protection and uptime monitoring — make sure you never miss out on traffic and business leads because your site is hacked or being overrun by spam.

Our paid plans provide expert security support, automated backups (so if your site goes down you can get back up and running quickly), and security scanning to identify hacks and intrusions.

Read more about Jetpack’s security services…


Reason #4: SEO and Marketing Tools

Out-of-the-box and for free Jetpack gets you going with making sure your site has a sitemap so that Google can list your site accurately. You also get social media sharing tools, automatic promotion to Facebook, Twitter and other sites, email subscriptions, and related posts so that readers stick around your site for longer.

The main benefit most of our business users see here is not requiring a multitude of plugins to achieve these simple things and, just as importantly, not having to pay for them.

Read more about Jetpack’s marketing tools…


Reason #5: World-Class Support

If you asked our customers what they rave about, most of them will mention our support. At last count we have thirty WordPress experts all over the globe ready to provide assistance — even to free users.

Paying customers get priority which, when you compare the $39 minimum yearly cost to what a developer might charge, is significantly more affordable.

Read more about Jetpack’s support…


Bonus Reason #6: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

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Coming Soon to Jetpack