Update: We have regained access to the Twitter API, and Jetpack Social should be fully functional on all sites again! Please read our latest post here and reach out to support if you continue to have issues.
On April 3rd, Twitter suspended our access to the Twitter API without warning. As a result of this, Jetpack Social connections to Twitter are currently not working, and it is not possible to share a post on Twitter. Other Jetpack functionalities that depend on Twitter are also affected.
Any Jetpack Social connections to other platforms (Tumblr, Facebook, and LinkedIn) are unaffected and can be used as usual.
We want you to know that we’re on top of this and working hard to find a solution. We’ll keep this post updated as we get more information.
We’re sorry for any inconvenience this may have caused. Thanks for being patient with us as we work to get everything back up and running.
Sometimes, a plugin can cause a fatal or critical error in WordPress that results in loss of access to a site’s web pages or WP Admin area. When a fatal error occurs on a WordPress site, it’s usually due to a bug in a plugin or theme’s code that causes the site’s server to become stuck and unable to respond to requests.
The right combination of WordPress plugins can supercharge your website, add useful functionality, and provide a great experience for you and your visitors. But with nearly 60,000 plugins in the official plugin repository, it can be difficult to know which to choose. So to help with finding the perfect plugins for your website, we’ve put together a list of the top eleven must-have plugins on WordPress.
Our dedicated team of Happiness Engineers is one of the best reasons to jump into Jetpack. With direct access to a global team of WordPress experts, our customers know that they’ll always have the help they need to get things up and running smoothly.
These folks are smart — really smart. Any chance to pick their brains about all things related to WordPress and Jetpack is a great opportunity to learn something new! We recently caught up with Ryan, a longtime team member and passionate WordPress enthusiast, who has some interesting advice for the millions of folks building their online presence with WordPress.
It’s no secret that you know a lot about WordPress. How did you first get involved with the software?
I’ve been using WordPress since 2008 or so. Back then, I was working at a small company building websites for local businesses. As website requests got more complex, we had to find a way to serve our clients that didn’t require hand-coding sites from scratch. Luckily, I discovered WordPress and have been learning more about it ever since. It’s been really cool too see how much the platform has grown and matured over the years!
What does a typical day look like for you on the Jetpack team?
Most days, I’m working with our customers, doing my best to ensure they have the best possible experience with Jetpack. That might mean troubleshooting an issue, offering advice on how to best use Jetpack, or providing instructions on how to accomplish something they’d like to do on their site.
I’m also regularly working with and communicating with my teammates. We help each other investigate issues, share feedback, and discuss how we can keep improving our service. And we have a healthy amount of social chatter, too. The regular debate on the proper spelling of color/colour with some of my international teammates always gives me a laugh.
What are some of the biggest challenges in supporting our enormous — and awesome — community of customers?
You captured part of my response right in your question – the size of our community certainly brings some logistical challenges. We pride ourselves on providing hands-on support and we strive to help everyone that contacts us as thoroughly we can. That approach, combined with our volume of users, means we have to learn our products inside and out, so we can provide accurate and efficient help. It’s not the worst problem to have — we love working with users! — but it certainly keeps us busy 🙂
In your years of supporting Jetpack customers, what common missteps have you seen?
I find that a lot of folks don’t realize all the benefits that Jetpack can provide for a website. From backups and security, to our site accelerator and performance-related tools, I find newcomers and veterans alike are often surprised to learn about a feature they hadn’t known exists. My advice would be to explore — check out all of the features and give them a try on your site!
Beyond newcomers, what advice would you give the WordPress users running Jetpack on their sites?
You don’t have to go it alone! There’s a team of people, myself included, who are more than happy to help, whether you have a question about Jetpack or a suggestion you’d like to share with us. Don’t be afraid to give us a shout; it’s what we’re here for.
What’s your favorite memory of working here over the years?
Oh man, it’s hard to name just one. I’ve gotten to work on some very interesting sites. I get to work with an incredible team. And every day, I get to help people work towards their publishing goals. If I have to choose just one, I’d say that my favorite part is working with our customers and getting to hear their feedback. The kind words and positive feedback are always really nice to hear. And the constructive feedback and suggestions help us improve our products and our service.
We’ll be back soon with another opportunity to get to know the folks behind Jetpack. In the meantime, subscribe to our blog for updates on everything Jetpack and tips for securing and growing your site, delivered straight to your inbox.
Growing your advertising income is an incremental process, one where small decisions can accumulate to make a real difference. One easy way to optimize your site for ads is to keep an up-to-date ads.txt file on your site. What is an ads.txt file, you might ask?
Ads.txt (Authorized Digital Sellers) is a mechanism that enables content owners to declare who is authorized to sell their ad inventory. It’s the formal list of advertising partners you support as a publisher.
If you are a current member of the WordAds program and you’ve customized the ads.txt file on your site, you may not be reaching your maximum earning potential. Advertising buyers actually block sites that are missing buyers’ ads.txt data, so it’s very important to keep this file current.
Please note: if your site is a a subdirectory site, then Ads will not work. You will need to purchase a plan with WordAds for the main site, then follow the below instructions.
To maximize the revenue you’re generating, you can configure Jetpack to control your ads.txt file — that way, the list of approved partners updates automatically, while you save time you can better invest in running your business or creating new content. Here’s how:
Make sure that you’re running the latest version of Jetpack from Dashboard → Updates.
Head to <your-site-url>/ads.txt, and copy the custom entries you find there.
Go to your site’s Ads section at Jetpack → Settings → Traffic, and paste those entries into the Custom ads.txt entries field.
Click the blue Save Settings button at the top of the Ads section when you’re done.
Confirm that there is noads.txt file at the root of your site. If another plugin is trying to manage your ads.txt file, disable the plugin.
Google provides a number of free tools that seamlessly integrate with Jetpack-powered WordPress websites. These tools can help you deliver even better experiences to your website visitors.
In turn, this can position you to accomplish your long and short-term goals, whether they’re increasing your site engagement, boosting your conversion rate, or successfully reaching a new audience segment.
Let’s take a look at five Google tools that can help cater to your site visitors’ needs, and position you to reach your goals faster.
Continue reading → Try These Five Google Tools for Your Website
There are a lot of little details that go into creating a WordPress website. You want to be sure that you’re displaying the right content, including related posts, responses, and comments, so that your website can become a place where your followers get to know you and engage with a wider community.
There are times, however, when sharing too much information can be detrimental to your site goals and its user experience, or UX. By using Jetpack’s Related Posts feature, you can ensure that you’re showing visitors high-value items that attract — and not distract — a growing following.
Today, we’ll teach you how to manage your WordPress website’s related content with Jetpack, and why it’s important to show it in the first place.
Continue reading → Use Related Posts to Decrease Load Times and Improve UX
From marketing tools and content sharing, to site backups and one-click ads, Jetpack offers numerous features that can automate or streamline many common site processes. Let’s take a closer look at these, starting with the website must-haves!
Continue reading → Save Time with Jetpack’s WordPress Automation Tools
Encouraging people to read your site content is probably one of your goals as a site owner; however, once visitors land on your site, it’s even more important that they stick around long enough to do so.
If you’re noticing a pattern of visitors who view one page on your site and then leave, they likely came to your site and didn’t find what they were looking for, or they had poor experiences. This leads to having a high bounce rate (the percentage of visitors who leave your website after viewing a single page).
If you’re experiencing a high bounce rate, read on to learn how to keep visitors on your site longer.
Continue reading → How to Reduce Your Bounce Rate on WordPress (5 Easy Steps)