Support for customers on Jetpack's Free Plan is temporarily closed.
Customers with a paid plan have priority support and will have continued access to support.
Have a paid plan and seeing this note? Be sure to login to the WordPress.com account that purchased the plan!
You can also check our troubleshooting tips for additional information.
Please note: If an update to the latest version of Jetpack fails, please try re-installing Jetpack from Plugins > Add New in your site's Dashboard. If the install fails and reports "Destination folder already exists," access your server via SFTP or FTP or hosting file manager, navigate to the
/wp-content/plugins/ directory, and manually delete the
/jetpack/ directory there. Then, reinstall Jetpack from Plugins > Add New in your site's Dashboard.
Thank you for your patience and understanding.