WordPress Support Stories: The Price of Peace of Mind

If you had to put a price on your website, what would it be? Between the work you put into it, the money your site generates for you, the money you already invested, and the cost of having to start over, your website is pretty precious. Accidentally deleting your site or losing your data because of an attack or a bug can be expensive.

What price tag would you put on having the peace of mind that no matter what happened, you had a plugin saving copies of your site regularly?

Before choosing Jetpack, Andrew, one of our customers had the unthinkable happen: he lost his entire WordPress site without a backup. Read his story below.

Everything I Need and More

After losing a whole site, I looked into backing it up. For about the price of a Big Mac, I get peace of mind every month.

I had a small issue when reinstalling WordPress and the [Jetpack] support staff fixed it extremely quickly and were A1 helpful.

I sleep easy at night knowing they’ve got my back.

— Submitted by andrewerris.

When your site is down, the last thing you want is to have trouble reinstalling WordPress. For website owners who generate revenue through their websites, downtime or hacking can mean an immediate loss of income.

If your site experiences a loss of data without a backup, you could lose precious work, information, and momentum in growing your site’s traffic. By investing in a WordPress backup plugin that comes with support from friendly experts, so you can rest easy knowing someone has your back(up) and will help you get back online quickly.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

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Comments

  1. Shirley Harris-Slaughter says:

    There was never any mention of these kinds of problems in the past, so why all of a sudden we have to worry about someone deleting our website? I don’t get it. Is there a charge for this jetpack backup support? Is this common for business people who are generating an income only? Help me to understand this.

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    • Adam says:

      Shirley,

      There was never any mention of these kinds of problems in the past, so why all of a sudden we have to worry about someone deleting our website?

      All websites are more or less vulnerable to data loss, whether that’s from an attacker or even just a simple accident. Here’s an example from another entry on our blog:

      https://jetpack.com/2017/07/06/wordpress-support-hosting-mistakes/

      In that case, the user’s former webhost accidentally deleted some data that we were able to recover for them. This isn’t anything new really, but you don’t necessarily need to worry about it all the time.

      I tend to think of it sort of like health insurance. I don’t go around on a daily basis worrying whether or not I’ll get pneumonia, but I have health insurance because it’s nice to know that, if I do get sick, I can go to a doctor who can help me. 🙂

      Is there a charge for this jetpack backup support?

      All of our paid plans come with some level of backup functionality. You can see the plans comparison here:

      https://jetpack.com/features/comparison/

      Just scroll down to the Security section.

      Is this common for business people who are generating an income only?

      I can’t really say how common it is for various types of sites unfortunately. 😦 I would assume the likelihood of an outright attack against your website probably correlates with how popular your site is. This is why hugely popular sites take more measures to protect themselves.

      That said, accidents can potentially happen to anyone. All we are trying to say in our post above is the Jetpack’s backup features can help provide some peace-of-mind in that regard. 🙂

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