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Primary User

When a Jetpack site is connected for the first time, the user making the connection is designated as the “Jetpack Primary User” of the site.

You can figure out who the primary user is by going to Jetpack > Dashboard > Connections. If you see some text inviting you to “Connect your account…”, then you are not the primary user.

What does that mean to you? We consider the Primary User to be the site owner with regard to the data and other account-specific information that we store for you on our servers – this includes things like Site Stats, Subscribers, and so on.

In addition, this user needs to be the primary point of contact for support requests that pertain to this data, including migration or transferring of this data from one site to another. For example, if you need to transfer blog subscribers, the request needs to be made by the Primary User.

If no other users are connected to, the Primary User will also receive all post notifications (comments & likes) for any post published, regardless of the author.

If you need to change the Primary User on your site, you can follow this guide.

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