Jetpack 5.2.1: Fixing Widgets Bug

Updated on August 4, 2017 - Derek Smart

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Yesterday Jetpack 5.2 was released which unfortunately introduced a bug that prevented content in new widgets from being saved. The issue did not affect existing widgets, only newly created ones.

Thanks to prompt reports from our users we’ve released an update (5.2.1) which fixes the issue.

We apologize for the inconvenience and recommend you update now.

Thank you to the contributors to this release: Rocco Tripaldi, Miguel Lezama, Derek Smart, and Elio Rivero.

Pro Tip: Personal plan customers benefit from priority support and faster assistance.

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Derek Smart

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Comments

borehead says:

August 2, 2017 at 9:22 pm

Its kinda crazy, but, when I open a widget to see the content, there is no content! Even though the widgets are still showing the content on the front of the site. It wasn’t like that until yesterdays update.

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- Adam says:
  
  August 3, 2017 at 11:36 am
  
  Hi there!
  
  I see you’ve submitted a support request about this. We’ll respond there (via email) instead of here.
  
  Thanks! 🙂
  
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Atul Host says:

August 3, 2017 at 6:19 am

Thanks I was wondering about this fix.

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ianwaring says:

August 3, 2017 at 7:00 am

Just checked it. The bug where it empties the text content of the text or TinyMCE widget is still there. Rolling back to 5.1 again…

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- Adam says:
  
  August 3, 2017 at 11:34 am
  
  Ian,
  
  We received your support request on this as well. We’ll respond there as soon as we can.
  
  Thanks! 🙂
  
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Mark Zahra says:

August 3, 2017 at 10:18 am

Hey Jetpack team, I’ve also contacted you about a fatal error that is presenting itself on PHP 7.0.21 with Jetpack 5.2. It was as follows:

Fatal error: in /home/wprss/public_html/wp-content/plugins/jetpack1/sync/class.jetpack-sync-sender.php on line 98

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- Adam says:
  
  August 3, 2017 at 11:32 am
  
  Mark,
  
  I can confirm we received your support request. We’ll respond via email as soon as we’re able.
  
  Thanks! 🙂
  
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  - Josh Hamilton says:
    
    August 6, 2017 at 2:35 pm
    
    Have also had fatal error with latest version, line 98 error, won’t allow installation at all and it a serious issue for my site as my theme requires JetPack. Had been considering a pro upgrade but it has been several days without a fix!
    
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  - Adam says:
    
    August 7, 2017 at 1:39 pm
    
    Josh,
    
    I can also see that you’ve submitted a ticket to our system. We’ll respond as soon as we are able.
    
    Thanks!
    
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Daniel says:

August 5, 2017 at 8:47 am

I’m really disppointed about this support strategy. Big bugs and no reaction of anyone in the public forum for days. thanks a lot!

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- Adam says:
  
  August 7, 2017 at 1:48 pm
  
  Daniel,
  
  Most of our support efforts go toward the people who reach out to us via our contact form on this page:
  
  https://jetpack.com/contact-support/
  
  We can’t always keep up with the forums as much as we’d like, especially when there’s a widespread issue, but we are doing our best! 🙂
  
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