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Billing/Payment FAQs

How do I cancel my plan?

You can view all of your active upgrades at https://wordpress.com/me/purchases

  • Select the plan you want to cancel, and then click Remove [Plan name] at the bottom of the page.
  • Follow the prompts to cancel your plan.

Note: Cancelling in this way is effective immediately, and you won’t be able to use your plan once it’s cancelled. If you want to continue using the plan until the expiry date, you should disable automatic renewal instead of cancelling (see below).

How do I get a refund?

If your purchase is still within the refund period (14 days for yearly plans, and 7 days for monthly plans) you’ll see a Cancel and Refund option when cancelling your plan, and the refund will be issued automatically. See Refunds for more details.

How do I disable automatic renewal?

You can view all of your active upgrades at https://wordpress.com/me/purchases

  • Select the plan you want to cancel.
  • If you see Auto-renew is ON, click the toggle to disable automatic renewal.

If auto-renew is OFF, you will receive reminder emails shortly before your plan is due for renewal. If you do not renew, your plan will be cancelled.

You can enable auto-renew again at any time, as long as you still have a stored payment method.

How do I add/change/remove a payment method?

You can view your stored payment methods at https://wordpress.com/me/purchases/payment-methods

From there you can delete existing payment methods, or click Add Payment Method to add a new payment method.

When adding a payment method here, you can optionally enable Assign this payment method to all of my subscriptions if you want this card to be used for future renewals of all existing purchases.

Alternatively, you can add a new payment method for a specific plan by selecting the plan on your Active Upgrades page, and then clicking Add New Payment Method (or Change Payment Method if you already have a payment method for that plan).

How can I change my plan renewal interval?

Going from Monthly to Yearly

You can switch your plan from a monthly billing cycle to a yearly one, by selecting the plan on your Active Upgrades page, and then selecting the Upgrade to yearly billing option. This option is only available with monthly plans.

Going from Yearly to Monthly

If you need to change your plan from yearly to monthly renewal, please contact support for assistance.

Where can I find my receipts?

You can find receipts for all your previous purchases on your Billing History page at https://wordpress.com/me/purchases/billing

Can I get a VAT invoice?

We currently only provide Value Added Tax (VAT) receipts to users who are properly listed in the VIES (VAT Information Exchange System) or the UK VAT database. If you are registered in the EU or UK, you can add a VAT number to your account from the Profile section, by clicking Purchases in the sidebar, then the Add VAT details link at the bottom of the Billing History tab. After your VAT details are validated and saved, you can then return to the Billing History tab and re-send an email receipt with the VAT information included.

Note: If you need to update an already saved VAT number, contact support and provide your company’s name, business address, and VAT number. Once we validate your information a VAT receipt will be sent to the email address on your account.

Does Jetpack offer a discount for nonprofits?

Jetpack does not offer special pricing for nonprofit organizations (NPOs). However, nonprofits can sign up for Jetpack Free or can save on paid plans by purchasing an annual plan.

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