How to disconnect Jetpack from your site

If you no longer want to use Jetpack on your site, follow these steps to disconnect Jetpack from your WordPress.com account.

Disconnect via WP Admin

Use this method if your site is still online, and you can log in to WP Admin.

1. Log in to your site’s WP Admin.
2. Go to Jetpack → My Jetpack.
3. Scroll down to the Connection section.
4. Click on the connection status link to manage.
5. Follow the prompts and confirm by clicking Disconnect.

Once disconnected, your site will be removed from your WordPress.com account and will no longer appear under My Sites.

Disconnect via the WordPress.com dashboard (for sites that are shut down or inaccessible)

If your site is shut down, offline, or you no longer have access to WP Admin, you can disconnect it from your WordPress.com account:

1. Visit the Jetpack connection management page.
2. Select the site you want to disconnect.
3. Alternatively, you can go directly to the following link (add your site URL at the end): https://wordpress.com/settings/manage-connection/YOURSITEURL.
4. Scroll to the bottom of the page and click Disconnect from WordPress.com.
5. Follow the on-screen prompts to complete the process.

Note: If your site has been deleted, it may still appear in your WordPress.com account until you manually disconnect it.

If you no longer have access to your WordPress.com account, please contact support.

Deactivate Jetpack when you cannot log in

If you do not have access to your WP Admin due to a fatal error pointing to Jetpack files, here is how to get access to your site:

1. Connect to your server using FTP access or your web host’s file manager.
2. Navigate to the /public_html/wp-content/plugins/ directory.
3. Delete the /jetpack/ folder.

If you’re unsure how to use FTP or a file manager, contact your hosting provider. They can guide you through the process or remove the Jetpack folder for you.

Once you’re able to log in again:

• Update all your plugins, theme, and WordPress core to their latest versions.
• Make sure your PHP version is up to date (your host can assist with this).

Important: deleting the Jetpack folder does not disconnect your site from WordPress.com. If you reinstall Jetpack, your site will automatically reconnect.

Disconnecting doesn’t cancel your subscription

Please note that even after disconnecting Jetpack or deleting your site, your subscription is not automatically cancelled. That’s because Jetpack subscriptions are tied to your WordPress.com account, not to a specific site. Your WordPress.com account acts as a central hub for managing all your purchases, including subscriptions that you can transfer to another site if needed.

To avoid being charged again, you’ll need to manually cancel your subscription. You can do this from your Purchases page at https://wordpress.com/me/purchases.

If you no longer have access to your WordPress.com account, please contact support.

Learn more about managing your subscription here: Manage your Jetpack billing and payments.