Is something not working with the Jetpack app (iOS or Android)? Follow this guide to get help and learn how to contact our Jetpack app support team.
Requirements
- A WordPress site. Either self-hosted or hosted on WordPress.com.
- Jetpack app: iOS & Android depending on your device.
- Either the WordPress.com account you used to connect Jetpack on your site or your WP Admin credentials.
First steps to follow when you run into issues with your Jetpack app
Please make sure you’re running the latest versions of the following:
If that does not solve the problem, please check our Jetpack app support guide.
If you do not find the solution in our guide, please open the Jetpack app and navigate to Me → Help → Contact Support.
Submitting a support request from the Jetpack app
In your support request, please include as much of the following information as possible:
- Your site’s full address/URL
- What the issue is
- Troubleshooting steps you’ve tried so far
- Screenshots and links, if necessary
If you have a general question about Jetpack that isn’t specific to the Android or iOS app, please contact the Jetpack support team instead.
Jetpack app mobile documentation
For step-by-step guidance and practical help, you can check our Jetpack app support documentation.
It covers many of the most common questions about using Jetpack on mobile, including setup, features, and troubleshooting, and is designed to help you quickly find the information you need.
Still need help?
Please contact support. We’re happy to advise.
Jetpack 