Something not working with the Jetpack mobile app? Follow this guide to contact our mobile support team.
If you have a general question about Jetpack that isn’t specific to the Android or iOS app, please contact the Jetpack support team instead.
You can contact our app’s support team directly from the mobile app by following the steps below.
As a first step, please make sure you’re running the latest versions of the following:
If that does not solve the problem, please open the Jetpack app and navigate to My Site > Me (your profile picture) > Help & Support > Contact Support.
In your support request, please include as much of the following information as possible:
- Your site’s full address/URL
- What the issue is
- Troubleshooting steps you’ve tried so far
- Screenshots and links, if necessary
Jetpack 