How to Test WP Super Cache

Test within WP Super Cache

This plugin has a cache tester built into the settings page. Follow these steps to test it:

  1. Go to Settings -> WP Super Cache
  2. Look for the “Cache Tester” form on the easy settings page.
  3. Click “Test Cache” and the plugin will request the front page of the site twice, comparing a timestamp on each to make sure they match.

Test WP Super Cache manually

Sometimes the tester fails, usually if the server is not configured correctly or there are strict security rules blocking those requests, and it can’t send a request to itself.

In those cases you need to test the caching manually:

  1. In the Debug settings page of the plugin make sure that “Cache Status Message” is enabled.
  2. Open a private/incognito browser window and load your website.
  3. View the source of the page and examine the timestamp at the end of the page. It should look like:
<!-- Dynamic Page Served (once) in 0.829 seconds -->
<!-- Cached page generated by WP-Super-Cache on 2009-01-12 16:11:54 -->
<!-- Compression = gzip -->
  1. Force reload the page (hold shift and click on reload) and view the source again.
  2. Confirm that the timestamp matches what you saw when you loaded the page for the first time.
  3. If timestamps do not match, then enable the debugging in the plugin. The debug log should explain why a cached page wasn’t saved or served.

Check HTTP headers

You can also check if WP Super Cache is working by looking at the HTTP headers. You’ll see that PHP-cached pages will have the header “WP-Super-Cache: Served supercache file from PHP”. WPCache cached files will have the header, “WP-Super-Cache: Served WPCache cache file”. You should also look for your cache directory in wp-content/cache/supercache/hostname/ for static cache files.

If the plugin rules are missing from your .htaccess file, the plugin will attempt to serve the super cached page if it’s found. In this case, you’ll see that the header will be “WP-Super-Cache: Served supercache file from PHP”. The pagespeed module for Apache may cause problems when testing. Disable it if you notice any problems running the cache tester.

Still need help?

Please contact support. We’re happy to advise.

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WP Super Cache Advanced Troubleshooting Checklist

If you have trouble after activating WP Super Cache, check the following checklists and possible problems/scenarios to find a solution.

General settings for WP Super Cache

  1. Is wp-content/ writable by the web server?
  2. Try the Settings -> WP Super Cache page again and enable cache.
  3. The plugin does not work very well when PHP’s safe mode is active. This must be disabled by your administrator.
  4. Make sure cache/wp_cache_mutex.lock is writable by the web server if using coarse file locking.
  5. The cache folder cannot be put on an NFS or Samba or NAS share. It has to be on a local disk. File locking and deleting expired files will not work correctly unless the cache folder is on the local machine.
  6. After uninstalling, your permalinks may break if you remove the WordPress mod_rewrite rules too. Regenerate those rules by visiting the Settings -> Permalink page and saving that form again.
  7. If your browser asks you to save the file after installing Super Cache, you must disable Super Cache compression. Go to the Settings -> WP Super Cache page and disable it there.
  8. If certain characters do not appear correctly on your website, your server may not be configured correctly. You need to tell visitors what character set is used. Go to Settings -> Reading and copy the ‘Encoding for pages and feeds’ value. Edit the .htaccess file with all your Supercache and WordPress rewrite rules and add this at the top, replacing CHARSET with the copied value. (for example, ‘UTF-8’)
AddDefaultCharset CHARSET
  1. Your front page is okay, but posts and pages give a 404. Go to Settings -> Permalink and click “Save” after selecting a custom permalink structure. You may need to update your .htaccess file manually.
  2. If pages are randomly super cached and sometimes not, your blog can probably be viewed with and without the “www” prefix on the URL. Add this to your .htaccess above the Supercache and WordPress rules. Change example.com to your own hostname.
RewriteCond %{HTTP_HOST} www.example.com$ [NC]
RewriteRule ^(.*)$ https://example.com/$1 [L,R=301]

The latest versions redirect themselves (you should always be running the latest version of WordPress anyway!)

WP Super Cache Error messages

  1. Anything in your PHP error_log?
  2. File locking errors such as “failed to acquire key 0x152b: Permission denied in…” or “Page not cached by WP Super Cache. Could not get mutex lock.” are a sign that you may have to use file locking. Edit wp-content/wp-cache-config.php and uncomment $use_flock = true or set $sem_id to a different value. You can also disable file locking from the Admin screen as a last resort.
  3. The error message, “WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed!” appears at the end of every page. Open the file wp-content/advanced-cache.php in your favourite editor. Is the path to wp-cache-phase1.php correct? This file will normally be in wp-content/plugins/wp-super-cache/. If it is not correct the caching engine will not load.
  4. The “white screen of death” or a blank page when you visit your site is almost always caused by a PHP error, but it may also be caused by APC. If you have trouble, disable that PHP extension and replace it with eAccelerator or Xcache.
  5. The error message, “WP Super Cache is installed but broken. The constant WPCACHEHOME must be set in the file wp-config.php and point at the WP Super Cache plugin directory.” appears at the end of every page. You can delete wp-content/advanced-cache.php and reload the plugin settings page or edit wp-config.php and look for WPCACHEHOME and make sure it points at the wp-super-cache folder. This will normally be wp-content/plugins/wp-super-cache/ but you’ll likely need the full path to that file (so it’s easier to let the settings page fix it). If it is not correct the caching engine will not load.

Files and directories to check when using WP Super Cache

  1. Is there a wp-content/wp-cache-config.php ? If not, copy the file wp-super-cache/wp-cache-config-sample.php to wp-content/wp-cache-config.php and make sure WPCACHEHOME points at the right place.
  2. Is there a wp-content/advanced-cache.php ? If not, then you must copy wp-super-cache/advanced-cache.php into wp-content/. You must edit the file and change the path to point at the wp-super-cache folder.
  3. If pages are not cached at all, remove wp-content/advanced-cache.php and recreate it, following the advice above.
  4. Make sure the following line is in wp-config.php and it is ABOVE the require_once(ABSPATH.'wp-settings.php'); line:
define( 'WP_CACHE', true );
  1. Look in wp-content/cache/supercache/. Are there directories and files there?
  2. Set the variable $htaccess_path in wp-config.php or wp-cache-config.php to the path of your global .htaccess if the plugin is looking for that file in the wrong directory. This might happen if you have WordPress installed unusually.

Garbage collection issues

If you see garbage in your browser after enabling compression in the plugin, compression may already be enabled in your web server. In Apache you must disable mod_deflate, or in PHP zlib compression may be enabled. You can disable that in three ways. If you have root access, edit your php.ini and find the zlib.output_compression setting and make sure it’s “Off” or add this line to your .htaccess:

php_flag zlib.output_compression off

If that doesn’t work, add this line to your wp-config.php:

ini_set('zlib.output_compression', 0);

Garbage collection of old cache files won’t work if WordPress can’t find wp-cron.php. If your hostname resolves to 127.0.0.1, it could prevent the garbage collection from working. Check your access_logs for wp-cron.php entries. Do they return a 404 (file not found) or 200 code? If it’s 404 or you don’t see wp-cron.php anywhere, WordPress may be looking for that script in the wrong place. You should ask your server administrator to correct this or edit /etc/hosts on Unix servers and remove the following line. Your hostname must resolve to the external IP address other servers on the network/Internet use. A line like “127.0.0.1 localhost localhost.localdomain” is ok.

127.0.0.1 example.com

Use WP Crontrol to help diagnose garbage collection and preload problems. Use the plugin to make sure jobs are scheduled and for what time. Look for the wp_cache_gc and wp_cache_full_preload_hook jobs.

Miscellaneous WP Super Cache problems

  • Private Server users at Dreamhost should edit wp-content/wp-cache-config.php and set the cache dir to /tmp/ if they are getting errors about increasing CPU usage. See this discussion for more.
  • If old pages are being served to your visitors via Super Cache, you may be missing Apache modules (or their equivalents if you don’t use Apache). 3 modules are required: mod_mime, mod_headers and mod_expires. The last two are especially important for making sure browsers load new versions of existing pages on your site.
  • Caching doesn’t work. The timestamp on my blog keeps changing when I reload. Check that the path in your .htaccess rules matches where the supercache directory is. You may have to hardcode it. Try disabling supercache mode.
  • If supercache cache files are generated but not served, check the permissions on all your wp-content/cache/supercache folders (and each of wp-content cache and supercache folders) and wp-content/cache/.htaccess. If your PHP runs as a different user than Apache and permissions are strict, Apache may not be able to read the PHP-generated cache files. To fix you must add the following line to your wp-config.php (Add it above the WP_CACHE define.) Then clear your cache.
umask( 0022 );
  • If your blog refuses to load make sure your wp-config.php is correct. Are you missing an opening or closing PHP tag?
  • If your server is running into trouble because of the number of semaphores used by the plugin, it’s because your users are using file locking, which is not recommended (but is needed by a small number of users). You can globally disable file locking by defining the constant WPSC_DISABLE_LOCKING, or defining the constant WPSC_REMOVE_SEMAPHORE so that sem_remove() is called after every page is cached, but that seems to cause problems for other processes that request the same semaphore. Best to disable it.

Still need help?

Please contact support. We’re happy to advise.

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Uninstall WP Cache manually, in an emergency

WP Super Cache has to modify configuration files that WordPress uses. On rare occasions, the modifications fail, which will cause an error when the website is loaded.

If you cannot load your site to remove or deactivate WP Super Cache, you will have to edit some files so the plugin does not load. Follow these steps:

  1. Use the file manager provided by your hosting provider or an FTP tool to find the files on your host.
  2. Edit wp-config.php and delete the line that has the text WP_CACHE in it. Also, do the same with the line containing WPCACHEHOME.
  3. Edit the .htaccess file, which is probably in the same directory as the wp-config.php. You may need to “show hidden files” in your file manager to see it. Delete any lines between BEGIN WPSuperCache and END WPSuperCache.
  4. Delete the files wp-content/advanced-cache.php and wp-content/wp-cache-config.php

If you do not have the right permissions to edit the files, check your hosting provider’s documentation on how to adjust your permissions.

Still need help?

Please contact support. We’re happy to advise.

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Enable WP Cache debugging

Troubleshoot caching issues effectively by enabling the debug mode in WP Super Cache.

Enabling debug mode in WP Super Cache helps you identify and resolve caching issues more efficiently.

Activate the debug mode

You can activate the debug mode by following these steps:

  1. Navigate to your WP Admin dashboard.
  2. Select Settings → WP Super Cache.
  3. Click the Debug tab.
  4. Click the Enable Logging button.

Login to the debugging dashboard

By logging into the debugging dashboard, the system will log to a file in your cache directory. To log in follow the steps:

  1. Find the link that reads, “Login to the debugger, by clicking this link” in the WP Super Cache Settings section.
  2. Click it to be directed to the debugger’s login page, which will appear in a different browser tab.
  3. The username/password combination you will use to log in is displayed below the link you clicked on. It’s a string of characters that looks something like: d2f4429a08d7e24a25e295d410956abc (These are not the actual credentials; replace them with the one shown on your screen).
  4. Enter these credentials into the corresponding fields on the login page.

After you log in, you should see a screen that shows a log output with their timestamps.

Please note:

  • Don’t forget to deactivate the logging mode as soon as you don’t need it anymore. Logging uses server resources, which may cause issues on some servers. The logs, while password protected, still contain potentially sensitive data.
  • Do not copy and paste this log file to a public website! It contains potentially sensitive information about your web server.

Reading the Debug Log

The log file records the decisions made for each request while debug mode is active. The following examples illustrate some of the insights you can gain by reviewing the Debug Log.

Verifying if WP Super Cache is working correctly

The following code – which is similar to any code you can find in a log you generate – tells that visiting the page testington resulted in WP Super Cache serving the request:

12:46:39 90601 /2022/10/21/testington/ wp_cache_get_cookies_values: return:
12:46:39 90601 /2022/10/21/testington/ supercache dir: ABSPATH/wp-content/cache/supercache/supercache.test/2022/10/21/testington/
12:46:39 90601 /2022/10/21/testington/ wp_cache_get_cookies_values: return:
12:46:39 90601 /2022/10/21/testington/ Fetched static page data from supercache file using PHP. File: ABSPATH/wp-content/cache/supercache/supercache.test/2022/10/21/testington/index.html

2022/10/21/testington/index.html was served when the /2022/10/21/testington/ page was requested.

The index.html file is a static file, which isn’t the PHP file that WordPress usually shows. Showing the static file will be faster, which is the desired behavior.

Confirming that preloading is working

Debug Log example:

wp_cron_preload_cache: got 100 posts from position 0.
supercache dir: /home/test-user/example.com/subdir/wp-content/cache/supercache/example.com/subdir/sample-page/
wp_cron_preload_cache: fetched https://example.com/subdir/sample-page/
supercache dir: /home/test-user/example.com/subdir/wp-content/cache/supercache/example.com/subdir/2023/03/06/hello-world/
wp_cron_preload_cache: fetched https://example.com/subdir/2023/03/06/hello-world/
wpsc_delete_files: deleting /home/test-user/example.com/subdir/wp-content/cache/supercache/example.com/subdir/
wpsc_get_realpath: directory does not exist - /home/test-user/example.com/subdir/wp-content/cache/blogs/
wpsc_delete_files: reading files: ..
wpsc_delete_files: reading files: sample-page
wpsc_delete_files: reading files: 2023
wpsc_delete_files: reading files: .
wpsc_delete_files: remove directory /home/test-user/example.com/subdir/wp-content/cache/supercache/example.com/subdir/

This log was generated by setting the preload time to 0 to turn off automatic refreshing, and then click the “Preload Now” button. After a few minutes, the log generated the code shared above.

To verify that preloading is working, you will want to make sure that all the pages you expected to be preloaded are referred to in the log and that there are no lines indicating files are being deleted (note: remove directory indicates it will be removed if it is empty and is not something to be worried about).

Caching disabled for logged-in users

Debug Log example:

10:35:40 2943444 /favicon.ico wpsc_get_auth_cookies: cookies detected: wordpress_logged_in_xxxxxx
10:35:40 2943444 /favicon.ico wpsc_is_caching_user_disabled: true because logged in
10:35:40 2943444 /favicon.ico Caching disabled for logged in users on settings page.
10:35:40 2943444 /favicon.ico wp_cache_get_cookies_values: Login/postpass cookie detected

WP Super Cache isn’t caching because the user is logged in. The Debug Log flags to this on lines 2 and 3, specifically in line 3, where the logs says: Caching disabled for logged in users on settings page.

To fix this, you need to enable caching for logged-in users in WP Super Cache’s settings.

Not caching due to POST request

Debug Log example:

07:47:04 3675 /wp-admin/admin-ajax.php Not caching wp-admin requests.
07:47:09 26206 / wpsc_get_auth_cookies: no auth cookies detected
07:47:09 26206 / wpsc_is_caching_user_disabled: false
07:47:09 26206 / wp_cache_get_cookies_values: return:
07:47:09 26206 / supercache dir: ABSPATH/wp-content/cache/supercache/example.com/
07:47:09 26206 / No Super Cache file found for current URL: ABSPATH/wp-content/cache/supercache/example.com/index-https.html
07:47:09 26206 / wp_cache_get_cookies_values: return:
07:47:09 26206 / In WP Cache Phase 2
07:47:09 26206 / Setting up WordPress actions
07:47:09 26206 / Created output buffer
07:47:09 26206 / wp_cache_get_cookies_values: return:
07:47:09 26206 / wpcache_do_rebuild: doing rebuild for ABSPATH/wp-content/cache/supercache/example.com/
07:47:10 26206 / Not caching POST request.
07:47:10 26206 / wp_cache_maybe_dynamic: returned $buffer

Looking at the Debug Log, WP Super Cache isn’t caching the homepage as shown here: 07:47:10 26206 / Not caching POST request.

This is happening because another plugin or theme is populating the _POST array, leading WP Super Cache to think the page has a POST request and isn’t caching it. The solution is to check for a plugin or theme conflict.

Still need help?

If you need assistance interpreting the debug log, search the WP Super Cache forums on WordPress.org. There is likely a past thread that can help explain what you are seeing.

Alternatively, please contact support. We’re happy to advise.

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Initial WP Super Cache Setup and Configuration

WP Super Cache generates static HTML files from your dynamic WordPress blog. After an HTML file is generated, your webserver will serve that file instead of processing the comparatively heavier and more expensive WordPress PHP scripts.

Serving static HTML files

The static HTML files will be served to the vast majority of your users:

  • Users who are not logged in.
  • Users who have not left a comment on your blog.
  • Or users who have not viewed a password-protected post.

99% of your visitors will be served static HTML files. One cached file can be served thousands of times. Other visitors will be served custom cached files tailored to their visit. If they are logged in or have left comments, those details will be displayed and cached for them.

Comments will show as soon as you moderate them, depending on the blog’s comment policy. Other dynamic elements on a page may not update unless they are written in Javascript, Java, or another client-side browser language. The plugin really produces static html pages. No PHP is executed when those pages are served.

How WP Super Cache Works

The plugin serves cached files in 3 ways (ranked by speed):

  1. Expert. The fastest method is using Apache mod_rewrite (or whatever similar module your web server supports) to serve “supercached” static HTML files. This completely bypasses PHP and is extremely quick. If your server is hit by a deluge of traffic, it is more likely to cope as the requests are “lighter”. This does require the Apache mod_rewrite module (which is probably installed if you have custom permalinks) and a modification of your .htaccess file, which is risky and may take down your site if modified incorrectly.
  2. Simple. Supercached static files can be served by PHP, the recommended way of using the plugin. The plugin will serve a “supercached” file if it exists, and it’s almost as fast as the mod_rewrite method. It’s easier to configure as the .htaccess file doesn’t need to be changed. You still need a custom permalink. You can keep portions of your page dynamic in this caching mode.
  3. WP-Cache caching. This is mainly used to cache pages for known users, URLs with parameters, and feeds. Known users are logged-in users, visitors who leave comments, or those who should be shown custom per-user data. It’s the most flexible caching method and slightly slower. WP-Cache caching will also cache visits by unknown users if supercaching is disabled. You can have dynamic parts to your page in this mode too. This mode is always enabled, but you can disable caching for known users, URLs with parameters, or feeds separately. Set the constant DISABLE_SUPERCACHE to 1 in your wp-config.php if you want only to use WP-Cache caching.

Super Cache files are compressed and stored that way so the heavy compression is done only once. These files are generally much smaller and are sent to a visitor’s browser much more quickly than uncompressed HTML. As a result, your server spends less time talking over the network which saves CPU time and bandwidth, and can also serve the next request much more quickly.

If you’re uncomfortable editing PHP files, use simple mode. It’s easy to set up and very fast.

Installing WP Super Cache

The WP Super Cache plugin can be installed from your site’s WP Admin dashboard. To install the WP Super Cache plugin via WP Admin:

  1. Go to Plugins → Add New.
  2. Search for WP Super Cache. The latest version will show in the search results.
  3. Click Install Now.
  4. Go to the plugin settings page at Settings -> WP Super Cache and enable caching.

Recommended Settings for WP Super Cache

  • Simple caching.
  • Compress pages.
  • Don’t cache pages for known users.
  • Cache rebuild.
  • CDN support.
  • Extra homepage checks.

Garbage collection is the act of cleaning up cache files that are out of date and stale. There’s no correct value for the expiry time, but a good starting point is 1800 seconds.

Consider deleting the contents of the “Rejected User Agents” text box and allow search engines to cache files for you.

Preload as many posts as you can and enable “Preload Mode”. Garbage collection of old cached files will be disabled. If you don’t care about sidebar widgets updating often set the preload interval to 2880 minutes (2 days) so all your posts aren’t recached very often. When the preload occurs, the cache files for the post being refreshed is deleted and then regenerated. Afterward, a garbage collection of all old files is performed to clean out stale cache files. Even with preload mode enabled, cached files will still be deleted when posts are modified or comments made.

Additional Settings for WP Super Cache

Below are the main settings offered in WP Super Cache. If you need more information, you can look at the Developer documentation.

Preloading

You can generate cached files for your site’s posts, categories, and tags by preloading. Preloading will visit each page of your site, generating a cached page as it goes along, just like any other visitor to the site. Due to the sequential nature of this function, it can take some time to preload a complete site if there are many posts.

To make preloading more effective, it can be useful to disable garbage collection so that older cache files are not deleted. This is done by enabling “Preload Mode” in the settings. Be aware that pages will go out of date eventually but that updates by submitting comments or editing posts will clear portions of the cache.

Garbage Collection

Your cache directory fills up over time, which takes up space on your server. If space is limited or billed by capacity, or if you worry that the cached pages of your site will go stale, then garbage collection has to be done. Garbage collection happens regularly and deletes old files in the cache directory. On the advanced settings page, you can specify the following:

  1. Cache timeout. How long are cache files considered fresh for. After this time, they are stale and can be deleted.
  2. Scheduler. Set up how often garbage collection should be done.
  3. Notification emails. You can be informed on garbage collection job progress. There are no right or wrong settings for garbage collection. It depends on your site. If your site gets regular updates or comments, set the timeout to 1800 seconds and the timer to 600 seconds. If your site is mostly static, you can disable garbage collection by entering 0 as the timeout or use a really large timeout value.

The cache directory, usually wp-content/cache/ is only for temporary files. Do not ever put important files or symlinks to important files or directories in that directory. They will be deleted if the plugin has write access to them.

Using a CDN with WP Super Cache

A Content Delivery Network (CDN) is usually a network of computers situated around the world that will serve the content of your website faster by using servers close to you. Static files like images, Javascript, and CSS files can be served through these networks to speed up how fast your site loads. You can also create a “poor man’s CDN” by using a subdomain of your domain to serve static files too.

OSSDL CDN off-linker has been integrated into WP Super Cache to provide basic CDN support. It works by rewriting the URLs of files (excluding .php files) in wp-content and wp-includes on your server so they point at a different hostname. Many CDNs support origin pull. This means the CDN will download the file automatically from your server when it’s first requested, and will continue to serve it for a configurable length of time before downloading it again from your server.

Configure this on the “CDN” tab of the plugin settings page. This advanced technique requires a basic understanding of how your webserver or CDNs work. Please be sure to clear the file cache after you configure the CDN.

REST API

There are now REST API endpoints for accessing the settings of this plugin. You’ll need to be authenticated as an admin user with permission to view the settings page to use it. This has not been documented yet, but you can find all the code that deals with this in the “rest” directory.

Custom Caching in WP Super Cache

It is now possible to hook into the caching process using the add_cacheaction() function.

Three hooks are available:

  1. wp_cache_get_cookies_values – modify the key used by WP Cache.
  2. add_cacheaction – runs in phase2. Allows a plugin to add WordPress hooks.
  3. cache_admin_page – runs on the admin page. Use it to modify that page, perhaps by adding new configuration options.

There is one regular WordPress filter too. Use the “do_createsupercache” filter to customize the checks made before caching. The filter accepts one parameter. The output of WP-Cache’s wp_cache_get_cookies_values() function.

WP Super Cache has its own plugin system. This code is loaded when WP Super Cache loads and can be used to change how caching is done. This is before most of WordPress loads, so some functionality will not be available. Plugins can be located anywhere that PHP can load them. Add your own plugin either:

  • by putting your plugin in the wp-content/plugins/wp-super-cache-plugins directory, or
  • by calling wpsc_add_plugin( $name ) where $name is the full filename and path to the plugin. You only need to call that function once to add it. Use wpsc_delete_plugin( $name ) to remove it from the list of loaded plugins.

The cookies WP Super Cache uses to identify “known users” can be modified now by adding the names of those cookies to a list in the plugin configuration. Use wpsc_add_cookie( $name ) to add a new cookie, and wpsc_delete_cookie( $name ) to remove it. The cookie names also modify the mod_rewrite rules used by the plugin, but I recommend using Simple mode caching to avoid complications with updating the .htaccess file. The cookie name and value are used to differentiate users so that you can have one cookie but different values for each type of user on your site, for example. They’ll be served different cache files.

Still need help?

Please contact support. We’re happy to advise.

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WP Super Cache

WP Super Cache helps speed up your WordPress site by serving static HTML files instead of processing the comparatively heavier and more expensive WordPress PHP scripts. Once WP Super Cache generates the static HTML files, your web server can deliver them quicker to visitors, reduce load times and server resource usage.

Getting Started

Reporting Bugs and Requesting Features

WP Super Cache is an open-source plugin developed out of the Jetpack repository on GitHub and maintained by the Jetpack team. Let us know about any bugs and ask for enhancement/feature requests there:

In the GitHub issue template, please make sure to select “Super Cache” as the impacted plugin.

Advanced Topics

Developer Documentation

Scope of Support

If you run into issues, please try to troubleshoot by using the debug mode, or check the support forum where you can also seek help from the community. You can ask general questions about installation, standard configuration, and usage; Happiness Engineers from Jetpack are monitoring the forum and will answer your questions, we’ll do our best to point you in the right direction.

We cannot assist with:

  • Server configurations and optimizations
  • Theme-related issues: WP Super Cache is designed to be compatible with a majority of WordPress themes. However, we can’t guarantee full compatibility with every theme. In the case of theme conflicts, please work with the developers or support team of the conflicting theme.
  • Third-party plugin conflicts: We can’t ensure compatibility with other WordPress plugins. In the case of conflicts, please work with the developers or support team of the conflicting plugin.
  • Customization and custom configurations
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