Troubleshooting Plugin and Theme Conflicts

Like any WordPress plugin, it’s possible for the Jetpack plugin to conflict with other third party plugins or themes you’ve installed on your site. To determine whether the Jetpack plugin is responsible for an issue you’re experiencing on your site, or to see if another plugin or theme is breaking one of Jetpack’s features, you can follow the troubleshooting steps below.

Tip: Before deactivating any plugins or changing your theme, we recommend backing up your site first. If you don’t already have a way to back up your site, you can check out Jetpack VaultPress Backup.

Troubleshooting manually

If you’re working on a staging site, or your site doesn’t get very much traffic, then you can troubleshoot manually, which involves making changes directly on the live site.

If you don’t want to temporarily deactivate plugins or switch themes on your live site because it would impact your site visitors’ experience while you are troubleshooting, then you can follow our instructions to use the Health Check & Troubleshooting plugin instead, which will allow you to complete these steps without impacting the appearance of your live site.

Deactivating plugins manually

Go to Plugins → Installed Plugins and temporarily deactivate all plugins.
Check if the issue still exists. If the problem is no longer present, then this confirms the issue is being caused by a plugin, and you’ll need to determine which plugin(s) are responsible for the issue.
Reactivate each plugin one by one, checking for the issue again after each plugin is reactivated. When the issue occurs again, you will know it’s due to the most recent plugin you reactivated. You can contact the developers of that plugin for assistance.

If the issue doesn’t go away with all plugins deactivated and persists with just Jetpack activated, then try to deactivate then reactivate the Jetpack features on the Modules page to narrow down the issue. If that doesn’t help, then proceed to the steps below to see if your theme is responsible.

Switching themes manually

Go to Appearance → Themes and switch to a default WordPress theme, like Twenty Twenty Two.
If the issue is resolved, then the problem is being caused by your theme. You can change your theme, or contact the author of your theme and ask them to fix the issue.

Using the Health Check & Troubleshooting plugin

This plugin includes a troubleshooting mode which allows you to deactivate plugins and switch themes in a local browser session, allowing you to view the changed version of the site without actually affecting what your visitors see on the live site.

Installing the plugin

Follow these steps to install the plugin:

Visit your WP Admin dashboard.
Go to: Plugins > Add New.
Search for Health Check & Troubleshooting.
Select Install Now, and then Activate.

Enabling troubleshooting mode

In WP Admin, go to Tools > Site Health > Troubleshooting and then click the button that says Enable Troubleshooting Mode.

At this point, you’ll be redirected to your WP Admin dashboard, which should now have a Troubleshooting Mode section at the top.

Plugin troubleshooting

Expand the Available plugins section. You’ll see all plugins have been deactivated.
Check your site to see if the issue is still occurring. If the issue is resolved, then this confirms the issue is being caused by a plugin, and you’ll need to determine which plugin(s) are responsible for the issue.
Activate one of the plugins. You can start from the top of the list, or with the plugins you most suspect. Then, test to see if the issue on your site still exists.
Activate the next plugin, and then check again to see if the issue returns. Eventually, this will tell you which plugin is causing the problem because the issue will return when you reactivate a particular plugin.

Theme troubleshooting

At the top of the page, click on the toggle arrow beside Available themes.
Activate a default WordPress theme, like Twenty Twenty Two.
Check to see if the issue still occurs. If it doesn’t, then your theme is causing the issue. You can either change your theme, or contact the author of the theme and ask them to fix it.

Exiting troubleshooting mode

When you’re done troubleshooting, you can exit troubleshooting mode by clicking Disable Troubleshooting Mode on your site’s dashboard or admin bar.