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Jetpack Backup

Never lose a word, image, page, or time worrying about your site. Use Jetpack Backup automatically create backups, and easily restore or migrate your site.

Jetpack Backup allows you to easily restore or download a backup of your site from a specific moment in time. It’s like having a powerful undo button for your WordPress. 

How do I get Jetpack Backup?

Jetpack Backup is available to users who have purchased the Jetpack Backup solution. It is also the backup solution that is provided for any new Jetpack Personal, Premium or Professional plan purchase.

If you want to use Jetpack Backup and have an existing Jetpack plan that uses VaultPress for backups, we can manually convert your site from VaultPress to Jetpack Backup. Contact us directly and we’ll make that happen!

Note: Once the site is connected to Jetpack Backup, your site will remain on the Jetpack Backup solution, even if you change back to a Jetpack plan, or if you move your site to a new host.

Getting Started

Jetpack Backup is activated and your first backup is created as soon as you complete your purchase.

At the top of your activity log, you will see the following prompt to add remote access / server credentials for your site:

Form to add backup credentials

These credentials allow you to connect for backups if the Jetpack connection isn’t working and they’re also required for site restores.

If you don’t see a notification at the top of the activity log indicating that a backup is running, you can add those credentials to start backups.

Peace of Mind

Once backups start, you’ll see a “Backup complete” event in your activity log, either daily or when you make changes, and know that your site is securely backed up.

Click the ellipsis (three dots) to the right of the event will show available restore and download options.

If we lose contact with your site, and your backups stop working, we’ll send you an email after the second failed backup attempt.

There are more details about restoring a backup in the Restoring with Jetpack Backup guide.

What data is backed up?

We back up the following data:

  • Your WordPress database. (Specifically, any tables that begin with your WordPress table prefix and also have a unique key or primary key.)
  • All files in the plugins, mu-plugins, themes, and uploads directories.
  • Select files from your WordPress root directory, like wp-config.php.
  • Other select files inside the wp-content directory.

This set of data includes all the unique and irreplaceable data you have stored in WordPress, and everything properly integrated into the WordPress installation.

We do not back up:

  • WordPress’ core files, since these can be downloaded from WordPress.org at any time.
  • Files outside the directories listed above.
  • Database tables that don’t look like they belong to WordPress.
  • Database tables whose rows have no unique identifier.
  • Cache and backup directories.
  • Additional WordPress installs. (In subdirectories, for example.)

Additionally, we will exclude any directory containing a file named .donotbackup. If need be, you can create these files yourself to intentionally prevent certain directories from being backed up.

Depending on which Jetpack Backup plan you have, backups are either run in real time or once per day.

What does “real time” mean?

Jetpack Backup uses WordPress’ built-in “hooks” system to receive alerts when certain data on your site changes. Jetpack then immediately syncs those changes with our servers to generate a backup for your site.

Information that’s backed up in real time includes changes to:

  • WordPress’ core database tables.
  • WooCommerce database tables.
  • Any associated file changes (uploaded media, for example).

Other changes are backed up daily.

When do daily backups occur?

Daily backups typically occur 24 hours from the previous backup. It is not possible to set a specific time window for daily backups, however.

Does Jetpack Backup support multisite?

Currently, Jetpack Backup does not support multisite.

Troubleshooting

Still have questions? Feel free to contact support for more personalized assistance.

Privacy Information

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users

 

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

 

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

 

None.Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

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