Backup

Never lose a word, image, page, or time worrying about your site. Use Jetpack Backup automatically create backups, and easily restore or migrate your site.

Jetpack Backup allows you to easily restore or download a backup of your site from a specific moment in time. It’s like having a powerful undo button for your WordPress. 

How do I get Jetpack Backup?

Jetpack Backup is available to users who have purchased the Jetpack Backup solution. Users whose sites are hosted with Pressable or DreamHost also get Jetpack Backup, without the need to make a separate purchase. 

If you want to use Jetpack Backup and have an existing Jetpack plan that uses VaultPress for backups, we can manually convert your site from VaultPress to Jetpack Backup. Contact us directly and we’ll make that happen!

Note: Once the site is connected to Jetpack Backup, your site will remain on the Jetpack Backup solution, even if you change back to a Jetpack plan, or if you move your site to a new host.

Getting Started

Jetpack Backup is activated and your first backup is created as soon as you complete your purchase.

At the top of your Activity page, you will see the following prompt to add remote access / server credentials for your site:

Form to add backup credentials

These credentials allow you to connect for backups if the Jetpack connection isn’t working and they’re also required for site restores.

If you don’t see a notification at the top of the Activity page indicating that a backup is running, you can add those credentials to start backups.

Peace of Mind

Once backups start, you’ll see a “Backup complete” event in your activity log, either daily or when you make changes, and know that your site is securely backed up.

Click the ellipsis (three dots) to the right of the event will show available restore and download options.

If we lose contact with your site, and your backups stop working, we’ll send you an email after the second failed backup attempt.

There are more details about restoring a backup in the Restoring with Jetpack Backup guide.

Troubleshooting

Still have questions? Feel free to contact support for more personalized assistance.

Privacy Information

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users

 

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

 

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions.Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

 

None.Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

  • Table Of Contents

  • Categories

  • Contact Us

    Need more help? Feel free to contact us.