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Jetpack Backup

Jetpack Backup allows you to easily restore or download a backup of your site from a specific moment in time. It’s like having a powerful undo button for your WordPress. 

Activating Backups

Jetpack Backup is currently only available for Jetpack sites hosted at Pressable or DreamHost and for those who have purchased the Jetpack Backup product.

You can add Jetpack Backup starting at Jetpack → Dashboard → Plans in your WP Admin dashboard. The backup will start as soon as you complete the plan purchase.

Once the site is connected to Jetpack Backup, your site will remain with Jetpack Backup, no matter which type of plan or solution you purchase or where the site is hosted.

If you want to use Jetpack Backup and have an existing plan with VaultPress, we can also manually convert it for you. Contact us directly and we’ll make that happen.

How It Works

Jetpack Backup is activated and the first backup is created as soon as you complete the plan purchase. If you don’t see a backup, you can add remote access credentials and Jetpack will use those to back up the site.

You will see this prompt at the top of the site’s Activity:

Form to add backup credentials

If your site has been damaged by accidental deletion or some other crisis, you can simply visit its Activity and restore to any backup, provided that you’ve added remote access credentials.

Jetpack Backup activity entry with restore and download options

You can also add these credentials at any time at Manage →  Settings → Security in your WordPress.com dashboard.

If your backups stop working at any point, we’ll email you after the second failed backup attempt.

You’ll know that your site is being successfully backed up when you see the entry in your site’s Activity:

Jetpack Backup event in the Activity feed

Clicking on the ellipsis (the three dots on the right) will display the options to restore or download a backup. Only events logged after adding your server credentials can be used as restore points.

For real-time backups, it’s also important to note that only certain events can be used for point-restores. Generally, these include events like page and post creation/modification, comment submission/modification, plugin and theme installations, modifications, or updates, and additions of or changes to user accounts.

Troubleshooting

Still have questions? Feel free to contact support for more personalized assistance.

Privacy Information

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid plan.

Data Used
Site Owners / Users

 

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

 

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions.Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

 

None.Please also refer to the Activity feature’s privacy information.

Site Visitors

 

None.

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