Support Home > Backups and Restores > Getting Started with Backups in the Jetpack Plugin

Getting Started with Backups in the Jetpack Plugin

Looking for connection instructions for the Jetpack Backup plugin? See our article about Getting Started with the Jetpack Backup Plugin.

Use Jetpack’s backup feature to automatically create backups and restore your site with a single click. Jetpack’s backup feature uses WordPress.com’s servers to backup your site, so you never have to worry about losing your backups.

What do I need to do in order to use Jetpack Backup via the Jetpack plugin?

Starting Your First Backup

Jetpack Backup is activated and your first backup is created as soon as you complete your purchase.

The first backup can take some time to complete. You can see your backup progress by going to Jetpack → Backup in the WordPress.com dashboard.

Once the first backup is complete, you’ll see the completed backup there.

Adding Server Credentials to Jetpack

At the top of the Backup page, you’ll see a prompt to set up server credentials. Click Enable restores to be taken to the credentials page.

​​These credentials allow backups to continue if your Jetpack connection isn’t working. They’re also required to restore your site from a previous backup.

If you don’t see a notification at the top of the Latest Backup section in Jetpack Cloud indicating that a backup is running, you can add those credentials to start backups.

See the guide on Adding Credentials in the Jetpack Plugin for detailed information on adding your server credentials.

Viewing Backup Events

Once backups start, you’ll see a “Backup complete” message in the Activity Log. Depending on your backup plan, you’ll see these notifications daily and/or any time certain changes are made to your website.

Clicking the Restore button will restore your site to the state it was in at the time the selected backup was created. Clicking the Download button will download the backup created at that time.

If we lose contact with your site and your backups stop working, we’ll send you an email after the second failed backup attempt.

There are more details about restoring a backup in the Restoring with the Jetpack Plugin guide.

Troubleshooting

Still have questions? Feel free to contact support for more personalized assistance.

Privacy

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users

 

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

 

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

 

None. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

  • Table Of Contents

  • Categories

  • Contact Us

    Need more help? Feel free to contact us.