To take advantage of the performance boosting features of Jetpack, certain information about the content, settings, and setup of your site are synced with our servers. This data begins to sync when Jetpack is installed and connected to a WordPress.com User ID.
Content and Settings
- Permalink structure
- Custom Post Types
- Related metadata
We also sync the following data:
- Comments and their metadata
- Taxonomies (including categories and tags)
- Custom taxonomies (if present)
This enables a number of features, including protecting your comments from spam (if using Akismet), displaying notifications, showing content in appropriate categories in the WordPress.com Reader, as well as adding the ability to edit your menus and post data from WordPress.com (including through the desktop and mobile apps).
Themes and Plugins
The following theme and plugin related information is synced:
- The name of the theme or plugin in use
- The theme or plugin’s version and capabilities (e.g. featured image, menu locations, and pending updates)
- Plugin installation path
- All whitelisted options, constants, and function outputs (e.g. whether the site is a multi-site install)
- WooCommerce individual order items and related metadata
This enables Jetpack to provide services such as:
- Remote plugin installation and management
- Automatic plugin updates
- Automatic theme updates (future)
- Theme installation (future)
- Theme customization from WordPress.com (including via the desktop or mobile apps)
- Aggregated statistics and insights
Jetpack also syncs other miscellaneous items of user information, such as:
- The usernames, email addresses, roles and capabilities (but not passwords) of registered users.
- User ID of any users that make changes to the site, and the time that the change was made (e.g. ID of the user that added a new user, modified the site icon, or trashed a comment).
The user-related data is used by Jetpack for a variety of purposes. This includes:
- Preventing unauthorized access.
- Providing audit logs (future).
- Managing followers (e-mail notification of subscribers).
WooCommerce Services use Automattic’s servers and a connection to our partners to enable useful features for your WooCommerce Store. Some of these features (such as those relating to tax calculations and shipping) require data from your site to work.
If you choose to accept payments with Stripe or PayPal, we may share the email address you provide us with whichever service you’ve chosen in order to determine whether or not there’s an existing account, and if one doesn’t exist, to automatically create one. Please note that if you use Stripe, Stripe provides us with access to your payments data and account activity. We do not store this data.
When processing payments, some of your — and your customers’ — data will be passed to the respective third party, including information required to process or support the payment, such as the purchase total and your customer’s billing information.
Shipping Rates and Labels
To take advantage of the real-time shipping rates and shipping label features of WooCommerce Services, certain information about you and your customer (as it relates to shipping), shopping carts, orders, and the setup of your site are passed to our partners, EasyPost and the respective mailing service, such as USPS and Canada Post, via Automattic’s servers. In terms of data handling, we validate (but do not store) data you send to us, and then pass that data to our partners. On their end, our partners process the data under the terms of their agreements with Automattic and their own privacy policies. All data that flows between your site and Automattic, and between Automattic and our partners, is encrypted, end to end, via HTTPS.
In order to display real-time USPS and Canada Post shipping rates, WooCommerce Services sends information related to a shipment from your site to our servers, including:
- Shipping zone settings, for validation when you, the merchant, make changes and when fetching the rates for the customer, including origin postcode, list of enabled delivery services, and list of custom packages you, the merchant, add to the packaging manager.
- Purchased products’ dimensions, weight, product IDs, and quantity.
- Package destination address (street, postcode, city, country, state).
Additionally, once each day, WooCommerce Services asks our servers for any updates to the settings for each shipping service. This allows us to add new services and shipping options without you having to explicitly update. We store certain portions of this data (such as user ID, site ID, store location, currency, package/product dimensions, and software versions. This data is not shared with our partners.
To provide USPS shipping labels, WooCommerce Services sends shipping information from your site to our servers, including:
- Merchant and customer names, addresses, and phone numbers.
- Label packaging settings (dimensions and weight of the packages).
- Your selected WordPress.com payment method.
To purchase shipping labels, you are required to have a payment method (credit card) saved on file with WordPress.com. We keep a copy of each shipping label on our servers, and our partners also keep a copy of those shipping labels on their servers.. This makes it easier for you to reprint labels and get help with support requests.
Usage Data Collection
To help improve WooCommerce Services, our server automatically logs each request from your site. Each request is tagged with a unique ID that your site randomly generates when WooCommerce Services is activated for the first time. This unique ID is an anonymous identifier, that does not map back to you. To protect your and your customers’ anonymity, we strip merchant and customer identifying details (the merchant name, street address, phone number, and customer name, street address, and phone number) from each request before it’s logged.
We also sync the following data with each request:
- Shipping zone settings, for validation.
- Fetching payment methods, as configured on WordPress.com.
This enables a number of features, including showing appropriate shipping methods and making sure we return correctly translated text and units of measurement for your store.
We also collect information about what happens when you use our services (e.g., page views, button clicks, etc.) along with information that web browsers, mobile devices, and servers typically make available, such as the browser type and operating system. We use this information to, for example, provide our services to you, as well as get insights on how people use our services and how we can make our services better.
If you’d like to read in more detail about what we sync, why, and what we do with it, please refer to the additional resources:
- Terms of Service
- Transparency Report
- List of defaults we sync
- List of user actions we sync
- List of cookies we set
Please contact us if you have any questions.