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Subscription Form Block

The Subscription Form Block allows you to insert a subscription form within the content area of any post or page, enabling your readers to get notifications when you publish new posts.

Add a Subscription Form block by selecting it from the inserter icon.

Requirements

To use the Subscription Form block, you need to enable Jetpack’s Subscriptions feature in Jetpack Settings Discussion.

Adding a Subscription Form

You can add a Subscription Form to any post or page, by selecting it from Jetpack’s Grow section of the block picker:

Subscription form block in the block picker

See the Jetpack Blocks page for more information on adding Jetpack blocks.

Block Settings

The Subscription Form block has five options for managing the display of the form block. Use the toggles and the entry fields to make changes to the look and feel of your form.

With Color Settings, you can change the button background, text and border colors. Either choose from one of the defaults or define your own custom color.

Text Settings includes preset and custom sizing for all of the text in your subscription form.

Use Border Settings to change the border on the form itself. Make the edges softer by adjusting the radius and the line thicker or thinner by changing the weight.

With Spacing Settings, adjust the amount of spacing around the text in the block and add more or less space between the email address entry box and the button.

Use Display Settings to display your total number of subscribers along with the form and to place the button below the form.

Additional CSS Class

Allows you to add a custom CSS class to your subscription form.

Troubleshooting

I don’t see the form interface, I only see code!

If you don’t see the form interface described above, make sure that you’re in the editor’s Visual tab and not the Text tab, from the top-right of the editor.

If you don’t see the Visual and Text tabs as described, go to Users > Your Profile in your site’s Dashboard and uncheck “Disable the visual editor when writing.”

The form interface will only work in the editor’s Visual tab.

I’m not receiving notification emails about my form submissions!

Jetpack, like other contact form plugins, uses a function named wp_mail() to send out emails. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

You can check if that function works properly by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Email Logs plugin. This plugin records a log of all e-mails sent out by WordPress once it is activated. If an email is listed in this plugin’s logs and you do NOT receive it, then the issue is likely either with your server or the recipient’s server.

If you find issues with that function, you could use an SMTP plugin to configure your WordPress installation to use a specific email service to send out emails.

If the function appears to be work properly, it means that Jetpack’s emails are being filtered out before they can reach your inbox. A few possibilities:

  • They can be filtered out by your server before they even get sent out. Your hosting provider should be able to check their server email logs to find out if the emails were blocked.
  • They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you’ll want to try sending out Jetpack emails to another email address, and see if you keep experiencing issues.

If you’re having any trouble with the Subscription Form block, please contact support for help.

Privacy Information

Data Used
Site Owners / Users

To set up and process subscriptions, we use the subscriber’s email address, as well as the ID of the post or comment (depending on the specific subscription being processed).In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.

Additionally, for toggle activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.

Site Visitors

To set up and process subscriptions, we use the subscriber’s email address, as well as the ID of the post or comment (depending on the specific subscription being processed).In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (REQUEST_URI and DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.

Activity Tracked
Site Owners / Users

Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.Additionally, we track when, and by which user, the feature is activated and deactivated. We also track when, and which, configuration settings are modified.

Site Visitors

Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.

Data Synced (Read More)
Site Owners / Users

We sync options that identify whether or not the feature is activated and how its available settings are configured.

Site Visitors

None.

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