Support Home > Backups and Restores > Backups via the Jetpack Plugin

Backups via the Jetpack Plugin

Looking for more information about Jetpack Backups included with the Jetpack Backup plugin? See our article about the Jetpack Backup Plugin.

Backups via the Jetpack plugin backup your site daily or after certain events. These backups are stored on WordPress.com’s servers all over the world. Using Jetpack Backups via the Jetpack plugin requires a paid backup plan. You can learn about our backup plans here.

To view the current status of your backups, navigate to Jetpack → Backup in the WP Admin. This will take you to your site’s backups in your WordPress.com dashboard.

Latest Backup

When viewing your backups on WordPress.com, you’ll land on a page with the URL https://wordpress.com/backup/your-site-url.com. On that page, you can see your latest backup, and scroll through other recent backups.

If you have real-time backups, you’ll see a list of More backups from today.

You can also view your backups via the Activity Log.

Frequently Asked Questions

What data is backed up?

We back up the following data:

  • Your WordPress database. (Specifically, any tables that begin with your WordPress table prefix and also have a unique key or primary key.)
  • All files in the plugins, mu-plugins, themes, and uploads directories.
  • Everything in your WordPress root directory that is not another WordPress install.
  • Other select files inside the wp-content directory.

This set of data includes all the unique and irreplaceable data you have stored in WordPress, and everything properly integrated into the WordPress installation.

We do not back up:

  • WordPress’ core files, since these can be downloaded from WordPress.org at any time.
  • Files outside the directories listed above.
  • Database tables that don’t look like they belong to WordPress.
  • Database tables whose rows have no unique identifier.
  • Cache and backup directories.
  • Additional WordPress installs. (In subdirectories, for example.)

Additionally, we will exclude any directory containing a file named .donotbackup. If need be, you can create these files yourself to intentionally prevent certain directories from being backed up. If a directory named donotbackup is added, we will also exclude all files inside that directory.

Depending on which Jetpack Backup plan you have, backups are either run in real time or once per day.

What does real time mean?

Jetpack Backup uses WordPress’ built-in “hooks” system to receive alerts when certain data on your site changes. Jetpack then immediately syncs those changes with our servers to generate a backup for your site.

Information that’s backed up in real time includes changes to:

  • WordPress’ core database tables.
  • WooCommerce database tables.
  • Any associated file changes (uploaded media, for example).

Other changes are backed up daily.

When do daily backups occur?

Daily backups typically occur 24 hours from the previous backup. It is not possible to set a specific time window for daily backups, however.

Does Jetpack Backup support multisite?

Currently, Jetpack Backup does not support multisite.

Where are backups stored?

Jetpack stores your backups on servers in our secure data centers around the world.

While it isn’t possible to restrict data storage to a particular geographic location, what we can provide is the Standard Contractual Clauses, which we include in our Data Processing Agreement (DPA). DPAs are contractual tools for web sites and companies to make commitments to their customers, vendors, and partners that their data handling complies with the law, including transferring data out of the EU.

If you are interested in having a DPA with us, you can request one from the Privacy Settings page in your dashboard at https://wordpress.com/me/privacy

Still have questions?

Feel free to contact support for help.

Privacy

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users

 

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

 

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

 

None. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

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