Downtime / Uptime Monitoring

Can visitors access my site?

Making sure your site is open for business is essential. You want to be secure in the knowledge that when someone types your site address into their browser or clicks on a link to your site, they will actually see what you’ve published.

If your site’s not accessible and performing the way that your visitors are accustomed to, you could lose customers and tarnish your brand’s credibility. This will increase your bounce rate and prevent customers from returning for any repeat visits.

Downtime happens for many reasons:

• A spike in traffic (usually resolved by increasing site bandwidth).
• A problem with your hosting provider (usually resolved by getting in touch with them or migrating your site to another host).
• Unauthorized site access by a hacker (usually resolved by restoring your site from a backup).

In many cases the problem is easily fixed — but before you can do that, you need to know that something’s amiss. Jetpack lets you know about downtime by regularly checking your site so you don’t have to.

By implementing an uptime monitoring solution with Jetpack, you can keep this vulnerable downtime to a minimum. Jetpack notifies you via email if it detects that your website is offline. So that you can begin resolving the problem by investigating any recent site changes or contacting your host provider.

If your business has a dedicated IT team, you can route these notification emails straight to them. This will allow you (or your IT team) to respond quickly and resolve the issue sooner.