Support Home > Backups and Restores > Adding Credentials to Jetpack

Adding Credentials to Jetpack

Jetpack Backup will start to back up your site as soon as you purchase the product, provided Jetpack’s connection is working normally. If your backups don’t start right away, you can add SSH, SFTP, or FTP credentials to bypass other issues and create a backup immediately. We also need credentials to restore.

Jetpack Backup is currently only available for Jetpack sites hosted at Pressable or DreamHost and for those who have purchased the Jetpack Backup product. You can add Jetpack Backup starting at Jetpack → Dashboard → Plans in your WP Admin dashboard.

The steps below explain exactly how to get SSH, SFTP or FTP credentials and enter them in your WordPress.com dashboard, with links for getting these credentials from popular hosts.

Add your credentials

If you’re confused about what these credentials are, how they work, or why we need them, you can read more about that in our SSH, SFTP, FTP Credentials guide.

After completing the setup of your plan, you’ll see the following prompt at the top of Tools → Activity:

Credentials prompt from Activity page

Click Add site credentials.

You can also navigate directly to Manage → Settings Security.

If your site is hosted at Pressable, we can automatically detect these credentials for you. In that case, you will see a message asking for your approval to grant Jetpack permission to use credentials to back up your site.

If your site is not hosted at Pressable, you will see the Backups and security scans entry box.

Add credentials form

Once the site is connected, Jetpack will start your first backup.

The steps below explain what to enter in each field, based on the type of credentials you’re adding.

Adding SFTP and FTP Credentials

Typically, SFTP coincides with SSH activation on your server. In the case of some hosts, however, it is possible to create a stand-alone SFTP account that is unrelated to SSH.

To use SFTP or FTP credentials:

  1. Select SSH/SFTP or FTP in the Credential Type list.
  2. Enter the Server Address (the system will attempt to pre-fill this, but change it if you know it to be something different), Username, and Password. To find this information from your host, take a look at our instructions to add credentials from popular hosts.
  3. If you need to specify the installation folder, click Advanced settings. You’ll need to do this if your WordPress installation isn’t directly in the home path of your SFTP user, or if you have multiple WordPress installations accessible with the same user account.
  4. The port number will be 21 for FTP and 22 for SFTP.
  5. Click Save.

You’ll see a notification indicating that we’re testing the connection, followed by a success message.

Successful credential addition message.

Click View your site’s backups and activity to go back to view the site’s Activity.

Adding SSH Credentials

To use SSH, you’ll need to first generate a private/public key pair on your server. Once you’ve done that, copy the private key and add it to a text file somewhere on your computer.

You’ll also need to confirm the port that your host uses for SSH connections. Some hosts use port 22, while others might use 18765.

  1. Select SSH/SFTP in the Credential Type list.
  2. Enter the Server Address (the system will attempt to pre-fill this, but change it if you know it to be something different), Username, and, if necessary, the Password.
  3. If you need to specify the installation folder, click Advanced settings. You’ll need to do this if your WordPress installation isn’t directly in the home path of your SFTP user, or if you have multiple WordPress installations accessible with the same user account.
  4. The port number will be either 22 or 18765. It’s also possible that your host uses something else here.
  5. Paste the private key that you saved from the host here. Be sure to use the private key and not the public key.
  6. Click Save.

You’ll see a notification indicating that we’re testing the connection, followed by a success message.

Successful credential addition message.

Click View your site’s backups and activity to go back to view the site’s Activity.

Instructions to get credentials for some popular hosts

If your host is not listed here, or if you’re having any problems, please contact them directly to ask for assistance.

Still have questions? Feel free to contact support for more personalized assistance.

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