Support Home > Errors > Fixing Jetpack Connection Issues

Fixing Jetpack Connection Issues

Having trouble connecting Jetpack to If so, here are eight key steps that can potentially help you solve the problem. Before following these steps, first check that your site is live as Jetpack will not be able to connect if it isn’t.

Run the Jetpack Debug Tool

The Jetpack debugging tool will identify any errors in the connection.

The most common errors, as well as what they mean, are listed on our Error Messages page.

Check Site Health

Check your site’s health status under Tools > Site Health. This page will run a number of different checks and provide both critical information about your WordPress configuration as well as items that require your attention.

Check for the PHP XML extension

PHP needs the XML extension in order to parse XML. Check with your host to make sure the PHP XML extension is installed and active on your server.

Check xmlrpc.php

Jetpack needs this file to connect to You have to make two checks here (and both of those should work).

Check yoursite/xmlrpc.php – This page should return the following message:

XML-RPC server accepts POST requests only.

The message should look exactly the same (without any spaces or line breaks). Please feel free to compare to this example of a working xmlrpc.php file.

If you passed that test, enter your site’s URL at the WordPress XML-RPC Validation Service (leave all of the defaults as-is, and don’t provide any usernames or passwords if prompted). If you see “Congratulation! Your site passed the first check,” you’re done and have passed the second test as far as we’re concerned.

If something is off with your xmlrpc.php in either of the two tests, please contact your hosting provider’s support for assistance.

Reinstall and Reconnect Jetpack

Sometimes turning things off and on actually helps!

Follow these instructions for reinstalling and reconnecting Jetpack.

If the connection still doesn’t work after that, try the other options on this page.

Look for Plugin Conflicts

Sometimes other plugins create a conflict with Jetpack that blocks it from connecting to To eliminate the possibility of a plugin conflict, deactivate all other plugins and reinstall Jetpack following the instructions above.

Check for Theme Issues

If you’re using a theme which is not well-coded, then the theme could be creating issues with Jetpack’s connection.

Switch to one of the default WordPress themes (like Twenty Seventeen) and see if the connection issues are resolved. If not, try other options on this page.

Test Your Site Speed

Your site must load within the first 5-10 seconds for the Jetpack connection to work correctly.

You can check your site’s speed and overall performance with a variety of tools like those from GTmetrix or Pingdom.

Check Your SSL Certificate

If you’re using an SSL Certificate for your site, you should check its grade at SSL Labs.

It should be A or A+, and you shouldn’t see any errors here. The most common error here is that the certificate is self-signed.

If you’re seeing any errors in the SSL test, you should report this directly to your host as they’re the only ones who can fix these issues.

Other than the SSL test, please ensure both ‘SITE_URL’ and ‘HOME_URL’ under Dashboard -> Settings -> General are using HTTPS.

Other WordPress Issues

If you delete Jetpack from your site and you still continue to see errors or problems on your site, then those errors are most likely related to your site’s WordPress installation or other plugins that you may have installed.

In this case (when you’re sure that the issue is not related to Jetpack), you should reach out to the support forums.

If none of the above works, or if you have any other questions related to Jetpack, please feel free to contact support for a helping hand.

  • Table Of Contents

  • Categories

  • Contact Us

    Need more help? Feel free to contact us.