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Fixing Jetpack Connection Issues

Having trouble connecting Jetpack to WordPress.com? If so, here are eight key steps that can potentially help you solve the problem.

Run the Jetpack Debug Tool

The Jetpack debugging tool will identify any errors in the connection.

The most common errors, as well as what they mean, are listed on our Error Messages page.

Check xmlrpc.php

Jetpack needs this file to connect to WordPress.com. You have to make two checks here (and both of those should work).

Check yoursite/xmlrpc.php – This page should return the following message:

XML-RPC server accepts POST requests only.

The message should look exactly the same (without any spaces or line breaks). Please feel free to compare to this example of a working xmlrpc.php file.

If you passed that that, enter your site’s URL at the WordPress XML-RPC Validation Service (leave all of the defaults as-is there, and don’t provide any usernames or passwords if prompted). If you see “Congratulation! Your site passed the first check,” you’re done and have passed the second test as far as we’re concerned.

If something is off with your xmlrpc.php in either of the two tests, please contact your hosting provider’s support for assistance.

Reinstall and Reconnect Jetpack

Sometimes turning things off and on actually helps! So try this out:

  1. Go to Jetpack > Dashboard.
  2. Scroll down to Connections and disconnect Jetpack.
  3. Go to Plugins and deactivate, then delete the Jetpack plugin.
  4. Now go to Plugins > Add new and search for Jetpack.
  5. Install it, activate it, and attempt to connect again.
  6. If the connection doesn’t work, try other options on this page.

Look for Plugin Conflicts

Sometimes other plugins create a conflict with Jetpack that blocks it from connecting to WordPress.com. To eliminate the possibility of a plugin conflict, deactivate all other plugins and reinstall Jetpack following the instructions above.

Check for Theme Issues

If you’re using a theme which is not well-coded, then the theme could be creating issues with Jetpack’s connection.

Switch to one of the default WordPress themes (like Twenty Seventeen) and see if the connection issues are resolved. If not, try other options on this page.

Test Your Site Speed

Your site must load within the first 5-10 seconds for the Jetpack connection to work correctly.

You can check your site’s speed and overall performance with a variety of tools like WebPagetest.

Check Your SSL Certificate

If you’re using an SSL Certificate for your site, you should check its grade at SSL Labs.

It should be A or A+, and you shouldn’t see any errors here. The most common error here is that the certificate is self-signed.

If you’re seeing any errors in the SSL test, you should report this directly to your host as they’re the only ones who can fix these issues.

Other than the SSL test, please ensure both ‘SITE_URL’ and ‘HOME_URL’ under Dashboard -> Settings -> General are using HTTPS.

Other WordPress Issues

If you delete Jetpack from your site and you still continue to see errors or problems on your site, then those errors are mostly related to your site’s WordPress installation or any other plugins that you might have installed.

In this case (when you’re sure that the issue is not related to Jetpack), you should reach out to the WordPress.org support forums.


If none of the above works, or if you have any other questions related to Jetpack, please feel free to contact support for a helping hand.

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