Sometimes the simplest solution is the one that works, and “turn it off and on again” is no exception. Disconnecting and reconnecting Jetpack will often fix connection problems and help with errors encountered while activating settings. It’s generally the best place to start!
Disconnecting Jetpack
- On your WordPress.com dashboard, Jetpack can be disconnected on the Settings → General page, under Manage your connection.
- Alternatively, in WP Admin, Jetpack can be disconnected from Jetpack → Dashboard → Connections.
- If you need further guidance or help with screenshots, please see this detailed documentation about disconnecting Jetpack.
Reconnecting Jetpack
- In WP Admin, go to Jetpack → Dashboard and click the Set up Jetpack button.
- Check that you’re connecting to the correct WordPress.com account and click Approve.
Reinstalling Jetpack
In some cases, a simple reconnection may not be enough, and you’ll need to completely delete Jetpack and install a fresh copy, then reconnect.
- If Jetpack is still connected, disconnect it following the instructions above.
- In WP Admin, go to Plugins → Installed Plugins, scroll to find “Jetpack” and click Deactivate.
- When the page has refreshed, find Jetpack again and click Delete.
- To reinstall, go to Plugins → Add New, search for “Jetpack” and click Install Now for “Jetpack – WP Security, Backup, Speed, & Growth”.
- After the plugin is installed, click Activate.
- After activation, you can reconnect Jetpack, following the instructions above.
FAQ
Will I lose any data or settings when disconnecting/deleting Jetpack?
- When you disconnect Jetpack, no data is lost (including stats and followers), and your settings will be restored when you reconnect.
- When you delete Jetpack, no data is lost (including stats and followers), but your settings will be reset, so you’ll need to set them again after reinstalling and reconnecting.
- Note that stats cannot be collected while Jetpack is disconnected, so if your site stays disconnected for some time, you may see a gap in your stats when you reconnect.
If you are still having trouble after following these steps, feel free to contact us and we’ll be happy to help.
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