Reconnect and reinstall Jetpack

Sometimes the simplest solution is the one that works, and “turn it off and on again” is no exception. Disconnecting and reconnecting Jetpack will often fix connection problems and help with errors encountered while activating settings. It’s generally the best place to start!

Disconnect Jetpack

• On your WordPress.com dashboard, Jetpack can be disconnected on the Settings → General page, under Manage your connection.
• Alternatively, in WP Admin, Jetpack can be disconnected from Jetpack → Dashboard → Connections.
• If you need further guidance or help with screenshots, please see this detailed documentation about disconnecting Jetpack.

You can also disconnect Jetpack from My Jetpack as long as you are a non-admin user with a contributor role or higher. To do this:

1. Go to Jetpack → My Jetpack.
2. Under Connection, click Manage.
3. On the modal that shows up, click Disconnect Jetpack.
4. Follow the rest of the prompts until the disconnection is confirmed complete.

Reconnect Jetpack

1. In WP Admin, go to Jetpack → Dashboard and click the Set up Jetpack button.
2. Check that you’re connecting to the correct WordPress.com account and click Approve.

You can also reconnect Jetpack from My Jetpack as long as you are a non-admin user with a contributor role or higher. To do this:

1. Go to Jetpack → My Jetpack.
2. Under Connection, click Connect.
3. You will then be prompted to connect your user account. Click Connect your user account.
4. When prompted, click Approve to connect your site to WordPress.com.

Reinstall Jetpack

In some cases, a simple reconnection may not be enough. The next step is to completely delete Jetpack and install a fresh copy, then reconnect.

1. If Jetpack is still connected, disconnect it following the instructions above.
2. In WP Admin, go to Plugins → Installed Plugins, scroll to find “Jetpack” and click Deactivate.

3. When the page has refreshed, find Jetpack again and click Delete.
4. To reinstall, go to Plugins → Add New, search for “Jetpack” and click Install Now for “Jetpack – WP Security, Backup, Speed, & Growth”.

5. After the plugin is installed, click Activate.
6. After activation, you can reconnect Jetpack, following the instructions above.

Stats and settings retention

When you disconnect Jetpack, no data is lost (including stats and followers). Your settings will be restored when you reconnect.

Stats cannot be collected while Jetpack is disconnected, so if your site stays disconnected for some time, you may see a gap in your stats when you reconnect.

When you delete Jetpack, no data is lost (including stats and followers). But your settings will be reset, so you’ll need to set them again after reinstalling and reconnecting.