Sometimes the simplest solution is the one that works, and “turn it off and on again” is no exception. Disconnecting and reconnecting Jetpack will often clear connection problems and help with errors when activating settings. It’s generally the best place to start!
- In WordPress.com, your Jetpack can be disconnected from the Settings → General page, under Manage your connection.
- Alternatively, in wp-admin, your Jetpack can be disconnected from Jetpack → Dashboard → Connections.
- If you need further guidance, or help from screenshots, please see this more detailed documentation about disconnecting Jetpack.
- In your WP Admin, go to Jetpack → Dashboard and click the Set up Jetpack button.
- Check that you’re connecting to the correct WordPress.com account and click Approve.
In some cases, a simple reconnection may not be enough, and you’ll need to completely delete Jetpack and install a fresh copy, then reconnect.
- If Jetpack is still connected, disconnect it following the instructions above.
- In the WP Admin go to Plugins → Installed Plugins, scroll to find “Jetpack by WordPress.com” and click Deactivate.
- When the page has refreshed, find Jetpack again and click Delete.
- To reinstall, go to Plugins → Add New, search for “Jetpack” and click Install Now for the “Jetpack by WordPress.com”.
- After the plugin is installed, click Activate.
- After activation, you can reconnect Jetpack, following the instructions above.
Will I lose any data or settings when disconnecting/deleting Jetpack?
- When you disconnect Jetpack, no data is lost (including stats and followers), and your settings will be restored when you reconnect.
- When you delete Jetpack, no data is lost (including stats and followers), but your settings will be reset so you’ll need to set them again after reinstalling and reconnecting.
- Note that stats cannot be collected while Jetpack is disconnected, so if your site stays disconnected for some time, you may see a gap in your stats when you reconnect.
If you are still having trouble after following these steps, feel free to contact us and we’ll be happy to help.