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What do these error messages mean?

Do you experience issues when trying to connect your site to your WordPress.com account? Start by checking the following list of error messages, and what you can do to fix them.

Couldn’t resolve host

Error details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Couldn’t resolve host ‘example.com’]

This typically means that you are trying to connect Jetpack too soon after registering a new domain or making changes to your DNS. In both cases, you must allow at least 24 to 72 hours between your changes and when you try to connect Jetpack. If you are still having this error after 72 hours, check your URL at http://whois.domaintools.com/ and make sure that only the proper Name Servers are listed. If your old Name Servers are listed, log in to your DNS manager and remove them.

Connection timed out

Error details: The Jetpack server was unable to communicate with your site [IXR -32300: transport error: http_request_failed Operation timed out after 15001 milliseconds with 0 bytes received] OR
cURL error 28: Connection timed out after 10000 milliseconds

Your host is limiting concurrent PHP connections. Please confirm with your host that there is no block from their end. Also, please confirm if they are limiting incoming and outgoing connections over XML-RPC.
Jetpack needs to be able to talk and receive at the same time, which means it needs concurrent PHP processes. Most commonly, asking your host to change the PHP_FCGI_CHILDREN setting to 2 will solve this issue. Once the host confirms this, please try re-connecting to Jetpack by following the steps here

Server error code 500

Error details:string(60) -32301: transport error – HTTP status code was not 200 (500)

This is a server-side error from your web host. Check your PHP error log (or ask your host to check) to see if there are any notices from around the time this error showed up.

Missing_secrets

This error message often suggests some kind of option caching issue. If you use a caching plugin on your site, try flushing your cache. If that doesn’t help, try to install this small plugin to purge your object cache. Once done, please try re-connecting to Jetpack by following the steps here.

Verify secrets missing

Error details: [verify_secrets_missing] Verification secrets not found

This means there were some issues while making a connection to the site. The request may have timed out or couldn’t complete the initial handshake. please try re-connecting to Jetpack by following the steps here.

Jetpack experienced an issue trying to save options (cannot_save_secrets).

This usually means that the ‘options’ table in your WordPress database is not writable. If you’re not sure how to check that, you can contact your hosting provider for assistance ensuring that the options table is writable.

xml_rpc-32601

This error is possibly a misconfiguration in lighttpd. There are some suggestions at this forum thread: “JetPack Instl issue with SSL and lighttpd“.

In a properly set up site,
http://example.com/xmlrpc.php should show “XML-RPC server accepts POST requests only” and http://example.com/xmlrpc.php?rsd should show some XML.

In a misconfigured site, both URLs will show “XML-RPC server accepts POST requests only.”

Read more on this here.

xml_rpc-32700

If you run WordPress behind Varnish, you may stumble across this message when trying to connect Jetpack to WordPress.com:

Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: xml_rpc-32700. Try connecting again.

Some versions of Varnish have a known bug that prevents Varnish from correctly communicating with the webserver via HTTP/1.0. Until the bug is fixed by Varnish, you can try this workaround, which tells Varnish to use HTTP/1.1 instead.

If that doesn’t work, you can try temporarily disabling Varnish, connecting Jetpack, then reenabling Varnish. This post discusses how to do that for sites using Nginx+Varnish.

I received an error message that is not listed on this page.

You can follow our troubleshooting steps to find out more about the issue on your site.

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