Having trouble with Jetpack or one of its components? If so, here are a few key steps that can help you solve the problem.
- Check if the error you received is listed on this page. If it is, follow the instructions there to solve the issue.
- Disable all other plugins, then try to connect or use Jetpack. If Jetpack then connects or works properly, turn your plugins back on one by one until you see the error again. Then note the plugin that caused this error and get in touch with us. Sometimes Jetpack and other plugins are incompatible; let us know and we’ll see what we can do.
- If you have a display issue, or the plugin step above doesn’t help, activate one of the default WordPress themes. Then try again. If your action starts working, it means that something in your theme is likely broken and you should get in touch with your theme’s author. Be sure to let them know the troubleshooting steps that you have tried.
- Check your site’s health status under Tools > Site Health. This page will run a number of different checks and provide both critical information about your WordPress configuration as well as items that require your attention.
- Check your XMLRPC file. You can do this by going to your website URL and adding “/xmlrpc.php” to the end (without the quotes). When it loads in your browser, you should see “XML-RPC server accepts POST requests only” on a line by itself.
- If you see this message, but it is not on a line by itself, a theme or plugin is displaying extra characters when it shouldn’t. See points 2 and 3 above for debugging steps.
- If you get a 404 Error Not Found message, contact your web host. They may have security in place that is blocking XML-RPC.
- Check the Known Issues list and make sure you aren’t using a plugin or theme listed there.
- If you were using Development Mode, check your wp-config.php file and make sure that
define('JETPACK_DEV_DEBUG', true);is no longer present.
- Jetpack needs a solid connection to your site to work. To verify your connection, visit your website and copy the front page URL and paste it in the Jetpack Debugger. You will see the message “Everything looks great!” if all tests pass. If you get an error, try reconnecting Jetpack using these steps:
- Open WP Admin on your site and go to Jetpack > Dashboard > Connections > Manage site connection.
- Click “Disconnect” button.
- Click “Connect Jetpack” button and continue through the approval process.
- Check the Jetpack Debugger for your site again. If there is still an error, contact support.
- If you get intermittent errors from the Jetpack Debugger, try ruling out site loading speed issues by using a tool such as WebPagetest.
If you still have trouble after trying the above, don’t hesitate to send us an email!