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Known issues

Some plugins, themes, and hosting features are known to conflict with some of Jetpack’s functionality. Until these conflicts are resolved, you can check this list to find out what to do.

The best way to determine if this is a case is to test for a plugin conflict or a theme conflict. If you find a plugin or theme conflict, please reach out to their development team to see if they can fix the issue.

Plugins

Plugins that Disable Access to XML-RPC

Jetpack depends on the XML-RPC connection in WordPress. Plugins that restrict access to xmlrpc.php will cause issues with Jetpack. You will either need to configure these plugins to allow access to xmlrpc.php or add Jetpack’s IPs to the plugin’s allowlist. 

Plugins that Minify and Combine JavaScript

We have seen issues with plugins that minify and/or combine JavaScript files. If you are having an unexpected issue with Jetpack, it is recommended that you disable this functionality and test the feature. If it works, you will know that the issue is with the minification. 

Plugins that Add Anti-Spam Functionality and Jetpack Comments

Jetpack Comments replaces the default WordPress comment form and as a result, anti-spam plugins built to work with standard WordPress comments will not be able to filter comments made via Jetpack Comments.

Auto Prune Posts

Updated August 25, 2022 / Tested: v1.7.0

This plugin may cause errors in WordPress.com and prevent certain Jetpack settings from being enabled/disabled.

Complianz – GDPR/CCPA Cookie Consent 

Updated August 31, 2022 / Tested: v6.3.1

This plugin can affect Jetpack’s Stats feature. To fix it, the Jetpack integration must be disabled. To disable Complianz’ integration with Jetpack, navigate to “Complianz > Integrations > Plugins” and disable the slider next to Jetpack. 

WP-EMail Plugin

Updated August 25, 2022 / Tested: v2.69.0

If this plugin is active, visitors will be unable to sign-up for Jetpack Subscriptions on the “E-mail to a Friend” pages generated by the plugin.


Hosting

Cloudflare’s Rocket Loader

Cloudflare’s Rocket Loader is currently not compatible with Jetpack Likes, Site Stats, some shortcodes, and other Jetpack features using JavaScript. You’ll consequently need to disable this feature in your Cloudflare settings.

Custom CSS and WP Engine

Custom CSS will not be applied to visits by search engine bots on WP Engine sites due to a rule on their server to prevent bots from loading dynamic content. This can impact users, for example, whose Custom CSS modifies the layout to meet Google’s mobile-friendly designation. To work around this issue, contact WP Engine support and ask to remove the “Redirect Bots” option or add the Custom CSS directly to your theme’s style.css.

Elementor Cloud

Added August 2, 2022

Elementor Cloud does not allow the Jetpack plugin to be installed on their service.

Staging Sites on SiteGround

Due to the way that SiteGround handles URLs on their staging sites, connecting Jetpack on a SiteGround staging site is impossible.

Vodafone Blocking Jetpack Image CDN

There are known issues with Vodafone UK blocking some Jetpack image URLs (e.g., those beginning with https://i0.wp.comhttps://i1.wp.com, or https://i2.wp.com), which prevents images from displaying on Jetpack sites. If you use a Vodafone broadband network and find some missing images, we suggest first connecting to a different network to see if the images are displayed. If you are affected by this issue, please contact Vodafone directly for assistance.

Windows Cache Extension for PHP

We have some reports that this extension for Windows IIS servers can prevent Jetpack from connecting correctly to WordPress.com. If your site is on an IIS server, please try to disable this extension if you are having difficulty connecting Jetpack to WordPress.com.


Misc.

Facebook Pages associated with Facebook Business Manager

Facebook Pages managed under Facebook’s new Business Manager are currently unable to be used with Jetpack Social.

Still having trouble?

Please contact support directly. We’re happy to lend a hand and answer any other questions that you may have.

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