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Troubleshooting Jetpack Comments

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If Jetpack Comments are turned on, but are not working, there may be an issue with your theme or one of your plugins.

Common Issues and Solutions

1. I activated the feature, but Jetpack Comments Not Displayed

Possible Causes

  • For Jetpack Comments to work, your theme needs to be using the comment_form() function to display the comment form.

Solutions

  1. Switch Theme: Temporarily switch to a default theme like Twenty Seventeen to check if the issue persists (make sure that Jetpack comments are enabled when you do this). If Jetpack comments work when using a default theme, then the issue stems from your theme.
  2. Check Theme Code: Ensure that your theme includes comment_form() in the comments.php file. You’ll find this file in your theme folder. Open it in any text editor and search for “comment_form()” (without the quotes).
  3. Update Theme: If the issue is with your theme, request an update from the theme author. You can point them to the comment_form function reference.

2. Errors When Leaving Comments

Possible Causes:

  • A few other Comment plugins are known to interfere with Jetpack Comments.

Solutions:

  1. Deactivate Plugins: Deactivate plugins that might conflict with Jetpack Comments, such as Antispam Bee, Spam Free WordPress, Bad Behavior, and CommentLuv.
  2. Test Comment Functionality: After deactivating, test if comments work properly. If they do, reactivate the plugins one by one to identify the conflicting plugin.
  3. If using Safari browser: try disabling the “Prevent cross-site tracking” option and test the comment form again.

3. Missing Jetpack Comments Feature

Possible Causes:

  • Users have reported that when using the Subscribe2 plugin, Jetpack Comments can disappear from the Settings page.  

Solutions:

  1. Adjust Subscribe2 Settings:
    • Go to Subscribe2 > Settings > Registered Users.
    • Set “Display checkbox to allow subscriptions from the comment form” to “No”.

subscribe2 settings

2. Check Comment Form: Ensure that the Jetpack Comments module is activated in your Jetpack settings.

4. Missing Social Media Icons

Possible Causes

  • Sometimes, social media icons don’t appear due to browser settings that deny third-party cookies permissions.

Solutions

  • Test in Incognito Mode: Open your site in an incognito or private browsing window to see if the icons appear.
  • Allow Third-Party Cookies: Adjust your browser settings to allow third-party cookies. This can often resolve issues with social media icon visibility.

Additional Tips

  • Ensure Jetpack is Up-to-Date: Regularly update Jetpack to the latest version to benefit from bug fixes and improvements.
  • Clear Cache: Clear your browser and site cache after making changes to ensure they take effect.

Still need help?

Please contact support. We’re happy to advise.