Jetpack Billing and Payments

This guide explains how to manage your Jetpack purchases. If you experience problems with any of the information below, please contact support for assistance.

Note: This page includes information on billing for Jetpack plans purchased via WordPress.com or Jetpack.com only. For billing information on plans purchased through the Jetpack Pro Dashboard, please refer to the Jetpack Pro Dashboard: Billing/Payment FAQs page.

Refund Policy

If, for any reason, you’re not satisfied with your Jetpack plan, we will issue a full refund, no questions asked. These are our refund timeframes: 

• Yearly Plans: Yearly plans are eligible for a full refund if requested within 14 days of purchase. We do not provide prorated refunds for plans outside the 14 day refund timeframe.
• Monthly Plans: Monthly plans are eligible for a full refund of the current month’s charges within 7 days of purchase. 

If your plan falls outside our refund timeframes, you may still cancel your plan, but you will not be eligible for a refund. 

Requesting a Refund

Requesting a refund for your Jetpack plan cancels your plan effective immediately, and you won’t be able to use any of the paid features of your plan any longer.

If your plan is within the refund period, you can request a refund by: 

1. Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
2. Find the plan that you would like to refund, and click on it. This will take you to a page for that plan.
3. At the bottom of the page, click on Cancel Subscription and Refund.
4. Follow the prompts to complete the refund process.
5. You should see a message if your cancellation was successful, and you will receive a confirmation email containing your cancellation and refund information.

Refund Payment Method

Your refund will be sent to the same payment method you used for your purchase. If the payment method used to purchase your Jetpack plan is no longer available, your financial institution will be able to tell you how and when you will receive your refund.

After processing, refunds usually take about ten days to appear on your statement. For credit card refunds, it could take up to 1 to 2 billing cycles for the refund to show up.

International refunds can take even longer to reach you. Your financial institution will be able to tell you when to expect the refund and how it will be listed on your statement.

Upgrade Your Plan

For plans with available upgrades, you have the option to upgrade. You can do so by going to https://wordpress.com/me/purchases and clicking on the plan you’re interested in upgrading. If an upgrade is available, you will see the option to Upgrade plan. Click on that and follow the upgrade steps.

Downgrade Your Plan

If you wish to downgrade your plan, please contact support for assistance.

Cancel Your Plan

Cancelling your plan will result in two possible outcomes: 

• Cancelling within the refund period: If you cancel your plan within the refund period, your purchase will be removed from your site immediately and a refund will be issued. If you want to continue to use your plan until the plan expiration date, you should cancel your plan after the refund period has passed instead.
• Cancelling after the refund period: If you cancel your plan after the refund period, you can continue to use your plan. When the plan expiration date is reached, the plan will be automatically removed from your site.

If you still wish to cancel your Jetpack plan, you can do so by:

1. Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
2. Find the plan that you would like to refund, and click on it. This will take you to a page for that plan.
3. At the bottom of the page, click Cancel [PLAN NAME].
4. Follow the prompts to complete the cancellation process.
5. You should see a message if your cancellation was successful, and you will receive a confirmation email containing your cancellation information.

Reactivating a Cancelled Subscription

If you cancelled your subscription within the refund period and a refund was issued, you can’t reactivate the subscription. You will need to purchase a new subscription.

If you cancelled your subscription after the refund period, and the plan has not yet expired, you can reactivate the subscription. Go to https://wordpress.com/me/purchases and click Re-activate subscription. This will turn on auto-renewal and your subscription will renew automatically on the renewal date.

Cancellation Email

When your plan is cancelled (and refunded if eligible), you should receive an email with information about the cancellation. If you do not receive the cancellation confirmation email, please do the following: 

• Make sure you’re checking the right inbox. The email will be sent to the address listed in your Account Settings.
• Check your email’s spam folder.
• Add help@wordpress.com to your contact list to allow our emails.
• If you don’t see the email, please contact support for assistance.

Automatic Renewals

By default, Jetpack plans are set to automatically renew to ensure there’s no disruption in service or loss of features. Automatic renewal ensures that everything is taken care of in advance and allows time to resolve any issues with payment.

• If you purchased a Jetpack plan during a promotional period, used a coupon code, or received a discount, your subscription will automatically renew for the full price of the subscription when the plan renews next. 
• Renewal occurs on the expiration date for both yearly and monthly plans. 

Stop Automatic Renewals

To disable automatic renewal, you need to cancel your subscription after the refund period has passed.

Change Your Plan from Monthly to Yearly Renewal

You can switch your plan from a monthly to yearly renewal by going to https://wordpress.com/me/purchases and then selecting Upgrade to yearly billing. This option is only available when switching from monthly to yearly renewal.

Change Your Plan from Yearly to Monthly Renewal

If you need to change your plan from yearly to monthly renewal, please contact support for assistance.

View and Manage Your Purchases

To view your Jetpack and WordPress.com purchases, go to https://wordpress.com/me/purchases. From this screen, you can review your active Jetpack plans, past Billing History, and any saved Payment Methods for all of your Jetpack sites.

View Purchase Receipts

You can find receipts for all your previous purchases on your Billing History page at https://wordpress.com/me/purchases/billing. 

Re-send Purchase Receipts via Email

You can find receipts for all your previous purchases on your Billing History page at https://wordpress.com/me/purchases/billing. Find the receipt you would like to re-send via email and click Email receipt. You should receive a new copy of your receipt to your WordPress.com account email address. If you do not receive one, please check your spam folder. If you do not find one there, please contact support for assistance.

View and Manage Your Payment Methods

You can view your stored payment methods at https://wordpress.com/me/purchases/payment-methods. From there you can delete existing payment methods, add new payment methods, assign a payment method to all of your plans, and assign a backup payment method.

• Delete payment method: Click Delete this payment method to delete a payment method.
• Add a new payment method: Click Add payment method and fill in the details. Optionally, you can also check/uncheck the box for Use this payment method for all subscriptions on my account. This will change the payment method for any subscriptions on your account.
• Assign a backup payment method: When the assigned payment method for a plan fails to renew its associated subscription, the billing system will then try to charge any of the listed backup payment methods. You can turn on this option by checking the box for Use as backup on any/all of your payment methods.

Change or Add a Payment Method to a Specific Plan

If you would like to change/add the payment method for a specific plan, you can do so by:

1. Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
2. Find the plan that you want to change/add the payment method on. 
3. Click Add payment method (or Change payment method if you have one already).
4. Fill in the information. Optionally, you can also click the Use this payment method for all subscriptions on my account checkbox, and it will apply this new payment method to all of your plans.

Payment Methods

For payment, we accept:

• All major credit and debit cards
• PayPal, in supported countries
• In some countries, we support additional local payment methods:
  • Belgium: Bancontact
  • China: Alipay, WeChat Pay
  • Germany: Giropay
  • The Netherlands: iDEAL
  • Poland: Przelewy24 (P24)

We cannot accept: 

• Checks
• Cash
• Purchase or money orders
• Any payment that must be mailed
• Payment over the phone

Value-Added Tax (VAT)

VAT is a tax that is payable on goods and services within the territory of Member States of the European Union (EU) and in the United Kingdom (UK). Starting January 30, 2023, we began charging VAT on purchases and renewals. If you are in the EU or UK and have not provided valid tax-exempt VAT details, you will be charged VAT on purchases and renewals.

VAT will be displayed on checkout and billing receipts as an independent line item.

The VAT Information Exchange System (VIES) has a comprehensive FAQ that will answer common questions.

Get a VAT Receipt/Invoice

You can ensure your VAT details are displayed on your billing receipt/invoice by adding your VAT details to your WordPress.com account. 

If you are registered in the EU or UK, you can add a VAT number to your account from https://wordpress.com/me/purchases/billing. Click on Add Business Tax ID details, fill in your information, and then click Validate and save. After your VAT details are validated and saved, you can then re-send an email receipt and your VAT information will be included automatically.

Once saved, any new purchase receipts will include your VAT information by default.

Update VAT Information

If you need to update an already saved VAT number, contact support and provide your company’s name, business address, and VAT information. Once we validate your information, a VAT receipt will be sent to the email address on your WordPress.com account.

Transaction IDs

If you’ve purchased a Jetpack upgrade, our payment processor has generated a unique transaction ID to identify your transaction.  It’s a string made up of both letters and numbers.  During the support process, we may request the transaction ID to look up your purchase, or to verify your account ownership.

Transaction ID on Your Purchase Receipt

You can find the transaction ID for your Jetpack plan on the receipt from your plan purchase or renewal. You can view your receipts by going to https://wordpress.com/me/purchases/billing. From there, click View receipt for the associated plan. On the receipt, locate the Transaction ID. This is your 8-digit transaction ID.

Transaction IDs on Your Credit Card Statement

You can find the transaction ID for your Jetpack plan on your bank or credit card statement. It will be a 10-character code that looks something like this: *JETPACK A1B2C3D4E5.

Transaction IDs from PayPal Purchases

If you purchased your Jetpack plan using PayPal, you can find the transaction ID by following these steps: 

1. Log into your PayPal account.
2. Click Activity.
3. Using the dropdown menus, select the time period in which the purchase was made. You can also specify the type of transaction you’re looking for; in this case, select Payments Sent.
4. Click on the transaction titled Jetpack and this will show you the details of the purchase.
5. In the receipt, locate the Transaction ID. This is your 17-character transaction ID. Copy and paste this number where requested, and you’re good to go!

Mystery Charges

Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search for more information and/or contact Billing Support on the WordPress.com billing information page.

Jetpack for Nonprofits

Jetpack does not offer special pricing or discounts for nonprofit organizations (NPOs). However, nonprofits can sign up for Jetpack Free or save on paid plans by purchasing an annual plan.