Videos hosted via Jetpack VideoPress use WordPress.com’s servers rather than your host’s server, allowing them to load more efficiently.
There are two method for uploading videos into Jetpack VideoPress:
- Upload via WordPress.com
- Upload via the WP Admin
We generally recommend uploading via WordPress.com. This should ensure that no hosting upload limits or site upload limits come into play while uploading your videos.
Video File Recommendations for Successful Uploads
These recommendations will ensure your video uploads are consistently successful:
- 720p video in H.264 format: While it’s possible to upload 1080p or 4k video, Jetpack only serves video in 720p resolution. The larger file size of those higher resolutions can impact upload and processing times on your videos.
- File Sizes 1 GB and Lower: Jetpack’s video hosting may work for files up to 5 GB in size, but the larger the file is, the greater chance for the process to fail. Most networks will time out before you’re able to upload a file that’s larger than 1.4 GB. We cannot support files that are larger than 5 GB.
- Shorter than three hours: If a video is longer than three hours, the video will only be available at standard resolution (224p) after upload. This is because Jetpack VideoPress does not encode HD or DVD files due to storage limitations.
Uploading a Video via WordPress.com
To upload a video to Jetpack VideoPress via WordPress.com:
- Go to WordPress.com.
- In the top left corner, click Switch Site and select the Jetpack-connected site you want to upload videos to.
- Go to Media.
- Click Add new and find the file on your computer. Alternatively, you can drag and drop your new video from your computer into the Media Library.
- Once you add your video, you will see it show up in the media library as the upload processes.
- Once the video is done uploading, you’ll see the video’s thumbnail update to show an image from the video.
Uploading a Video via the WP Admin
You can upload videos via the WP Admin of your site as well. Please note, that we don’t recommend uploading via the WP Admin because your host may have upload limits in place that will prevent the video from being processed.
To upload a video to Jetpack VideoPress via the WP Admin:
- Go to your site’s WP Admin.
- Go to Media → Library.
- From the Media Library, drag and drop the video file from your computer into the media library. Please Note: Using the Add New button will not upload the video to Jetpack VideoPress.
- Once uploaded, Jetpack will begin processing the video.
- Once the video is done processing, you’ll see the video’s thumbnail update to show an image from the video.
Modify a Video’s Settings
You can modify a video’s thumbnail, title, caption, description, sharing settings, and rating after the video upload and conversion completes. To modify these settings:
- Go to WordPress.com.
- In the top left corner, click Switch Site and select the Jetpack-connected site you’re working on.
- Go to Media.
- Click on the video(s) that you want to modify. A pink box will appear around the video thumbnail and it will have a number on the thumbnail. If you want to modify multiple videos, each one will be assigned a number.
- Click Edit. A new screen will open.
- On that screen you can see a number of settings for your video.
Title, Caption, and Description
These fields allow you to add a title, caption, and description for your video. These fields are helpful for SEO and accessibility.
This setting allows you to enable and disable the sharing menu on the VideoPress player for your videos. If you turn off sharing for your video, you will need to use the shortcode block to add the video to your site.
Please Note: Turning off sharing settings doesn’t mean that site users cannot download your videos completely. It just turns off the sharing menu on Jetpack VideoPress’ native video player.
You can change the content rating of your video.
Please Note: Video content uploaded to Jetpack VideoPress must comply with WordPress.com’s User Guidelines.
You also have the option to change the thumbnail of your video. You can do this by clicking on the Edit Thumbnail button. You will then be able to scrub through the video and find the image from the video you would like to use as the video thumbnail or upload an image of your own.
See our article about Changing a Video’s Thumbnail for detailed instructions.
Feel free to contact support for more personalized assistance.