Support Home > Photos and Videos > Jetpack VideoPress: Uploading your videos

Jetpack VideoPress: Uploading your videos

Videos hosted via Jetpack VideoPress use WordPress.com’s servers rather than your host’s server, allowing them to load more efficiently.

There are two methods for uploading videos into Jetpack VideoPress:

  • Upload via WordPress.com
  • Upload via the WP Admin

We generally recommend uploading via WordPress.com. This should ensure that no hosting upload limits or site upload limits come into play while uploading your videos.

Video File Recommendation

These recommendations will ensure your video uploads are consistently successful:

  • For best results, we recommend uploading videos meeting the specifications outlined on this page.
  • File Sizes 1 GB and Lower: Jetpack’s video hosting may work for files up to 5 GB in size, but the larger the file is, the greater chance for the process to fail. Most networks will time out before you’re able to upload a file that’s larger than 1.4 GB. We cannot support files that are larger than 5 GB.
  • Shorter than three hours: If a video is longer than three hours, the video will only be available at standard resolution (224p) after upload. This is because Jetpack VideoPress does not encode HD or DVD files due to storage limitations.

Uploading a Video via WordPress.com

To upload a video to Jetpack VideoPress via WordPress.com:

  1. Go to WordPress.com.
  2. In the top left corner, click Switch Site and select the Jetpack-connected site you want to upload videos to.
  3. Go to Media.
  4. Click Add new and find the file on your computer. Alternatively, you can drag and drop your new video from your computer into the Media Library.
  1. Once you add your video, you will see it show up in the media library as the upload process.
  1. Once the video is done uploading, you’ll see the video’s thumbnail update to show an image from the video.

Uploading a Video via the WP Admin

You can upload videos via the WP Admin of your site as well.

Please note, that we don’t recommend uploading via the WP Admin because your host may have upload limits in place that will prevent the video from being processed.

To upload a video to Jetpack VideoPress via the WP Admin:

  1. Go to your site’s WP Admin.
  2. Go to Media → Library.
  3. From the Media Library, drag and drop the video file from your computer into the media library. Please Note: Using the Add New button will not upload the video to Jetpack VideoPress.
  1. Once uploaded, Jetpack will begin processing the video.
  1. Once the video is done processing, you’ll see the video’s thumbnail update to show an image from the video.

Still having trouble?

Please contact support directly. We’re happy to lend a hand and answer any other questions that you may have.

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