You can manage your Jetpack purchases, payment methods, and billing from your WordPress.com account. If you experience problems with any of the information below, please contact support for assistance.
Note: This page includes information on billing for Jetpack plans purchased via WordPress.com or Jetpack.com only. For billing information on plans purchased through Jetpack Manage (formerly Pro Dashboard), please refer to the Jetpack Manage: Billing/Payment FAQs page.
Jetpack plan license usage
A Jetpack plan license can only be activated on one site. If you’re interested in using Jetpack products on multiple sites, you’ll need to purchase a plan license for each site. If you manage multiple sites, you could also consider Jetpack Manage. Jetpack Manage allows you to manage multiple sites from a single dashboard and gives you access to flexible billing with bulk discounts.
View and manage your purchases
To view your Jetpack and WordPress.com purchases, go to https://wordpress.com/me/purchases. From this screen, you can review your active Jetpack plans, past Billing History, and any saved Payment Methods for all of your Jetpack sites.
If your subscription isn’t listed, please double-check that you’re logged in using the account who made the purchase.
View purchase receipts
To find receipts for all past purchases, please follow these steps:
- Find receipts for all your previous purchases on your Billing History page at https://wordpress.com/me/purchases/billing.
- Click Email receipt to receive a new copy of the receipt to your email address. If you do not receive one, please check your spam folder. If you do not find one there, please contact support for assistance.
- If you need to, you can add or edit information under Billing Details before printing the receipt for your records.
View and manage your payment methods
Go to https://wordpress.com/me/purchases/payment-methods. From there you can delete existing payment methods, add new payment methods, assign a payment method to all of your plans, and assign a backup payment method.
- Click Delete this payment method to delete a payment method.
- Click Add payment method and fill in the details to add a new payment method. Optionally, you can check/uncheck the box for Use this payment method for all subscriptions on my account. This will change the payment method for any subscriptions on your account.
- Assign a backup payment method: When the assigned payment method for a plan fails to renew its associated subscription, the billing system will then try to charge any of the listed backup payment methods. You can turn on this option by checking the box for Use as backup on any/all of your payment methods.
Change or add a payment method to a specific plan
If you would like to change/add the payment method for a specific plan, you can do so by:
- Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
- Find the plan that you want to change/add the payment method on.
- Click Add payment method (or Change payment method if you have one already).
- Fill in the information. Optionally, you can also click the Use this payment method for all subscriptions on my account checkbox, and it will apply this new payment method to all of your plans.
Accepted payment methods
We accept:
- All major credit and debit cards
- PayPal, in supported countries
- In some countries, we support additional local payment methods:
- Belgium: Bancontact
- China: Alipay, WeChat Pay
- Germany: Giropay
- The Netherlands: iDEAL
- Poland: Przelewy24 (P24)
We cannot accept:
- Checks
- Cash
- Purchase or money orders
- Any payment that must be mailed
- Payment over the phone
Upgrade your plan
With some plans, you have the option to upgrade.
- Go to https://wordpress.com/me/purchases and click on the plan you’re interested in upgrading.
- If an upgrade is available, you will see the option to Upgrade plan.
- Click there and follow the upgrade steps.
Downgrade your plan
It is not possible to downgrade your plan from https://wordpress.com/me/purchases.
If you are looking for ways to save money by downgrading your current Jetpack plan, please contact support for assistance and recommendations.
Cancel your plan
Cancelling your plan will result in two possible outcomes:
- Cancelling within the refund period: If you cancel your plan within the refund period, your purchase will be removed from your site immediately and a refund will be issued. If you want to continue to use your plan until the plan expiration date, you should cancel your plan after the refund period has passed instead.
- Cancelling after the refund period: If you cancel your plan after the refund period, you can continue to use your plan. When the plan expiration date is reached, the plan will be automatically removed from your site.
If you still wish to cancel your Jetpack plan, you can do so by:
- Make sure you are logged into the WordPress.com account which owns or manages the plan.
- Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
- Find the plan that you would like to refund, and click on it. This will take you to a page for that plan.
- At the bottom of the page, click Cancel [PLAN NAME]. If you do not see an option to request a refund, it is because you are outside the refund window.
- Follow the prompts to complete the cancellation process.
- You should see a message if your cancellation was successful, and you will receive a confirmation email containing your cancellation information.
Reactivate a cancelled subscription
If you cancelled your subscription within the refund period and a refund was issued, you can’t reactivate the subscription. You will need to purchase a new subscription.
If you cancelled your subscription after the refund period, and the plan has not yet expired, you can reactivate the subscription. Go to https://wordpress.com/me/purchases and click Re-activate subscription. This will turn on auto-renewal and your subscription will renew automatically on the renewal date.
If a plan was automatically cancelled due to payment failures, please re-purchase the product. You may have a legacy product which we no longer sell directly. If that is the case, you will not see product available on our Pricing Page. Please contact support directly and we will assist.
Cancellation Email
When your plan is cancelled (and refunded if eligible), you should receive an email with information about the cancellation. If you do not receive the cancellation confirmation email, please do the following:
- Make sure you’re checking the right inbox. The email will be sent to the address listed in your Account Settings.
- Check your email’s spam folder.
- Add help@wordpress.com to your contact list to allow our emails.
- If you still don’t see the email, please contact support for assistance.
Request a refund
If you’re not satisfied with your Jetpack plan, our refund policy is that we will issue a full refund in these timeframes, no questions asked:
- Yearly Plans: eligible for a full refund if requested within 14 days of purchase. We do not provide prorated refunds for plans outside the 14 day refund timeframe.
- Monthly Plans: are eligible for a full refund of the current month’s charges within 7 days of purchase.
If your plan falls outside our refund timeframes, you may still cancel your plan, but you will not be eligible for a refund. Instead of cancelling, we would love to work with you to troubleshoot the problem and get your back on track.
If you do receive a refund, we will cancel your plan immediately, and you won’t be able to use any of the paid features of that plan any longer.
Within the refund timeframe, you can request a refund by following these steps:
- Go to https://wordpress.com/me/purchases. You should see a list of all of your active purchases.
- Find the plan that you would like to refund, and click on it. This will take you to a page for that plan.
- At the bottom of the page, click on Cancel Subscription and Refund. If you do not see an option to request a refund, it is because you are outside the refund window.
- Follow the prompts to complete the refund process.
- You should see a message if your cancellation was successful, and you will receive a confirmation email containing your cancellation and refund information.
Payment method and refund wait times
Your refund will be sent to the same payment method you used for your purchase. If the payment method used to purchase your Jetpack plan is no longer available, your financial institution will be able to tell you how and when you will receive your refund.
After processing, refunds usually take about ten days to appear on your statement. For credit card refunds, it could take up to 1 to 2 billing cycles for the refund to show up.
International refunds can take even longer to reach you. Your financial institution will be able to tell you when to expect the refund and how it will be listed on your statement.
Automatic renewals
By default, Jetpack plans are set to automatically renew to ensure there’s no disruption in service or loss of features. Automatic renewal ensures that everything is taken care of in advance and allows time to resolve any issues with payment.
- If you purchased a Jetpack plan during a promotional period, used a coupon code, or received a discount, your subscription will automatically renew for the full price of the subscription when the plan renews next.
- Renewal occurs on the expiration date for both yearly and monthly plans, unless you cancel before the date.
Respond to a failed renewal email
If you are trying to fix a failed renewal and see the message This renewal is invalid. Please verify that you are logged into the correct account for the product you want to renew., this probably means you are logged into a different account than the one that owns the product.
Try logging out of WordPress.com and logging back in with the email address the email was sent to.
If you are still having trouble, please contact support directly, and include the transaction ID from a recent purchase.
Change your plan billing cycle
Change your plan from monthly to yearly renewal
Switch your plan from a monthly to yearly renewal:
- Go to https://wordpress.com/me/purchases
- Select Upgrade to yearly billing.
Important: Currently, our Jetpack VaultPress Backup storage add-on plans are only available with monthly billing. Storage add-on plans cannot be converted to annual renewal at this time.
Change your plan from yearly to monthly renewal
If you need to change your plan from yearly to monthly renewal, please contact support for assistance.
Value-added tax or Goods and Services Tax (VAT/GST)
We charge on purchases and renewals per the tax rules in certain jurisdictions. The tax will be displayed on checkout as an independent line item. You can also find the tax charge on your billing receipt.
VAT/GST registered businesses may not be required to pay tax at checkout and can enter a valid VAT/GST ID to avoid being charged tax on their purchases and renewals. You are not required to add a VAT/GST ID to purchase or renew a subscription; you will be charged accordingly.
EU-based users can check the VAT Information Exchange System(VIES) FAQ, which answers common questions. Users based in other locals should check their locale’s specific consumption-tax rules.
Get a VAT receipt/invoice
Ensure your VAT details are displayed on your billing receipt/invoice by adding your VAT details to your WordPress.com account:
- Go to https://wordpress.com/me/purchases/billing.
- Click on Add Business Tax ID details
- Fill in your information
- Click Validate and save.
After your VAT details are validated and saved, you can then re-send an email receipt and your VAT information will be included automatically.
Once saved, any new purchase receipts will include your VAT information by default.
Update VAT information
To update an already-saved VAT number, please contact support and provide your:
- company’s name
- business address
- VAT information
Once we validate your information, we will send a VAT receipt the email address on your WordPress.com account.
Get a W-9 form
If you need a W-9 tax form for your accounting purposes, please contact support.
Transaction IDs
When you make a Jetpack purchase or upgrade, we generate a unique transaction ID to identify your transaction. It’s a string of text made up of both letters and numbers. We may request the transaction ID to look up your purchase, or to verify your account ownership.
Transaction ID on your purchase receipt
You can find the transaction ID for your Jetpack plan on the receipt from your plan purchase or renewal. You can view your receipts by going to https://wordpress.com/me/purchases/billing. From there, click View receipt for the associated plan. On the receipt, locate the Transaction ID.
Transaction IDs on your credit card statement
You can find the transaction ID for your Jetpack plan on your bank or credit card statement. It will be a 10-character code that looks something like this: *JETPACK A1B2C3D4E5.
Transaction IDs from PayPal purchases
If you purchased your Jetpack plan using PayPal, you can find the transaction ID by following these steps:
- Log into your PayPal account.
- Click Activity.
- Using the dropdown menus, select the time period in which the purchase was made. You can also specify the type of transaction you’re looking for; in this case, select Payments Sent.
- Click on the transaction titled Jetpack and this will show you the details of the purchase.
- In the receipt, locate the Transaction ID. This is your 17-character transaction ID. Copy and paste this number where requested, and you’re good to go!
Unrecognized charges
Charges from WordPress.com will have “WordPress” or “WPCHRG.com” listed on your billing statement. If you are unsure what this charge was for, you can search for more information and/or contact Billing Support on the WordPress.com billing information page.
Jetpack for nonprofits
Jetpack does not offer special pricing or discounts for nonprofit organizations (NPOs). However, nonprofits can sign up for Jetpack Free or save on paid plans by purchasing an annual plan.
Still need help?
Please contact support directly. We’re happy to advise.
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