Have you subscribed yet?

All throughout WordCamp EU last week people have been subscribing to be the first to know about our upcoming big announcement in the coming weeks.

If you missed meeting us in Paris (or just missed our ad) you can watch it here and don’t forget to sign up.

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Join Us for a Tête-à-Tête in Paris: Learn About What’s Coming to Jetpack

Jetpack is once again a headline sponsor of WordCamp EU alongside WooCommerce. Our team can’t wait to answer your questions, help troubleshoot issues, or just have a quick tête-à-tête about any WordPress topic you can think of.

This year we’re also inviting you to attend four great workshops by our team members and to sign up to be the first to hear about a big announcement coming from Jetpack.

Watch and share the teaser video here:

WordPress.com and WordPress.org: The Same, But Different

There’s often confusion over WordPress.org versus WordPress.com. In this talk, I’ll explore key differences between the two, the upsides, and downsides of each, and situations where you might want to use one over the other.

  • By Eric Binnion, Growth Wrangler.
  • For people sitting on the fence.
  • At 16:00 Friday, June 16th in the Haussmann Building.

Jetpack Secrets: Theme Tools, Actions, Filters, and Other Little Known Facts

Jetpack is loaded with filters and actions that allow you to modify default behaviour. It also comes with many theme tools that can be used when building a custom theme or one for widespread distribution. I’ll also have some fun new things to reveal to all who attend!

  • By Miguel Lezama, Jetpack Development Lead.
  • For developers, plugin authors, and designers.
  • At 16:30 Friday, June 16th in the Haussmann Building.

Jetpack’s Win-Win for Users and Hosts

Do you provide managed or shared WordPress hosting? (Or thinking of doing so?) We will cover how Jetpack reduces hosting churn and how we help hosts provide a best-in-class WordPress experience to all users.

  • By Richard Muscat, Jetpack Growth Lead.
  • For hosts working in the WordPress space.
  • At 09:00 Saturday, June 17th in the Haussmann Building.

Launch Your Site With Jetpack!

In this talk, I’ll go over Jetpack basics: how to connect to WordPress.com and how to configure popular features. I’ll also share some best practices for using Jetpack on client sites and some advanced tips and tricks.

  • By Richard Archambault, Jetpack Happiness Engineer.
  • For newcomers, intermediates, and freelancers.
  • At 09:30 Saturday, June 17th in the Haussmann Building.

We’re literally counting down the days until we get there. We look forward to seeing you at our booth and at our talks.

Posted in WordCamp | Tagged , , , | 1 Comment

WordPress Support Stories: When a Theme Update Goes Awry

Updating your WordPress theme is a normal part of site maintenance. Switching themes or even updating current theme files on a self-hosted WordPress site is a major change that should only be done with a full site backup, just in case something goes awry. Need proof? Read Les Tokar’s story.

Les publishes reviews and articles about solid state drives (SSD) and other data storage technologies on his two sites: TechnologyX and The SSD Review. What he thought would be a smooth theme upgrade quickly derailed, but a quick restore saved his site, his search engine ranking, and his income.

The Miracle Worker

Tonight we completed a theme upgrade that had taken the better part of a week to fine tune. Our website is a business that employs several and does very well. At 9:00 p.m., we followed the new theme’s instructions on how to import sample data.

What the update never told us was that it created a new website on top of ours. It imported dozens of pictures and pages and went live immediately. To share just a bit of what we endured, we had to pull automated posts off of each of our 23 social connections (FB/Delicious/Twitter etc.,) as the theme update auto-posted to all.

Next, Google picks up our content within three seconds of posting. Google realized something was wrong and dropped us from their rankings within 10 minutes. We went from hundreds of visitors at any one time to eight-nine within minutes. Long story short, we used Jetpack’s site restore for the first time and it worked quickly and perfectly. What little we have invested doesn’t compare to its value tonight alone. THANK YOU VERY MUCH.

— Submitted by flamenko

Big changes like a WordPress site design overhaul can quickly go wrong for various reasons. It’s important to prepare for any situation with a complete site backup you can restore quickly and easily. Every minute your site’s offline reduces your business success. For site owners who generate revenue through their sites, downtime or hacking can mean a loss of data, income, brand credibility, and even search engine ranking.

Jetpack offers daily and real-time backups. There’s no cap on backup size, and three simple ways to restore your site.

  • If your site has several things wrong with it and you’re unable to pinpoint the problem or you’re migrating your entire site, a full restore will get you back on track.
  • You can also choose to do a faster partial restore or perform a single-file restore for common mistakes like accidentally deleting or messing up your CSS file.
  • Not sure what you need? Jetpack priority support is here to guide you through the process in your moment of need.

Jetpack offers security, backups, and easy restoration. Most importantly: expert and priority support when you really need it. Learn more.

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Jetpack 5.0: Spring Clean

In one last big Spring clean before Summer officially comes around (omg where has the year gone!) Jetpack 5.0 brings several bug fixes, small enhancements, and polish to your WordPress sites.

Cleaner code, faster execution

We’ve shipped several small improvements to how we handle WordPress.com API requests as well as how we sync data back to our servers making the processes more secure and robust. We’ve also removed deprecated methods and refactored some of our front end code resulting in cleaner code and faster execution.

Stability and compatibility

We’ve included lots of fixes from simple alignment issues on the front-end, to gracefully avoiding unnecessary warnings, to better compatibility with Facebook’s CDN and third-party plugins. We also fixed yet another PHP 7.1 compatibility issue with Social links that was causing fatals.

WordPress 4.8 compatibility

The release of WordPress 4.8 is right around the corner, and we’ve made sure that this version of Jetpack is fully compatible. One new feature coming in WordPress 4.8 is a brand new Media Widget similar to Jetpack’s. This version of Jetpack will automatically update your Jetpack Image Widgets to use core’s version, as we will be deprecating ours.

A more stable connection

We’ve tightened up our connection process to WordPress.com. Now, connecting your Jetpack site is much more stable.

Full Changelog and Thanks

The changelog provides the full list of updates and changes in this release and if you have feedback please get in touch as always.

Install Jetpack on your site or upgrade your current version today and let us know what you think.

Thank you to the contributors to this release: Aaron Douglas, Alexander Concha, Andrew Duthie, Artur Piszek, Ashish Shukla, Ben Bidner, Ben Dwyer, Ben Lowery, Bob Ralian, Brandon Kraft, Chris Rosser, Christopher Finke, Copons, Damian Suarez, Dan Roundhill, Dan Walmsley, Daniel Walmsley, Dennis Snell, Derek Smart, dllh, Drew Blaisdell, Drew Butler, Elio Rivero, Enej Bajgoric, Eric Binnion, Erick Hitter, Gagan Deep Singh, George Stephanis, Ian Dunn, Igor Zinovyev, Iliya Polihronov, Jacopo Tomasone, James Nylen, Jeff Golenski, Jennifer M. Dodd, Jeremy Herve, Jonathan Sadowski, Kat Hagan, Kelly Dwan, Kirk Wight, Lance Willett, Marcus Kazmierczak, Marek Hrabe, Marin Atanasov, Mark George, Marko Andrijasevic, Matt Wiebe, Michael Adams, Michael Arestad, Michael Turk, Miguel Lezama, Mohammad (Mo) Jangda, Mohammad Jangda, Nick Daugherty, Oscar Lopez, Paul Kevan, Payton Swick, Peter Westwood, Rob Landers, Rocco Tripaldi, Sam Hotchkiss, sarah, Stephane Daury, Stephen Edgar, Steve Seear, Thomas Guillot, Timmy Crawford, Valerie K, Yoav Farhi, qriouslad.

Pro Tip: Personal plan customers benefit from priority support and faster assistance.

Posted in Releases | 2 Comments

The Easiest Way to Migrate Your WordPress Site (and Why You Might Need To)

If you manage a WordPress site, there may come a time when you’ll want to change your web hosting service.

Why Would You Need to do This?

Our users report three common situations when a site migration becomes necessary:

  1. Changing service
    You’ve decided to move to a different host (or a different service at the same one) because of different requirements or you’ve found a more affordable option.
  2. Problems with your existing host
    Your host is experiencing problems (or has been hacked), which means your website is offline or unsafe.
  3. A new version of your site
    You are ready to launch a new version of your site and you need to migrate it from your testing or staging server to the live site.

Migrating your site to a new host or server can be a daunting task. The biggest risks involve data loss and website downtime — which may then lead to unexpected costs if you need to employ someone to fix it up.

The easiest way to ensure a smooth transition is to automatically maintain off-site backups and use those to migrate your site.

Put Your Automated Backups to Work

Having a recent and easily-accessible backup is your contingency plan for accidental damage, malware, and brute-force attacks. Many website owners rely on backups provided and managed by their host. However, this doesn’t include the option to restore your backup to a new site — especially if the new site is hosted elsewhere.

Jetpack’s restore service can be used for website migrations and will transfer your entire database, all your plugins, settings, and themes, as well as all your content and images.

You can use your website backup to clone your site instead of downloading your content or manually managing your files with FTP.

Get Your Website Up and Running Faster

One of the many benefits of having a quality website backup available at your fingertips is that you can perform your migration whenever you want.

Jetpack makes it easy to manage it yourself — saving you both time and money because you don’t have to hire anyone or wait on support staff. This gives you total control over when your website is migrated so you can choose your website’s low-traffic periods to minimize interruptions.

Jetpack’s migrations mean your site will be up and running quickly. Depending on your site, downtime could mean a loss of income or reduced search engine rankings. High-traffic sites that generate revenue, like eCommerce, subscription, or advertising sites are particularly sensitive to downtime.

Receive Help Whenever You Need It

It’s normal to be nervous about moving your site, but you don’t have to do it alone. Jetpack’s plans all provide access to expert support. If you have any questions along the way, you can ask one of our dedicated Happiness Engineers.

Next Steps: Compare plans and choose the right one for your site.

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A Backup Plan for Clef Users

Clef has been a foundational security service for the WordPress community and we are sad to see it go. However, we are pleased to announce that we are working directly with the Clef team to help you.

We’ve started by extending the sunset date by one month, giving you until the 7th of July to transition from Clef to an alternative of your choice.

We, of course, recommend Jetpack…

featured-image-clef

Two Factor Authentication with Jetpack

Jetpack offers a free secure authentication service including two-factor authentication.

Once you install Jetpack, you can enable two-factor authentication and make it a requirement for all users of your WordPress site — just like you’ve been used to with Clef.

You have the additional peace of mind that Jetpack’s security services are run by the same team that secures millions of self-hosted and WordPress.com sites.

Learn More and Get Started

To help you make the transition as easily as possible, we’ve put together a dedicated page that explains:

  • How Jetpack’s secure authentication works
  • Additional (free) security services you can benefit from
  • How to install Jetpack and enable two-factor authentication

Get started now and as ever, please get in touch with us should you have any questions.

Posted in Spotlight | Tagged , , , , | 6 Comments

A Timely Restore is More Important Than a Free Backup

Every minute your website is offline can have an impact on your site’s success.

For revenue-generating sites, downtime or hacking can mean loss of data, income, and reputation.

For any site, downtime can mean loss of search engine rankings and traffic.

You’ll Regret Skimping on Security

Nobody wants to think about their website getting hacked. However, adopting precautionary measures will give you peace of mind, a safety net, and can save you a lot of money. Without a security and backup service, getting your site online after a hack will require the (often costly) services of a developer.

The time and cost of a professional as well as the potential loss of income from a broken website could be avoided with a comparatively small investment. Our paid plans including full, automated backups start from an affordable $39 per year. That’s less than 11 cents a day.

Whistler

Jetpack’s team of Happiness Engineers. Ready to provide priority support the moment you need it.

Wasted Time is Lost Money

Just by existing, your website is susceptible to hacking, malware, spam, and security vulnerabilities. If your experience a loss of data without a backup, you could lose precious work, information, and momentum in growing your site’s traffic.

A complete web security strategy includes not just automated backups, but easy access to them! The faster you can access your site’s backup, the sooner you can restore it to its former glory.

If for some reason your website goes down, Jetpack will alert you and you’ll be able to revert your site in one click from your dashboard. You can be your own hero and act quickly without having to call a developer.

More Bang for Your Buck

Building a website costs money, from hosting to domain name registration. A lot of website owners cut corners when it comes to web security and choose free plugins and tools. Free backup plugins can help you save a copy of your site, but that’s only half the battle.

The regular malware scans, automated backups, easy restoring, and expert help provided in Jetpack’s Premium and Professional plans (starting at just $99 per year) cover the security needs of websites great and small.

On top of that, our plans include all the social, media, and traffic-boosting features that any website can benefit from.

Receive Help Whenever You Need It

And if all else fails, you still don’t need to shell out for additional professional services. All paying Jetpack customers benefit from fast, expert, priority support from our team of WordPress experts.

Next Steps: Compare plans and choose the right one for your site.

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Living the Dream(Press) — Get Jetpack Premium with Your DreamPress Account

We’ve partnered with DreamHost to make Jetpack’s Premium plan services available to DreamPress customers at no additional cost. In other words, you just pay for your DreamPress hosting and you get Jetpack Premium for free.

What is DreamPress?

Regular web-hosting services typically provide you with space on a server somewhere in the cloud, leaving it up to you to install and manage WordPress day-to-day.

Enter DreamPress, a custom-designed hosting service that makes using WordPress even easier. With DreamPress, WordPress comes pre-installed and configured right out of the box, updates are handled automatically, and you get 24/7 support from DreamHost’s own WordPress experts!

What is Jetpack Premium?

To quote our partners, Jetpack Premium is the “the gold standard for WordPress-specific backup solutions”. Normally costing $99 annually Jetpack’s Premium plan includes:

  • Daily, automated, off-site backups of your entire site content, data, and settings.
  • Daily, automated, malware scanning of your entire site code, themes, and plugins.
  • One-click site restores from a backup.
  • Dedicated, priority support from Jetpack’s WordPress and security experts.
  • 13Gb of high-speed, ad-free, high-definition video hosting.
  • Pre-approval to a WordPress-specific, high quality ad program to generate revenue.

How do I get started?

  • If you’re already a DreamPress customer, you have immediate access to Jetpack Premium. Learn how to get going here.
  • On the other hand, if you’d like to sign up for DreamPress you can do so easily on their signup page.
  • DreamHost users can easily upgrade to DreamPress and get Jetpack Premium free by clicking here.

As always, please contact us should you have any questions.

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Last Chance

As #SmallBusinessWeek comes to a close this is your last chance to take advantage of our exclusive 20% discount off all our paid plans.

Just use the code SMALLBIZ at checkout.

If you’re still on the fence, read our recap or dive into the detail about:

  1. Free, elegant, and professional WordPress themes.
  2. Cost-effectiveness and affordability.
  3. Bulletproof security for your business site.
  4. Straightforward SEO and marketing tools.
  5. World-class support.

As always, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

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#SmallBusinessWeek Day 5: Spotlight on Expert Help and Support

In the last installment of our #SmallBusinessWeek round-up, today we focus on the service that underpins every other service we provide.

“Turn it off… and on again.”

This is a phrase you’ve probably heard often from your cable company or internet service provider. Or variations on the theme from your host or developer such as “uninstall it and install it again.”

Our support approach is the opposite of that.

Every support request we receive gets personalized attention and a relevant response. (We may, sometimes, ask you to “turn it off and on again” but you’re guaranteed that that’s because we genuinely think it will help resolve your issue.)

The customer support that I’ve received from Jetpack has exceeded all of my expectations. The folks at customer support have replied to my questions extremely fast. They also work quickly to identify and provide a solution to the problem. I can only hope that when my website grows up that I will be able to offer the superior customer service provided to me from Jetpack. Thank you again! Dave at DQ’s WebSolutions.

Comment by Dave.

Jetpack’s high ratings, of which over 65% are 5-star ratings, are primarily due to the excellent support we provide. We are able to do this because, although we care about things like ticket volume and response times, the main thing we care about is customer satisfaction — which averages at a steady rate of 85% full satisfaction — which is why our support staff call themselves Happiness Engineers.

This is rarely achieved by simply asking users to turn it off (and on again) by default. It is achieved by having an amazing support staff who practice user empathy, are experts in their field, and have a direct line to our development teams.

Can you get cheaper security services? Sure. But as you know, cheaper isn’t always better and having an expert in your corner when the chips are down is the clever option.

Whistler

25 of Jetpack’s Happiness Engineers, September 2016

The Jetpack Advantage

Installing Jetpack means forming part of a community of people passionate about WordPress.

These are the benefits you will experience:

  1. Expert opinions.
    Every person you interact with when contacting our support staff is an expert in WordPress, Jetpack, and security. We have 30 Happiness Engineers (and constantly hiring) dedicated to Jetpack all of whom interact on a daily basis with our product developers and designers.
  2. A direct hot line.
    While we provide support to everyone, customers on a paid plan — starting at just $39 per year — get priority.
  3. Your suggestions are listened to.
    At Jetpack, Happiness Engineers are our primary “voice of the customer”. We take serious note of bugs, requests, and issues that you report and do our best to address them in future Jetpack releases.
  4. Global coverage.
    Our support staff are spread out across different timezones to be able to serve you better, wherever in the world you are.

Bonus: Exclusive Discount

Just for this #SmallBusinessWeek, in celebration of all the small businesses that keep the world turning, we’re offering a 20% one-time discount on all our paid subscriptions.

Just use the code SMALLBIZ at checkout.

And of course, if you have any questions, please don’t hesitate to contact us.

Next Steps: Compare plans and choose the right one for your site.

Posted in small business | Tagged , , , , , | 2 Comments

Coming Soon to Jetpack