Troubleshooting Jetpack Comments

If Jetpack Comments are turned on, but are not working, there may be an issue with your theme or one of your plugins.

Common Issues and Solutions

1. I activated the feature, but Jetpack Comments Not Displayed

Possible Causes

• For Jetpack Comments to work, your theme needs to be using the comment_form() function to display the comment form.

Solutions

1. Switch Theme: Temporarily switch to a default theme like Twenty Seventeen to check if the issue persists (make sure that Jetpack comments are enabled when you do this). If Jetpack comments work when using a default theme, then the issue stems from your theme.
2. Check Theme Code: Ensure that your theme includes comment_form() in the comments.php file. You’ll find this file in your theme folder. Open it in any text editor and search for “comment_form()” (without the quotes).
3. Update Theme: If the issue is with your theme, request an update from the theme author. You can point them to the comment_form function reference.

2. Errors When Leaving Comments

Possible Causes:

• A few other Comment plugins are known to interfere with Jetpack Comments.

Solutions:

1. Deactivate Plugins: Deactivate plugins that might conflict with Jetpack Comments, such as Antispam Bee, Spam Free WordPress, Bad Behavior, and CommentLuv.
2. Test Comment Functionality: After deactivating, test if comments work properly. If they do, reactivate the plugins one by one to identify the conflicting plugin.
3. If using Safari browser: try disabling the “Prevent cross-site tracking” option and test the comment form again.
   

3. Missing Jetpack Comments Feature

Possible Causes:

• Users have reported that when using the Subscribe2 plugin, Jetpack Comments can disappear from the Settings page.  

Solutions:

4. Missing Social Media Icons

Possible Causes

• Sometimes, social media icons don’t appear due to browser settings that deny third-party cookies permissions.

Solutions

• Test in Incognito Mode: Open your site in an incognito or private browsing window to see if the icons appear.
• Allow Third-Party Cookies: Adjust your browser settings to allow third-party cookies. This can often resolve issues with social media icon visibility.

Additional Tips

• Ensure Jetpack is Up-to-Date: Regularly update Jetpack to the latest version to benefit from bug fixes and improvements.
• Clear Cache: Clear your browser and site cache after making changes to ensure they take effect.