Contact Form (Classic Editor)

Contact forms can be added to pages or posts, or if you copy the generated code, you can add your contact form to a text widget.

Contact forms can be customized. You can add and remove fields, choose which fields are required, change the email address, or change the subject settings. The form’s appearance can be further customized with CSS.

To edit an existing form, edit the post or page from WP Admin, then click “Add Contact Form.”

• One per page – Each post, page, and text widget will only display one contact form.

Each post, page, and text widget will only display one contact form.

Do not use contact forms for sensitive information like credit card numbers, as the information will be transmitted by email.

We filter submissions through Akismet to fight spam, then add them to your feedback menu, which is accessible to Editors and Administrators on your site. We also email a copy to you.

The following shows how to customize the submit button by editing the shortcode content:

[contact-form submit_button_text='YOUR CUSTOM SUBMIT BUTTON TEXT HERE']
[contact-field label='Name' type='name' required='1'/]
[contact-field label='Email' type='email' required='1'/]
[contact-field label='Website' type='url'/]
[contact-field label='Comment' type='textarea' required='1'/]
[/contact-form]

Jetpack allows you to customize the fields you add to the contact form, and also offers an option to change the subject of the email sent to you after each form submission.

You can add tokens to the subject field, like {city}, and Jetpack will replace the token with the value of the “City” form field (case insensitive, just make sure that the words match).

If you don’t see the form interface described above, make sure that you’re in the editor’s Visual tab and not the Text tab, from the top-right of the editor.

If you don’t see the Visual and Text tabs as described, go to Users > Your Profile in your site’s Dashboard and uncheck “Disable the visual editor when writing.”

The form interface will only work in the editor’s Visual tab.

Jetpack, like other contact form plugins, uses a function named wp_mail() to send out emails. It’s the same function that is used by WordPress to send you comment notifications or notifications about new users registering on your site.

You can check if that function works properly by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Email Logs plugin. This plugin records a log of all e-mails sent out by WordPress once it is activated. If an email is listed in this plugin’s logs and you do NOT receive it, then the issue is likely either with your server or the recipient’s server.

If you find issues with that function, you could use an SMTP plugin to configure your WordPress installation to use a specific email service to send out emails.

If the function appears to work properly, it means that Jetpack’s emails are being filtered out before they can reach your inbox. A few possibilities:

• They can be filtered out by your server before they even get sent out. Your hosting provider should be able to check their server email logs to find out if the emails were blocked.
• They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you’ll want to try sending out Jetpack emails to another email address and see if you keep experiencing issues.