Keep track of all your clients’ licenses and payment in one place. For any questions about billing and payment for Jetpack plans purchased directly via WordPress.com or Jetpack.com, please see Manage your Jetpack billing and payments.
We bill for days rather than months to provide as much flexibility to our Agency Partners as possible. Because we only bill for the days a license was active over the course of a month, you’re able to issue, revoke, and even transfer licenses whenever you need to. You are only ever charged for time that a license is active.
Days are shown on your monthly invoice because we use days as the unit of measurement when calculating your monthly bill. Our payment partner, Stripe, generates your monthly invoice according to how many active licenses have been issued from your account, and how many days they’ve been active.
Billing start time
We bill for all licenses that have been purchased from your Jetpack Manage Partner account, even if they haven’t been assigned to a site yet. When you issue a license, a totally new license is generated by our systems and is considered active from the moment it was issued, even if it has not been connected to a site yet.
Add/change/remove a payment method
You can view and change the payment methods stored in Jetpack Manage.
- Go to https://cloud.jetpack.com/partner-portal/payment-methods
- Add a new payment method by clicking the New credit card button.
- Enter your new card’s payment details
- Click Save payment method to add it to your account.
To delete a saved credit card, click the ⋮ button.
Click the “Delete” button to delete the payment method from your account.
To set a card as your “primary” payment method, make sure to check the Set as primary payment method option (on the card details page).
Missing payment method
If you do not have a payment method on file, you will not be able to issue new licenses from Jetpack Manage until you add a new payment method to your account.
If you remove all saved payment methods before being charged for the month, you will need to pay any past due invoice before you can assign new licenses.
Need more assistance?
Please contact Jetpack Support directly. We’re happy to lend a hand and answer any questions that you may have.