Free access to Jetpack Stats is for personal, non-commercial sites only. Commercial sites require a paid subscription. If you have a Jetpack Complete plan, Stats is included in that plan.
How is a commercial site defined?
We define a commercial site as one that you aim to make money from. This could be through advertising or affiliate links, selling products or services, soliciting donations or sponsorships, or any other means directly related to any business or organization. If your site has any of these, you will need a paid Jetpack Stats plan.
What does the paid subscription offer?
The paid/commercial subscription to Jetpack Stats unlocks priority personal support and access to upcoming advanced features.
On the other hand, our pay-what-you-want option provides priority support. The pay-what-you-want option is for users with non-commercial sites who choose to contribute or pay willingly for Jetpack Stats.
How will I be charged?
How much you pay for Jetpack Stats will depend on how much traffic your site gets. Read more about Tiered Billing.
Non-profits and Jetpack Stats
Non-profit organizations that solicit donations or sponsorships on their website will be required to upgrade to a paid or commercial plan.
On the other hand, non-profit organizations that don’t ask for donations or sponsorships on their website can be classified as non-commercial. This means they can pay what they want for Jetpack Stats from their purchase page.
Disputing your commercial classification
If you believe that your site’s commercial classification does not accurately reflect its current content, you can request a re-evaluation of your site directly from your WordPress.com Dashboard without having to contact support.
Before requesting a reclassification, please ensure you’ve made all necessary changes to remove commercial content from your website to align with our commercial status definition.
Follow these steps to trigger a self-service reclassification of your site’s commercial status:
- Navigate to your site’s Purchase page on WordPress.com.
- Click Reverify to initiate the on-demand commercial reclassification process.
- You will see a message indicating, “We are verifying your site. Please come back later…”
Reclassification can only be requested once within a 24-hour period. If you attempt to reverify your site within this timeframe, an error message will display: “Error: Sorry, a request for this site was already queued. Please, try again later.”
Therefore, it is advisable to double-check that all updates to your site are complete before requesting re-verification.
Compliance
Please note that non-compliance with these terms can result in immediate suspension of Jetpack Stats services without notice. It is essential for you to correctly identify if your site is personal or commercial, and select the appropriate plan.
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