Jetpack plans (such as Jetpack Security, Growth, or Complete) can only be used on one site at a time. If you need to switch your plan to a different site, there are a few ways to do it, depending on your situation:
1. Your Plan Is About to Renew
If your plan is close to its renewal date and you’re moving to a new site:
- Step 1: Cancel your current plan before it renews.
- Step 2: Purchase a new Jetpack plan for the new site.
2. You’re Within the Refund Period
Jetpack plans are eligible for a refund if you’re within these timeframes:
- Yearly plans: Refundable within 14 days of purchase.
- Monthly plans: Refundable within 7 days of purchase.
If you’re still within the refund period:
- Step 1: Cancel and request a refund.
- Step 2: Buy the same plan for your new site.
3. You Need to Move the Plan (and You’re Outside the Refund Window)
If you’re not eligible for a refund, we can transfer the plan for you.
What to do:
- Connect Jetpack on the new site using the same WordPress.com account.
→ Choose Jetpack Free during setup. - If you’re using Jetpack Backup, download your latest backup before the transfer.
→ After the move, backups from the original site will no longer be available. - Contact Jetpack Support and provide:
- The current site URL where the plan is active
- The new site URL where you’d like it moved
Notes
- A Jetpack plan can only be used on one site at a time.
- Transferring a plan does not transfer backups or historical data.
- The plan must be managed under the same WordPress.com account on both sites.
Still need help?
Please contact support. We’re happy to advise.
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