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Connecting additional users to Jetpack

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The initial account, or user, connected to Jetpack is considered the site’s primary user. Additional users can also be added to Jetpack, which gives those accounts access to certain Jetpack features.

Each user needs a WP Admin account on the site and a corresponding WordPress.com account:

  • To create a new WP Admin user account on the site, please follow this guide.
  • A free WordPress.com account is also needed to connect to Jetpack. If the user does not already have a WordPress.com account, they can create one on WordPress.com.

Once the user has a WP Admin user account on the site and a WordPress.com account, follow these steps to add the user to Jetpack:

  1. Log into the site’s WP Admin dashboard and go to Jetpack → My Jetpack.
  2. The user should see a prompt asking them to connect their WordPress.com account. Click the “Connect your WordPress.com account” button to do so.
  1. Click the “Connect your user account” button to continue.
  1. If prompted, log into your WordPress.com account. Then, click the “Approve” button to finish connecting your WordPress.com account to Jetpack on the site.

Administrators can also connect their own account from the Jetpack Connection card in Settings → Connectors. Click the Details button on the card, then click the “Connect account” button. The Connectors screen needs WordPress 7.0 or later.

If you need to change the primary user on your site, you can follow this guide.

See which users are connected to Jetpack

The Users page in WP Admin has a Connected view that lists only the users who have linked a WordPress.com account to Jetpack. Use it to see every connected user at once, for example when someone can’t reach a Jetpack feature that needs their own connection.

To see your connected users, follow these steps:

  1. Go to Users → All Users in WP Admin.
  2. Click the Connected link at the top of the user list, next to All and the role links such as Administrator. The number beside Connected is how many users have linked a WordPress.com account.

The user list now shows connected users only. A user missing from this list has not connected a WordPress.com account yet. That user can connect from Jetpack → My Jetpack while logged in to WP Admin with their own account.

Administrators can also open this view from the “Connected users” link at the bottom of the Jetpack Connection card in Settings → Connectors.