There are three different accounts that you may encounter when using Jetpack. These are your WP Admin login, your WordPress.com login, and potentially a WordPress.org Support Forums login.
Self-Hosted WordPress Login
This is the login to access your self-hosted WordPress site’s primary administrative functions. From WP Admin, you can manage the following:
- Customize your site’s theme, including widget, menu, and custom CSS management
- Install, activate, deactivate, and delete themes
- Install, activate, deactivate, and delete plugins
- View site form feedback
- Import and export your site contents
- Edit pages and blog posts
Jetpack does not have access to this account or its details. As such, we cannot make changes to your account.
If you can’t remember your login information, the first step is to reset your password by going through the automated password reset process.
If you are unable to use this process, there are ways to manually reset your password. This is considerably more complicated than using the automated tool. If it is beyond your technical ability, your web host should be able to help with this.
Resources for Login Issues with Self-Hosted WordPress
- Resetting your Password
- Login Trouble
- Changing your Password when Logged in
- Updating your Email Address
Jetpack uses the WordPress.com infrastructure for many of its features. As such, many Jetpack users have a WordPress.com login that is used to connect Jetpack to WordPress.com. This account is also used for billing. You may also have a WordPress.com account if you use other services and plugins created by Automattic such as VaultPress, Akismet, or Gravatar.
The WordPress.com account is the only one that Jetpack can assist you with.
Common Issues with WordPress.com Accounts
WordPress.org is the home of the WordPress open source project. Your self-hosted WordPress site is built using this software. The WordPress open source project is staffed entirely by volunteer contributors that work together towards the same central mission of democratizing publishing.
On WordPress.org you can:
- Download the WordPress software to install on a host of your choosing
- Browse free themes in the Theme Repository
- Browse free plugins in the Plugin Repository
- Download the WordPress mobile app
- Find support documentation on using WordPress
- Find developer documentation on developing using WordPress
- Get support in the volunteer-run support forums
- Learn about getting involved with the WordPress open source project
A WordPress.org account is not required to use Jetpack. However, you will need an account if you need to use the support forums to ask questions about a plugin not supported by Automattic.
If you have a WordPress.org account and have lost your login information, you can reset it.
If you still have questions, please contact us!