Expert, Priority WordPress Support

Get the right help at the right time from our WordPress security experts.

Isn’t everything automated?

We do our best to automate as much as possible so that attacks are automatically blocked, data is reliably backed up, and threats can be detected and fixed.

However we’re not perfect and some things are not easy to automate:

  • Your site may have custom configurations that our automated services are unaccustomed to.
  • You might be the victim of a new form of attack or threat that we’re not yet aware of.
  • There may be a limitation to our services that you’ve run into.
  • Not every threat or situation is possible to have an automated fix for.

We know about these limitations and that is why we have twenty-five expert Happiness Engineers ready to provide priority support to help you secure your site and get it back up and running as quickly as possible.
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Feature Detail

  • We’ll get to your ticket or request faster.
  • We have twenty-five support staff in all timezones.
  • All our staff are experts in WordPress security matters.
  • Support staff are themselves supported by the team and developers who build the security services.

Part of Jetpack’s suite of security services for WordPress sites including brute force protection, uptime monitoring, data backups, security scanning, and more.

Frequently Answered Questions

Answers to common questions we get asked. We’d be more than happy to answer any additional questions you may have!

How much does priority support cost?

Priority support is provided as part of all Jetpack paid plans starting from $3.50 per month (or just $39 annually). Compare and choose a plan from our pricing page.

Satisfaction guarantee

If for any reason you’re not satisfied we will issue a full refund within thirty days. No questions asked.

How do I turn it on?

Simply install Jetpack, purchase a plan, and you will automatically be given priority when submitting a request. Just contact support and we’ll get back to you.

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Whatever sort of site you’re running, Jetpack’s features are designed to keep your site secure, elevate your brand, and engage with more readers better.

Don’t have Jetpack?

If you don’t currently have Jetpack install it now so you can begin taking advantage of our features. Installation is easy and free — you don’t need a paid subscription.

Install Jetpack

Undecided about paid plans?

Visit our plans page if you’re still undecided. (We’ve kept it simple: there are only three.) You are guaranteed a full refund within thirty days for whatever reason should you be dissatisfied.

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