Support Home > Backups and Restores > The Jetpack Backup Plugin

The Jetpack Backup Plugin

Looking for more information about Jetpack Backups included with the Jetpack plugin? See our article about Backups via the Jetpack Plugin.

Jetpack Backup is a new plugin that enables site backups and restores via the cloud. Jetpack Backup requires a paid backup plan. You can learn about our backup plans here.

To view the current status of your backups, navigate to Backup in the WP Admin. 

Latest Backup

In the Latest Backup section, you can see when your last backup was completed and basic information about what was included in the backup, including posts, uploads, plugins, and themes.

Clicking See all your backups will take you to the cloud where you can view your previous backups, download a backup, and restore your site from a previous backup.

Your site’s heartbeat

Below the Latest Backup section, you can navigate to your site’s Activity Log. The Activity Log shows a full list of management events that have occurred on your site. You can also view your previous backups, and download or restore those backups. 

You’ll get to the Activity Log by clicking See your site’s activity.


Below the Your site’s heartbeat section, you can see the status of your connection to the cloud. You also have the ability to disconnect the site from the Jetpack Backup plugin by clicking Disconnect.

Disconnect confirmation.

Note: If you disconnect Jetpack Backup without adding server credentials, your site will not be able to be backed up.

My Jetpack

My Jetpack is a dashboard panel for managing your Jetpack products and plans in one place.

You can know more about the My Jetpack dashboard on My Jetpack Support page.

My Jetpack

Still having trouble?

Please contact support directly. We’re happy to lend a hand and answer any other questions that you may have.

Privacy Information

This feature is deactivated by default, and unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users


We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups.

For feature usage tracking (detailed below): IP address, user ID, username, site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.

Please also refer to the activity log’s privacy information.

Site Visitors



Activity Tracked
Site Owners / Users


We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions. Please also refer to the activity log’s privacy information.

Site Visitors



Data Synced (Read More)
Site Owners / Users


None. Please also refer to the activity log’s privacy information.

Site Visitors



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