Support Home > Backups and Restores > Getting Started with the Jetpack Backup Plugin

Getting Started with the Jetpack Backup Plugin

Looking for connection instructions for backups in the Jetpack plugin? See our article about Getting Started with Backups in the Jetpack Plugin.

Use Jetpack Backup to automatically create backups and restore with a single click. Jetpack Backup leverages the cloud, so you never have to worry about losing your backups.

Jetpack Backup allows you to backup your site, download backups, and restore your site by simply clicking a button. This powerful tool is like having an undo button for your WordPress website. To use the Jetpack Backup plugin, you’ll need a paid backup plan. You can learn about our backup plans here.

What do I need to run Jetpack Backup on my site?

  • A web host that meets the WordPress host requirements.
  • The latest version of WordPress. If your version of WordPress is out of date, you’ll see a prompt to automatically upgrade with a single click, or can upgrade manually.
  • A WordPress.com account. Don’t have one yet? Sign up for one here, or create one during the Jetpack connection flow. You only need one WordPress.com account to access all our services (including Akismet, Crowdsignal, Gravatar, and WordPress.com itself). If you use any of these services, you already have a WordPress.com account to connect to Jetpack. You can reset your WordPress.com password if you need to.
  • A publicly accessible WordPress site: no password protection or Coming Soon / Maintenance Mode plugin in use.
  • A publicly accessible XML-RPC file.

Installing Jetpack Backup

Installing Jetpack Backup can be done from your site’s WP Admin. To install Jetpack Backup via the WP Admin:

  1. Go to Plugins → Add New.
  2. Search for Jetpack Backup. The latest version will show in the search results.
  3. Click Install Now
  1. Click Activate.
  2. After activating, you will be prompted to set up Jetpack Backup.
  1. When prompted, click Approve to connect your site to WordPress.com. This is necessary to use Jetpack Backup.

7. After that, you will be brought back to the Jetpack Backup page in your WP-Admin. From there, you will need to click Upgrade now to purchase a Jetpack Backup plan. You will be taken to an upgrade page where you can choose Jetpack Backup, Security, or Jetpack Complete plan.

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  1. Choose your plan and complete the purchase process. 

Starting Your First Backup

Once you’ve completed your purchase, your first backup will start automatically. 

The first backup can take some time to complete. You can see the backup progress by going to your Jetpack Cloud or via WP-admin > Jetpack > Backup.

Jetpack Cloud > Backup

Once the first backup is complete, you’ll see the completed backup there or by clicking the See all your backups button.

WP Admin > Backup

Adding Server Credentials to Jetpack Backup

Above your latest backup in the cloud, you will see a prompt to add server credentials for your site.

These credentials allow backups to continue if your Jetpack connection isn’t working. They’re also required to restore your site from a previous backup.

If you don’t see a notification at the top of the Latest Backup section in the cloud indicating that a backup is running, you can add those credentials to start backups.

See the guide on Adding Credentials to the Jetpack Backup Plugin for detailed information on adding your server credentials.

Viewing Backup Events

Once backups start, you’ll see a “Backup complete” event in the cloud’s Activity Log. Depending on your backup plan, you’ll either see this daily or when you make changes to your site.

Clicking the Actions button to the right of the backup or event will show available restore and download options.

If we lose contact with your site and your backups stop working, we’ll send you an email after the second failed backup attempt.

There are more details about restoring a backup in the Restoring with the Jetpack Backup Plugin guide.

My Jetpack

My Jetpack is a dashboard panel for managing your Jetpack products and plans in one place.

You can know more about the My Jetpack dashboard on My Jetpack Support page.

My Jetpack

Have questions?

You can check our Jetpack Backup Plugin FAQ.

Get help

Do you still have questions? Feel free to contact support for more personalized assistance.

Privacy information

This feature is deactivated by default. It can be activated at any time by installing the plugin and activating it.

More information about the data usage on your site

Data Used

Site Owners/UsersSite Visitors

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack Backups. For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count. Please also refer to the activity log’s privacy information.

None.

Activity Tracked

Site Owners/UsersSite Visitors

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, and date-picker changes/expansions. Please also refer to the activity log’s privacy information.

None.

Data Synced [Read More]

Site Owners/UsersSite Visitors

None. Please also refer to the activity log’s privacy information.

None.

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