Support Home > Social > Jetpack Social Plans: Frequently Asked Questions

Jetpack Social Plans: Frequently Asked Questions

Jetpack Social automatically shares your website content to your connected social media channels with a single click. To learn more about how to use Jetpack Social, please see our support documentation on Jetpack Social.

Why are you introducing free and paid tiers?

Jetpack Social’s main auto-sharing feature (Publicize) was previously in maintenance mode. It’s worked well for many years, but we’ve decided it’s time to bring this feature to life again and expand its capabilities. We will be offering these plans:

  • Free plan:
    • Auto-share your posts to social media up to 30 times within a 30-day rolling period.
    • Share when you publish, or schedule shares for the future.
    • Preview how your posts will look on social networks.
    • Save images to your Media Library. 
    • Allow other users on your site to share to your social connections.
    • Re-share previously published posts.
  • Basic plan: For sites that need more than 30 shares every 30 days, we’ve created a Basic plan, that allows for up to 1,000* shares every 30 days.
  • Advanced Plan (coming soon): In early 2023, we plan to introduce an Advanced plan, that will have enhanced publishing features such as:
    • Custom content, images, and schedule for each social channel.
    • Video sharing.
    • Social image generator.

* For this introductory period, there is no sharing limit on the Basic plan so you can explore the new features and share as much as you want! When the Advanced plan is launched, we’ll give you plenty of time to upgrade to the plan that fits your needs.

What is a share?

A share is one social media post made by sharing a blog post on a social media platform.

How are shares counted?

Each social media platform a blog post is shared to via Jetpack Social counts as one share. For example, if a single blog post is shared to Facebook, Twitter, and LinkedIn, that counts as three shares.

How do I know how many shares I’ve used in the last 30 days?

If you have the standalone Jetpack Social plugin active, go to Jetpack → Social in your WP Admin.

If you are on the free plan, you will see how many shares you have left for the rolling 30-day period:

Share counter for Jetpack Social Free plan showing the remaining number of shares for the current period.

If you have a paid Jetpack Social plan, you will see the number of social posts made under Total shares this month and the number of blog posts that were shared under Posted this month on the main Jetpack Social page in WP Admin. Again, this is only when you are using the standalone Jetpack Social plugin.

A meter that shows the number of social shares and blog posts shared in a month.

If you have the Jetpack core plugin active, the only place where you can see how many shares you have remaining (based on your current plan) is when publishing the post. You’ll see this in the Post editor sidebar, under the green Jetpack menu icon:

Checking the number of shares left when the Jetpack core plugin is active

What happens when I run out of shares?

The auto-share feature will stop working until you fall beneath 30 shares in the rolling 30-day period. If you need more than 30 shares every 30 days, you can to upgrade to the Jetpack Social Basic plan or the Jetpack Complete plan.

Note: You will also receive an email letting you know when you have reached your sharing limit. At that point, you will be offered the option to upgrade.

What happens if I cancel my Jetpack Social paid plan?

If you cancel your Jetpack Social plan, you will be downgraded to the Free plan, with up to 30 shares every 30 days.

  • Table Of Contents

  • Categories

  • Contact Us

    Need more help? Feel free to contact us.