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Jetpack Search Product Billing

Pricing for Jetpack Search depends on how many “records” your site has — posts, pages, products, media library files, and any custom post types all count as records.

Plans are monthly or annually and when your plan auto-renews, the pricing will automatically adjust based on the number of records in your search index. To see the pricing in your local currency, view the slider on this page.

If for any reason, you’re not satisfied with our services, we offer a full refund within 14 days for yearly plans and 7 days for monthly plans, no questions asked. Upgrade today and give it a try!

Frequently Asked Questions

How can I reduce the number of records on my site?

If you have particular post types on your site that you never want to count as a record and you don’t need other Jetpack features to work on that post type, then you can completely exclude it from being synced. This code can be added to a functionality plugin – more on how to do this here.

add_action( 'plugins_loaded', 'filter_blacklisted_post_types' );
public function filter_blacklisted_post_types() {
	if ( class_exists( '\Automattic\Jetpack\Sync\Settings' ) ) {
		// Get current blacklist
		$blacklist = \Automattic\Jetpack\Sync\Settings::get_setting('post_types_blacklist');
		//Check if post type is in blacklist
		if ( ! in_array( 'topic', $blacklist ) ) {
			// Append post_type to blacklist
			$blacklist[] = 'XXXXX'
			$settings = [
				'post_types_blacklist' => $blacklist
			];
			// Update settings
			\Automattic\Jetpack\Sync\Settings::update_settings( $settings );
		}
	}
}

It is not possible to exclude individual content from being indexed other than making it publicly inaccessible.

Will the search stop working if I go beyond my maximum number of records?

A few weeks before your next billing cycle you will get an email informing you that you are over your limit and telling you what you will be charged when you auto-renew. This gives you time to reduce the number of records or just let the auto-renewal take place.

If you are on an annual plan then your price will go up at most once a year. For monthly plans, we will check your record count every month before your plan is renewed.

I have the Jetpack Professional Plan, how is this different?

The main difference between the Jetpack Professional plan and the newer Jetpack Search plans is that you will not have access to the Instant Search overlay feature. The underlying improvements to speed and relevancy will be available to you though. So you’ll get the improved search engine, just without the fancy new overlay interface.

If you are using Jetpack Search via the Jetpack Professional plan, we recommend the following:

  1. Enable Search from within wp-admin. The setting is under Jetpack → Settings → Performance. You can also enable this from your WordPress.com dashboard here.
  2. Replace the standard Search widget with the Jetpack Search widget. This is optional but without it, you will not have access to the additional sort options or filtering.
  3. If you aren’t seeing any results on your site, the index may not be ready yet. You can force the index to update by manually synchronizing your site with WordPress.com, which can be done from here.
Why did you change the pricing model?

There were two reasons why we changed our pricing model:

  1. Many folks were only looking for Search and did not want to also be paying for features they didn’t need.
  2. Allowing an unlimited number of records felt unfair because it was preventing us from offering lower prices or making improvements. Our costs for a site with one million posts are 1,000 times as much as a site with one thousand posts, but both sites were paying the same amount.

The new pricing makes Jetpack Search more affordable for small sites and still costs big sites less than the competition. It’s also available as a single product, so there’s no need to pay for other features you may not need just to use Jetpack Search.

Get help

If you have any further questions about Search, please check out our related support documentation. If your questions aren’t answered there feel free to contact us and we will be happy to help.

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