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Jetpack Search Product Billing

Pricing for Jetpack Search depends on which plan you have. Learn below how to determine the billing for your Search Plan.

Plan Types and Pricing Structure

Plans auto-renew on a monthly or annual basis. When your plan auto-renews, the pricing will automatically adjust based on the pricing structure below.

Plan NamePricing Structure
Jetpack Professional (Legacy Bundle)Included as part of the Jetpack Professional legacy bundle. Includes unlimited records (posts, pages, products, media library files, and custom post types). This bundle can only use the inline search widget and does not offer spelling correction.
Jetpack Complete (Bundle)Included as part of the Jetpack Complete bundle. Includes 100k records and 100k search queries on your site. This bundle can use the inline search widget or the instant search overlay and includes spelling correction.
Jetpack Search
(Purchased before 14 November 2022)
Tier-based charge based on the number of records (posts, pages, products, media library files, and custom post types) on your site. This plan type can use the inline search widget or the instant search overlay and includes spelling correction.
Jetpack Search
(Purchased on or after 14 November 2022) 
Tier-based charge based on the number of records (posts, pages, products, media library files, and custom post types) and search queries on your site. This plan type can use the inline search widget or the instant search overlay and includes spelling correction.
Pricing for current and legacy Jetpack Search plans and bundles that contain Jetpack Search.

Frequently Asked Questions

How can I reduce the number of records on my site?

If you have particular post types on your site that you never want to count as a record and you don’t need other Jetpack features to work on that post type, then you can completely exclude it from being synced. You can add this code to a functionality plugin:

add_action( 'plugins_loaded', 'filter_blacklisted_post_types' );

public function filter_blacklisted_post_types() {

if ( class_exists( '\Automattic\Jetpack\Sync\Settings' ) ) {

// Get current blacklist

$blacklist = \Automattic\Jetpack\Sync\Settings::get_setting('post_types_blacklist');

//Check if post type is in blacklist

if ( ! in_array( 'topic', $blacklist ) ) {

// Append post_type to blacklist

$blacklist[] = 'XXXXX'

$settings = [

'post_types_blacklist' => $blacklist

];

// Update settings

\Automattic\Jetpack\Sync\Settings::update_settings( $settings );

}

}

}

It is not possible to exclude individual content from being indexed other than making it publicly inaccessible.

Will the search stop working if I go beyond my maximum number of records and/or monthly search requests?

Jetpack Search (purchased before November 14, 2022)

A few weeks before your next billing cycle you will get an email informing you that you are over your limit and telling you what you will be charged when you auto-renew. This gives you time to reduce the number of records or just let the auto-renewal take place. 

If you are on an annual plan then your price will go up at most once a year. For monthly plans, we will check your record count every month before your plan is renewed.

For Jetpack Search (purchased on or after November 14, 2022) 

A few weeks before your next billing cycle you will get an email informing you that you are over your limit and telling you what you will be charged when you auto-renew. This gives you time to reduce the number of records or just let the auto-renewal take place. 

For users on the Jetpack Search free tier, if you exceed your limit for three consecutive months and choose not to upgrade, Jetpack Search will be turned off and your site will default to the standard WordPress search. There will be no action for you to take for the site to change back to the default WordPress search, as it is packaged with the WordPress core software.

I have the Jetpack Professional Plan, how is this different?

The main difference between the Jetpack Professional plan and the newer Jetpack Search plans is that you will not have access to the Instant Search overlay feature and the search relevancy is not as good.

If you are using Jetpack Search via the Jetpack Professional plan, we recommend the following:

  1. Enable Search from within wp-admin. The setting is under Jetpack → Settings → Performance. You can also enable this from your WordPress.com dashboard.
  2. Replace the standard Search widget with the Jetpack Search widget. This is optional but without it, you will not have access to the additional sort options or filtering.
  3. If you aren’t seeing any results on your site, the index may not be ready yet. You can force the index to update by manually synchronizing your site with WordPress.com, which can be done from your connection settings.

Why did you change the pricing model?

There were two reasons why we changed our pricing model:

  1. Many folks were only looking for Search and did not want to also be paying for features they didn’t need.
  2. Allowing an unlimited number of records felt unfair because it was preventing us from offering lower prices or making improvements. Our operating costs for a site with one million posts are much higher than for a site with one thousand posts, but both sites were paying the same amount. We also wanted to offer users a free option so that they can experience how great Jetpack Search is before making a commitment to buy.

The new pricing makes Jetpack Search more affordable for small sites and still costs big sites less than the competition. It’s also available as a single product, so there’s no need to pay for other features you may not need just to use Jetpack Search.

Still need help?

Please contact support directly. We’re happy to lend a hand and answer any other questions that you may have.

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