Support Home > Security > Troubleshooting issues with the Protect module

Troubleshooting issues with the Protect module

Are you unable to enable the Protect module on your site? Check these tips to find out why.

Jetpack Protect is unable to effectively protect your site because your server is misconfigured

Whenever someone tries to log in to your site, Jetpack’s Protect module looks at that person’s IP address and compares it with our global database of malicious IP addresses.

For this to work properly, we rely on IP addresses stored and provided by your server. Unfortunately in some cases your server may not return any IP address, thus blocking Protect from working properly. When this happens, the Protect module will be disabled and we will let you know.

If that happens, do not hesitate to send a link to this page to your hosting provider, so they can take a look and fix the issue for you. They can also contact us directly via this contact form if they need more information.

Unblock yourself when your IP address was blocked by Jetpack’s Protect module

If you tried to log in to your site multiple times but failed to log in because you had forgotten your password, you may end up being blocked by Jetpack’s Protect module.

In this case, you’ll see something like this:


Enter your email address and hit Send. You will receive an email with a special link you can click to regain access to the login form. If you get an error when clicking the link in the email, you can follow one of the three methods described here to unblock yourself. If you are still blocked, it’s likely due to a configuration issue on your server. Please contact us for help fixing that.

Protect on Multisite Networks

In a WordPress Multisite installation, you can log in to any account that exists on the network through any log in page on the network.  As a result, if you have Jetpack Protect active on some sites but not all, then no site is truly being protected.

To address this, please network enable Jetpack on your multisite installation and activate the Protect feature on the network’s primary site.  Once completed, Jetpack’s Protect feature will be activated on every site on your network, even if Jetpack isn’t connected on those sites.

Protect reports thousands of blocked malicious login attempts

The best way to explain this feature is that there are thousands of “bots” out there trying to gain access to sites all over the internet. No matter what size your site is, there’s always someone or something trying to “break in”. WordPress is very secure and usually the weakest point is someone’s password. Bots consequently try to guess people’s passwords to get in.

Jetpack’s Protect module collects information from failed attempts from millions of sites and protects you from these attacks. For example, if a bot tried to gain access to site A, and then went to site B, Protect would already know who this bot is and before it even tries to get into site B, it would be blocked.

Along with that, it’s also really important to have strong secure passwords.

Find out more information about the Protect feature here.

If you have more questions, do not hesitate to contact us!

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