Managing Contact Form Responses and Integrations

Learn how to find, manage, and troubleshoot Jetpack Contact Form responses, plus explore integration options for email and third-party services.

View, manage, and export your form responses

Once your Jetpack form is live and visitors start submitting entries, you can view and manage responses directly from Jetpack → Forms → Responses in the left sidebar of WP Admin. Read more about setting up the Jetpack Form Block.

The Form view features two main tabs:

• Responses: this is your main inbox for form entries. It includes separate tabs for:
  • Inbox – Active submissions.
  • Spam – Entries flagged by Akismet.
  • Trash – Deleted submissions that can be restored or permanently removed.
• About: a helpful starting point if you’re new to Jetpack Forms. This tab also includes:
  • A quick-start guide to help you begin creating forms.
  • Information about using the Jetpack AI Assistant to enhance your form-building experience.
  • Frequently asked questions (FAQs) about the form feature.

Manage responses

Form responses are managed much like comments. Each response shows the user’s Gravatar (if available), making it easier to visually identify submitters.

Marking spam responses

If a response is spammy, click the three dots on the right and in the menu that displays, click Mark as spam. Or, if legitimate feedback is marked as spam, you can find the message in the Spam section and click Not spam.

Deleting responses

If you want to delete the form submission, hover over it, and click Trash.

The Trash tab also includes an Empty Trash button, which is disabled if the trash is empty. When clicked, all trashed form responses are permanently deleted.

Marking responses as read / unread

To mark responses as read or unread, click the three dots on the right and in the menu that displays, click on Mark as read. To mark as unread, follow the same process and click on Mark as unread.

Undoing when processing responses

If you make a mistake or change your mind when deleting a response (or multiple ones), you can use the Undo link to restore them.

Keyboard Navigation

When viewing responses, you can use your keyboard for navigation. When viewing a response, you can use the up and down arrow keys to move to the next response. Using the Escape key will close the existing response.

Export your Form responses

Export all the data from your Form responses by:

1. First, navigate to Jetpack → Forms → Responses in WP Admin.
2. Filter the data set if you wish to export only certain entries, or skip this step to export all data.
3. Click Export.
4. Select CSV File to download a simple .csv file.
5. Select Google Sheets if you want to export to a Google sheet, following the prompts to connect your Google account.

If your browser does not open a new tab with the Google Sheets file, make sure that pop-ups are allowed for your site. You can also go to your Google Sheets dashboard to find your new file.

Response Storage

Jetpack Contact Form entries are not stored on the Jetpack/ WordPress.com cloud servers, but are instead stored inside the WordPress database on your site’s server. They are stored as the feedback custom post type in wp_posts, with their fields in wp_postmeta.

Form Integrations

Managing Form Integrations Sitewide

You can manage your sitewide form integrations by going to Jetpack → Forms → Integrations.

The Integrations section allows you to configure and manage form integrations for your entire site. Depending on the integration, this can include connecting required accounts, installing plugins, configuring settings, etc.

Managing Form Integrations via Block Settings

You can enable or disable integrations for individual forms directly in the post editor where the form is published. Jetpack Forms provides a centralized integrations panel within the block editor to help you connect and manage services directly from your contact forms.

When editing or creating a form block, open the block settings sidebar and go to Integrations → Manage Integrations. This panel lists all available services that can be integrated with your form.

You can install integrations directly from this area and toggle them on or off at any time based on your needs. Once an integration is active, you’ll also see quick links to manage it.

Available Form Integrations

• Akismet: helps prevent spam submissions. Once enabled, you’ll have quick access to view spam, stats, and a link to the Akismet documentation page.
• Jetpack CRM: Captures form entries as leads or contacts in your CRM.
• Newsletter Integration (using Jetpack CRM): syncs contact form signups with your email marketing lists.
• Salesforce: Send form contacts to Salesforce.
• Google Sheets: Connect your Google Drive account to export form responses directly to Google Sheets. It also includes an option to disconnect your Google account.
• MailPoet Email Marketing: Create and send newsletters and marketing emails straight from your website. Once enabled, you can set it up directly from the Form’s integration panel, or go back to the MailPoet main dashboard via a direct link.

We’re continuing to expand this panel with more supported services, so check back regularly for new integrations.

For Multistep integrations, please check its dedicated support page here.

Troubleshoot missing Jetpack Form emails

Jetpack Forms use wp_mail() to send out emails, the same function WordPress uses to send you notifications about comments or new users on your site. Note that this does not apply to Jetpack Newsletter.

First, make sure the wp_mail() function is working by:

• Leaving a comment on your site and check if you receive an email.
• Using the Email Logs plugin, which records a log of all e-mails sent out by WordPress. If an email is listed in this plugin’s logs and you do NOT receive it, then the issue is likely either with your server or the recipient’s server.

If you do find problems with the wp_mail() function, use an SMTP plugin to configure your WordPress installation to use a specific email service to send out emails.

Next, if the wp_mail()function appears to be working properly but you are still not receiving email notifications, try the following:

• Ask your hosting provider to check their server email logs to find out if the emails were blocked.
• Try sending Jetpack notification emails to another email address.

Privacy Information

The Form Block is activated by default. It can be deactivated/reactivated at any time by following the guide to control Jetpack features on one page.

Data Used
Site Owners / Users For activity tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code.	Site Visitors If Akismet is enabled on the site, the contact form submission data (IP address, user agent, email address, site URL, and comment) is submitted to the Akismet service (also owned by Automattic) for spam checking. The actual submission data is stored in the site’s database on which it was submitted and is emailed directly to the owner of the form (i.e., the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message. The IP address is included as an abuse prevention measure. And for sites using Akismet, it is required to provide proper spam defense.
Activity Tracked
Site Owners / Users We track when and by which user the feature is activated and deactivated and when CSVs or Google Sheets are exported from the Feedback forms page.	Site Visitors None.
Data Synced (Read More)
Site Owners / Users We sync a single option that identifies whether the feature is activated.	Site Visitors We sync post and post-meta data associated with a user’s contact form submission. If Akismet is enabled on the site, the IP address and user agent originally submitted with the comment are also synced, as they are stored in post meta.