Troubleshoot Jetpack VideoPress Issues

VideoPress isn’t working on my staging site

VideoPress won’t work if your website has Jetpack’s Staging mode enabled. To use VideoPress, turn off staging mode.

I get an Upload Error

If you get that error on your screen, please try and check the following:

• First confirm that your Jetpack connection is working properly. VideoPress relies on a working Jetpack connection, including access to your site’s xmlrpc.php file. To check this, use the Jetpack Debug Tool. A successful connection will display “Everything looks great!”. If you see any errors, follow this guide to troubleshoot your connection.
  
• A slow or unreliable Internet connection might limit the video size you can upload. Try uploading at a different time of day or from a computer with a faster internet connection. Feel free to keep trying—failed attempts do not count against your storage space limit.

• For best results, we recommend uploading videos meeting the specifications outlined on this page.

• We also recommend file sizes 1 GB and lower. Most networks will time out before you’re able to upload a file that’s larger than 1.4 GB. We cannot support files that are larger than 5 GB.

My video is only available at standard resolution

If a VideoPress video is longer than three hours, we don’t encode the 480p, 720p, or 1080p files due to storage space limitations.

All of my videos are showing as private

You may need to reconnect Jetpack, as VideoPress requires an active Jetpack connection to serve your videos.

Make sure that your VideoPress paid plan is active. If your plan expires or cancels, your videos will not be deleted, but they will no longer show to your visitors. Renewing the plan will instantly enable the videos to be viewed again.

If you’ve embedded videos using a shortcode, check that shortcode embeds are enabled.

My other administrators on my website aren’t able to upload any videos

If you are only using the VideoPress plugin and do not have the Jetpack plugin installed, additional admins will need to connect via My Jetpack before they will be able to upload any videos by following these steps:

1. Go to WP Admin → Jetpack → My Jetpack.
2. Scroll to the bottom of the My Jetpack to the section labelled Connection. This should be displayed as You’re not connected with a link that says Connect.
3. Follow through the on-screen steps to connect your WordPress.com account.
4. Once connected, go back to WP Admin → Jetpack → My Jetpack and finr the VideoPress product box.
5. Click on the View button to access the VideoPress settings.

Users should now be able to upload videos to VideoPress.

Migrating your VideoPress content to a new site

Due to technical limitations, if you’re transferring your site to a new WordPress installation, the VideoPress content can’t be automatically migrated with it.

If you need to transfer your site from your current WordPress installation to another and you have VideoPress content to move as well, this is what we recommend:

1. Download all your videos to a desktop computer or an external hard drive. We can generate a link to bulk download the videos if you contact us.
2. Migrate your site to a new WordPress installation.
3. Reconnect Jetpack using either the Jetpack or the Jetpack VideoPress plugin.
4. If you need to move your VideoPress plan, contact us.
5. Re-upload the videos to your new WordPress site. The videos will be converted into VideoPress content.

I can’t transfer videos in bulk when migrating a site

We currently don’t have a bulk tool to help you with that. Uploading videos manually is the only option we currently have for VideoPress.

Please also note that when transferring VideoPress content from one site to another, you will also need to transfer the plan. The video IDs will change, too (because they will be moved to a different site), so any posts the videos are embedded in will need to be updated to the new video IDs as well.

I want to use an API to upload VideoPress content to my site

We don’t currently have API support for that. Uploading videos manually is the only option we have for VideoPress.

There is a Media API you can check to see if it serves in any capacity (depending on your goals), but keep in mind that any questions about that fall outside the scope of our support.