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Troubleshooting Publicize

If you are having trouble Publicizing your posts to your social networks, here are some troubleshooting tips that you can try before contacting us for help. Before taking a look at the below tips, check that your Jetpack connection is working properly first. If it isn’t, Publicize won’t be able to work.

For general features and FAQs, please see our information page.

Of course, please do contact us if you still need help.

Jetpack and Open Graph tags

For publicizing to Facebook and Google+, your posts must have valid Open Graph meta tags. You can use Facebook’s Debug tool to see if your site has valid Open Graph tags. Jetpack will normally output those tags for you in your site’s source. If you are having trouble publicizing your posts to Facebook, you can first check that you have Jetpack’s Open Graph tags in your post’s source code. It’s important that you check the individual post’s source and not your home page. You should see something like this:

<!-- Jetpack Open Graph Tags -->

Note that the exact meta tags will be generated based on your content. The important thing to look for is this:

<!-- Jetpack Open Graph Tags -->

If you see that, then you know that Jetpack is outputting it’s Open Graph meta tags. If you see Jetpack’s tags but your posts still aren’t being publicized, then continue reading.

Jetpack’s Open Graph tags are not there

If you don’t see Jetpack’s Open Graph tags in your source, then it’s possible that you have another plugin that’s conflicting. Since Facebook will give an error if there are duplicate Open Graph tags, Jetpack automatically deactivates its Open Graph tag generation when it detects that another plugin is adding them. The most popular of these plugins include Yoast SEO, Shareaholic, and the Official Facebook plugin; you can see the full list of plugins here.

If you have one of these plugins active, make sure that you have enabled their Open Graph tag generation. Some do it automatically, but some of these plugins require you to configure them for them to output the tags. You should check with the plugin author for assistance.

Alternatively, if you want to continue using those plugins but not their Open Graph output, then you can use this plugin to force Jetpack to output its tags:

Always Use Open Graph with Jetpack.

Remember to verify that you are not outputting duplicate Open Graph tags with any other plugin, as that will cause Publicize to Facebook to fail.

Jetpack’s Open Graph tags are there but Publicize still fails

If you see Jetpack’s Open Graph tags in your post’s source code, yet publication to Facebook failed, the next step would be to use Facebook’s Debug tool to see if there are any error messages. It may be that a plugin that is not on the list mentioned above or even your theme is outputting duplicate Open Graph tags. Feel free to contact us to help you interpret the results.

Facebook is showing the wrong image

Facebook depends on the Open Graph tags to choose which image it will display for any shared post. Jetpack will give several options to Facebook, including any Featured Image or Post thumbnail your post might have, as well as any other images found in your post. It is up to Facebook, however, to decide which image they will display. Also, Facebook requires that any image be at least 200px by 200px in size, and in fact, they recommend images that are at least 1200px by 630px. For more detail about Facebook’s suggested image size, take a look at their support document. If your post’s images are too small, their Debug tool will indicate that.

My site uses an Internationalized Domain Name

There is a known issue with sites that have an IDN. If your site uses an IDN, Publicize to Facebook will fail.

Using a Post Duplicator

If you use a plugin to duplicate your posts, you could run into issues, because as well as duplicating the post content, it will likely also duplicate the post meta that tells Jetpack that the post has already been Publicized, so when you publish the new post, Publicize will fail.

There are several possible solutions to this:

  1. Don’t start from a published post. Duplicate a draft post.
  2. If the plugin includes an option like “Don’t duplicate post meta” – enable that option.
  3. If the plugin doesn’t include that option, ask the plugin author if they included a filter to prevent duplicating the post meta.
  4. If there is no filter, ask the plugin author to exclude all post meta containing the ⁠⁠⁠⁠_wpas⁠⁠⁠⁠ string from ever being duplicated.

Publicize to Facebook Profile

Third-party tools can no longer share posts automatically to Facebook Profiles. This includes Jetpack’s automatic publication feature. You’ll either need to share your posts manually to your Facebook Profile after publishing or convert your Facebook Profile to a Facebook Page. If you’re not sure what the difference is between a Page and a Profile, here’s Facebook’s explanation.

For more information about troubleshooting your Facebook connection, take a look at the Publicize – Facebook support page.

500 Status code

If you encounter a 500 notice when trying to connect or modify a Publicize connection, then it’s likely that your site’s Jetpack connection has been interrupted.

To determine if this is the case, check your site’s connection in our Jetpack connection debug tool. If you see anything other than an Everything looks great! response, then you’ll want to reinstall Jetpack by following the steps here. Please note that you will need to re-save your desired Jetpack options after reinstalling.

If you still have questions, please contact us!

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